TSA Software Bug Creates Airport Bomb Scare

192939495969798999 writes "An article at CNN's website reports on a serious software bug at the Atlanta airport." From the article: "TSA screeners are given tests around the clock to check their alertness. Images of bombs and other suspicious devices that are hard to detect are put up on the X-ray machine, followed after a brief delay by an alert that reads, 'This is a test.' After reviewing a tape of the images, Hawley said the software failed to alert the screener of the test."

Comments

The good news....

[tverbeek]

Fortunately the innocent traveler whom TSA employees gunned down on suspicion of being a terrorist had no immediate family, so the chances of a wrongful death lawsuit are slim.

Not clever to desensitise them

[syousef]

That's insane. Images to test their alertness sure, but images of bombs? That's just plain crazy. All you're doing is desensitising them and guaranteeing that even if they're alert they won't get the adrenaline rush they should. What brainiac thought this one up?

Re:Not clever to desensitise them

[moop]

I think it can be beneficial. I think it causes the TSA's to be more alert all of the time because they they are being measured by these tests. Thousands of people will go through the screening before a red flag item goes through. This could lull the TSA's into complacency and they could miss a real item.

I'm sure if they miss several of the test images they could get fired or reprimanded. Just like any job, once you are monitered people are forced to work better, for example my job, if a copy of my desktop was captured and sent to my boss at a random interval I would not be making this post.

Sounds pretty good to me

[Billosaur]

While screening carry-on luggage, a TSA employee identified the image of a suspicious device but did not realize it was part of routine testing for security screeners because the software failed to indicate such a test was under way, Hawley said.

Willie Williams, the airport's federal security director, said the screener saw something suspicious and notified a supervisor. The two manually rechecked all the bags on the conveyor belt but could not find anything resembling what was seen on the screen, Williams said.

Put aside the software failure and I'd say this was a more successful test than the actual test. I mean, if screeners know this kind of thing is going to happen every so often and they see something suspicious, they may become a bit jaded after a while and assume it's a test, even if the indication doesn't appear. This screener took no chances and called a supervisor and then went about trying to find the device. I believe that's how the system is supposed to work.

So the software failed, but in the end it didn't really fail, because it showed someone was doing their job as they were supposed to be.

Why malicious items?

[VxJasonxV]

Why put in images of bombs and such? Someone eyeballing that that isn't a screener would blow a gasket if they saw it.

How about pictures of assorted dildos/vibrators? No, I'm serious. That'll catch your eye, male or female.
How about 'to scale' midgets (wow, that sounds awful... as much of a joke as it is) fighting in a mini suitcase?
Or a very carefully and perfectly laid out bra of panty?

Seriously, give these people something they wouldn't mind seeing (well, sans the dildo/vibrator) and you'll get (1) a chuckle and (2) some extra energy for productivity.

You know, on second thought, I'm going to patent the concept, brb.

"calm" is not "desensitized"

[ScentCone]

That's insane. Images to test their alertness sure, but images of bombs? That's just plain crazy. All you're doing is desensitising them and guaranteeing that even if they're alert they won't get the adrenaline rush they should. What brainiac thought this one up?

The same ones that know that combat simulations help cops and soldier generally make more level-headed decisions. The same ones that know that simulating in-flight emergencies in flight simulators takes the "holy crap!" out of handling such things. There are VERY good reasons that you want your bag screeners to be able to react calmly or subtly to what they see on the screen in front of them. They may need to be able to signal armed support, depending on their assesment of the person in line, without Freaking Out while they're looking at their equipment. These are supposed to be professionals, and it sounds like the person involved acted like one (absent the "this is a test" message).