Life on the Other End of the Tech Support Line

Ant writes to mention a PC World article about life on the other end of the tech support line. From the article: "According to interviewees, entry-level jobs at U.S. tech support firms pay about $7 an hour. Workers for a third-party tech support firm in New Delhi, India, make less than half that. Akanksha Chaand, who holds an advanced degree in computer science and had a job fielding calls for Hewlett-Packard at Business Processing Outsourcing in New Delhi, India, made the equivalent of $13,000 a year working in tech support--significantly more money than many less fortunate people in India earn. In contrast, a tech support pro who now lives in Arizona says she was barely scraping by on her $7-an-hour salary with no benefits. The rep, who asked that her name not be used, said it was only a bit better than her previous job--delivering pizzas. She said she received two weeks of training before taking calls from the public. "

Comments

Americans

[Mark_MF-WN]

It's a sad fact -- Americans hate anyone who either serves the public, or posesses scientific or technical knowledge of any kind. People that work tech support fall into both groups, and so are essentially treated like lepers.

There's also the fact that most American business managers consider their employees and customers to be parasites that are bleeding the company dry, and treat them as such. The fact that employees actually want to be paid for their labour, and that customers expect to actually receive goods and/or services just drives American CEOs up the wall (which is why they lobby for laws that would remove those two issues).

Re:Nerds of the world, unite ?

[TummyX]

Are you like, retarded or something?

Yeah, why don't we just pay everyone $10000 an hour?!!!!!

If only everyone had the economic skills that rivals your own.