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Blizzard Talks About WoW Stability and Service

Via 1up, information from Producer Shane Dabiri on the future of the World of Warcraft service. He offers up details on the new server setups, new server sites, and the much-anticipated character transfer service. From the article: "Scheduled to go live this summer, this feature will allow players to move their characters, within certain restrictions, to a realm of their choosing. This means that player's will now be able to join their friends on other realms without the need to wait for a pre-set mass realm transfer. In addition, this will also contribute to a balancing of the player load from realm to realm, which again is a specific way for us to reduce realm queues and lag. We know that many player's are eager for this service to be implemented, so we'll share further details as soon as more information becomes available. "

19 of 100 comments (clear)

  1. Too bad the server is down for maintenance. by xutopia · · Score: 2, Funny

    Again... /sigh

  2. Talk about stability by adinu79 · · Score: 2, Insightful

    Yay, the topic's not showing.

    They should upgrade their forum servers first and then if this works out, think about upgrading the game servers and doing al those nifty things they're talking about.

  3. Translation of server transfer by GeekDork · · Score: 2, Insightful

    It could mean that Blizzard is expecting a rather massive drop in player numbers and may need to reduce the number of servers. They will transfer characters to other servers at random and then need that feature to let people get back together with their guildmates. Of course, it needs not be Free Beer, but that's probably just my paranoia speaking.

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    1. Re:Translation of server transfer by GeekDork · · Score: 3, Funny

      Well, it doesn't seem like they were paying too much for server upkeep... ;-)

      --

      Fight hunger. Filet a politician and send him to a 3rd world country of your choice.

    2. Re:Translation of server transfer by MindStalker · · Score: 4, Informative

      If you had bothered to read, yes they are closing servers but no this won't be happening.

      Apparently a server can handle up to 40 realms so entire realms will be copied in whole from one server to another. Its more of a consolidation issue. Sure theoretically if they lost a lot of player they might want to close up some realms if they become underpopulated. But people would leave unpopulated realms pretty much voluntarily.

  4. It wasn't slashdotted, it was the mages... by Rhys · · Score: 3, Informative

    They killed the Blizzard warcraft forums. They're all up in arms about their class talent review, which has had the trees posted over at ign or somewhere.

    Mages, start your whineing...

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    1. Re:It wasn't slashdotted, it was the mages... by stienman · · Score: 2, Informative


      Mirror

      -Adam

  5. I love WoW players. by Rallion · · Score: 4, Interesting

    When the last battleplan was posted, the forums FILLED with people posting things along the lines of "Forget new content until you fix the servers!" When this one was posted, they filled with "What? That was all about the servers! No new content?"

    1. Re:I love WoW players. by Anonymous Coward · · Score: 4, Insightful

      I'm no WoW player, but...

      1. Maybe there's a large number of players who want new content, and a large number of players who want more reliable servers. I'm not sure, but I'm pretty sure WoW players haven't marged into some sort of gelatinous blob hive mind. They are allowed to have differing, even conflicting desires.
      2. Maybe it's quite legitimate to want a) fresh content and b) the ability to play it at the same time. No good having fresh content without the ability to play it, and no good having the ability to play the same thing you've played a hundred times before.

      Shocking, I know.

  6. Slashdot benchmark by MobileTatsu-NJG · · Score: 4, Funny

    "He offers up details on the new server setups, new server sites, and the much-anticipated character transfer service."

    Sadly, the new server setups rated poorly during the Ziff Davis Slashdot benchmark.

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  7. Here's what will happen by Opportunist · · Score: 4, Insightful

    Horde on Server A is outnumbered. Horde members on Server A get pissed. Horde members on Server A leave in drowes for server B.

    Blizzard will disallow Horde Players on A to leave. Horde members get more grumpy, being outnumbered AND unable to leave. Blizzard will encourage Horders from other servers to move to server A to "balance" things.

    Horde member on server C, suffering the same fate, sees the opportunity and jumps over to server A. Only to realize that he traded purgatory for hell. He gets grumpy and with a sigh decides to drop his old char.

    Moves back to server A and makes an Alliance character...

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  8. Demonizing Blizzard by nahdude812 · · Score: 4, Insightful

    This'll probably cost me karma, but I feel like I need to say it anyway.

    People are really willing to demonize Blizzard for things like server performance. Lots of claims about how I would just fix the code, or how I would buy more servers, or how I would do this or that.

    The fact of the matter is that Blizzard is running one of the single largest scale applications in the world period. Their database requirements are way more than anyone reading Slashdot (who doesn't also work for Blizzard or Google) has ever had any experience with.

    No matter how much experience you think you have, all the rules change when you cross certain thresholds, and even if you're a really good enterprise architect, unless you have a single data-drive heavily-transactional application with many millions of users, and many billions of records, you don't know what they're going through.

    No matter how sinister you might think Blizzard is, they're still a for-profit company (actually, the more sinister you think Blizzard is, the more this applies). For-profit companies don't do things (like be lax about fixing their network problems) if they can help it, since they do lose customers for that sort of thing, and that obviously directly correlates to lost income.

