The World's Most Modern Management System

NeoPrime writes "CNN has a story about an Indian IT outsourcing firm HCL Technologies, whose president feels that 'employees come first and customers second.' He further feels that every employee should 'rate their boss, their boss' boss, and any three other company managers they choose, on 18 questions using a 1-5 scale. There is even an electronic ticket system to flag anything they think requires action in the company. The company president explains, 'It can be I have a problem with my bonus, or My seat is not working, or My boss sucks.' This ticket is then routed to a manager for resolution. The article's argument: India has the most modern management system in the world."

Comments

Note to self...never advertise "customers second"

[PenguinBoyDave]

I'm just wondering how many customers he'll be getting after this article pops up a few places.

Re:Amazing!

[14erCleaner]

I call dibs on the patent for using a computer to implement suggestion box functionality!

Too late!

United States Patent 6,853,975

Dirksen , et al. February 8, 2005

Method of rating employee performance

Abstract

A method of rating employee performance includes: a) receiving a list of nominated raters from the employee, including at least one manager of the employee, a plurality of the employee's peers, and a plurality of the employee's direct reports; b) electronically soliciting and receiving manager approval of the list of nominated raters; c) electronically notifying the approved raters with instructions for rating the employee; and d) receiving employee ratings data from the approved raters, wherein the steps of electronically soliciting and electronically notifying are automated. The process also includes training all users of the system in a manner in which the ratings are calibrated by comparing case studies to specific behavioral examples to provide immediate feedback to the user in a training process which is fully automated.