Life on the Other End of the Tech Support Line

Ant writes to mention a PC World article about life on the other end of the tech support line. From the article: "According to interviewees, entry-level jobs at U.S. tech support firms pay about $7 an hour. Workers for a third-party tech support firm in New Delhi, India, make less than half that. Akanksha Chaand, who holds an advanced degree in computer science and had a job fielding calls for Hewlett-Packard at Business Processing Outsourcing in New Delhi, India, made the equivalent of $13,000 a year working in tech support--significantly more money than many less fortunate people in India earn. In contrast, a tech support pro who now lives in Arizona says she was barely scraping by on her $7-an-hour salary with no benefits. The rep, who asked that her name not be used, said it was only a bit better than her previous job--delivering pizzas. She said she received two weeks of training before taking calls from the public. "