    I guarantee that there's tremendous pressure from on top to fix these issues, and if they're not fixed yet, then it's because your php website that supports 20 SIMULTANEOUS users(!!!) was a little easier to fix.

    Consider things like common complaints, "Why don't they just throw more hardware at it," maybe their data centers have consumed their floor space, air conditioning capacity, or available power supply. They have 5 independant data centers in the U.S., and each data center can support up to 40 realms. That means, yes, data centers have limited capacity, and if you're full, you have no option to put another server in without begining to risk bringing the entire data center down. You can add more capacity when you physically enlarge the building, buy bigger air conditioners, and also get the power company to run bigger power lines, each of which can take many months to complete.

    Not all things are easily fixed with brute force, and people's jobs are on the line here guaranteed, the guys who are in charge of this stuff are more interested in it working than you, since you can turn your computer off and go outside; they can't just ignore their jobs.

    1. Re:Demonizing Blizzard by mmalove · · Score: 2, Insightful

      They actually tried that whole stop selling subscriptions until we fix the servers thing when the game first came out.

      But seriously, I'm not one to tell them how to fix the problem - true, but I do know things have not gotten better in the last year, they've tumbled worse. And when it comes down to it, they don't pay me to fix their computers, or even understand them. I pay them for a service they aren't delivering. That's the most aggrevating thing a company can do. It would be different if Blizzard would own up and institute a policy of "server's down, free day for all associated accounts". Which they do do sometimes. But not all the time, it's very inconsistent.

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    2. Re:Demonizing Blizzard by scdeimos · · Score: 2, Funny

      Of all the days to not have mod points!

    3. Re:Demonizing Blizzard by revlayle · · Score: 2

      Luckily for the telcos and financial institutions, they only have to deal with a high deal of data transaction that do not need to be down-to-the-second mission critical. Their mode of transaction between accounts of data is much more streamlined also. Noty to mention, NONE of these data centers need to issue graphic and real-time (to-the-second for enjoyable gameplay) data assets to millions of disparately configure client setups all over the world (luckily the client is controlled by a dedicated application)

      Also, do these data centers have to deal with real-time AIs to interact with all of these accounts?

      I'm sure Blizzard is giving all the proper attention it can. Do not even compare a MMORPG with a telco/financial institution on levels of complexity. Except for managing constant data transfers (which all apps have to do), they don't do the same thing at all and Blizzard's system (for all we know) may be incredibly more demanding that other companies' needs.

    4. Re:Demonizing Blizzard by juuri · · Score: 4, Informative

      Do not even compare a MMORPG with a telco/financial institution on levels of complexity.

      Right because if you think Blizzard's system is even remotely as complex or robust you are either totally ignorant of real financial systems or being obtuse on purpose. If there's a transaction error on a Blizzard database (and yes these do happen somewhat frequently) a person might complain via in game mail. An error with a financial transaction and laws may have been broken.

      Blizzard is doing nothing special, the fact that they are having the same growing pains issues as every MMORPG simply shows their arrogance.

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    5. Re:Demonizing Blizzard by Surt · · Score: 4, Interesting

      You have to think about what those processes are doing. Is google's search time sensitive to the ms range? Does the NYSE have to be more accurate than the nearest second? You do understand that google doesn't actually search the live data of the web when you make a search at google.com, right? You response indicates a grave misunderstanding of the difference between the way a company like google serves a precomputed search response vs WOW computing and serving a complex simulation in ms time sensitive real time.

      --
      "Who is the Journal of Quantum Physics going to believe?" --Stephen Hawking
    6. Re:Demonizing Blizzard by HarvardAce · · Score: 2, Funny
      An error with a financial transaction and laws may have been broken.

      Either that or you just landed on Community Chest.

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  9. Player's and players by Radiant_Zer0 · · Score: 3, Funny

    "This means that player's will now be able to..."
      "We know that many player's are eager for this..."

      I note a common error here, and offer the following. It is intended to be a polite, adult comment, not offered as an insult or to denigrate anyone's intelligence.

      "'s", as in "Bob's" or "player's" is used in reference to something belonging to or about Bob, or a single player. As it appears in the post, players should not have an apostrophe. Without a ', it then refers to multiple players, generic players, not 'a' player, but |some, all, many, the| players.

      This is a remarkably common error, and your writing stands a greater chance for being taken seriously if you try to avoid this sort of thing. Some grammar/spelling/usage mistakes are much more easily overlooked, but things like the misplaced ' as above are SO common they become worthy of polite comment. The writer is submitting in a professional capacity, representing a company, and seeks to have his comments taken seriously. That's more likely to happen if he avoids most of the more basic mistakes, such as that one.

      Again, I intend this as a polite, reasonable observation, with honest intent to help someone, not to cause ill-will. I apologize to anyone that feels offended, and ask that you re-read the above, while considering me smiling as I write it. Rather than feel offended, I'd rather you read the above and come away feeling empowered with new information.

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