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Vendor Pays OSS Developers for Enterprise Support

Anonymous Coward writes "eWeek is reporting that a company called OpenLogic is paying qualified experts in the open-source community to provide enterprise support for projects they are intimately familiar with. OpenLogic calls its new initiative its Expert Community program."

17 of 73 comments (clear)

  1. Are you sure? by Kelson · · Score: 2, Informative

    From the OpenLogic Community FAQ:

    Do I get paid to be a part of the Expert Community?
    Yes, the OpenLogic Rewards program pays Expert Community members upon successful resolution of an incident. OpenLogic charges enterprise for support. OpenLogic's internal technical support team resolves basic issues. OpenLogic, in turn, contracts with members of the community to resolve more complex issues.
    1. Re:Are you sure? by AuMatar · · Score: 4, Insightful

      They get paid in points which, supposedly, can be cashed in for cash and prizes. So can tickets I win at the local skee-ball arcade, but I don't expect to make a living there either. I couldn't find a public list of how much various items cost in points, what the turn around time for cashing in points is, or even what items are available (other than the Xbox 360). Also, it looks like they get a fixed amount of points by severity, rather than based on the difficulty of the problem. This means the more difficult problems will be actively avoided, as the pay/hr is not worth it. I'd be seriously concerned about all of that if I was considering signing up. Of course, I rather doubt I have committer access on any of the projects they're looking for anyway.

      On a side note- anyone else find it amusing that the big reward they're pimping out is an MS product?

      --
      I still have more fans than freaks. WTF is wrong with you people?
  2. Earn Points...Claim Valuable Prizes by Slightly+Askew · · Score: 4, Funny

    From their website:

    Be a Part of the Expert Community
    OpenLogic is looking for the best and brightest open source developers to join the OpenLogic Expert Community. As a thank you for their time, Open Logic Expert Community members can earn points redeemable for rewards in the OpenLogic Rewards program. Learn more about the OpenLogic Expert Community and the OpenLogic Rewards program.

    In other words, no, you're not going to get paid for helping. You will receive 10 Bazooka Joe comics for each Apache installation, and 5 Chuck E. Cheese tickets per debugged line of code.

    --
    Public use of any portable music system is a virtually guaranteed indicator of sociopathic tendencies. -- Zoso
    1. Re:Earn Points...Claim Valuable Prizes by bmac83 · · Score: 2, Funny

      As a progressive, forward-looking individual, I scoff at all you reactionaries espousing your quote-unqoute "efficient markets" and "capitalist systems." What this world really needs is an accelerated advancement toward the economics of the future: barter.

      Just think, I could earn twenty Betty Boop comics for some httpd.conf work and give them to some institution - say, a "bank" - in exchange for a piece of paper granting the bearer twenty Betty Boop comics. Then, we could all happily wear burlap sacks and live in a world of peace and harmony.

      Or, you know, you could just confine yourself to an eternal world of cash-based corporate greed. Your choice.

    2. Re:Earn Points...Claim Valuable Prizes by Slightly+Askew · · Score: 2, Interesting

      Ok, as someone said, you can trade in your points for cash. This begs the question of why the company would do this. This would have to add overhead to maintain the site for cashing points, providing gifts, etc. Why not just give you the money?

      My guess is that if they give you points, then you redeem them for things (including cash), you will be taxed the Gift Tax rate of approximately 40% and the company will not be required to pay various taxes that they have to pay for regular employees.

      --
      Public use of any portable music system is a virtually guaranteed indicator of sociopathic tendencies. -- Zoso
  3. Bollocks by Whiney+Mac+Fanboy · · Score: 4, Informative
    Horsecrap - I can't see that quote anywhere in TFA or openlogic's press release

    The press release says in fact:
    Through the OpenLogic Expert Community, OpenLogic will pay qualified experts within the open source development community to provide in-depth support for open source products.
    and:
    In addition to paying members of the OpenLogic Expert Community to resolve enterprise issues, OpenLogic will also contribute money for each issue resolved to a fund that will be used to help further open source efforts.
    And (slightly offtopic, but put more elequontly & humorously then the usual 'blah blah, oss has noone to sue'):
    "We have heard loud and clear from our larger enterprise customers, some of whom are using more than 400 open source products, that they want one throat to choke for open source support," said Steven Grandchamp, CEO of OpenLogic.
    You sir, are a shill from one of the proprietary companies, trembling in their boots about new business models.
    --
    There are shills on slashdot. Apparently, I'm one of them.
    1. Re:Bollocks by GigsVT · · Score: 4, Informative

      1 point is $1. You get $100 for resolving an "incident" that they claim will generally take less than 4 hours.

      So $25 an hour or more. Not exactly inspiring, but not bad either, especially if it was shit you were going to fix in the next release anyway.

      --
      I've had enough abrasive sigs. Kittens are cute and fuzzy.
  4. Opensource payment for developers by Anonymous Coward · · Score: 2, Insightful

    This article goes on to say that even though the developers ARE NOT BEING PAID , when the suport was outsourced offshore , then it ended up being cheaper TO PAY the offshore developers THAN TO NOT PAY the American developers.

    The reason for this is the "time cost" of having to "talk" to American developers, whereas for offshore support, nothing you say is understood, so you bypass the "communication" or "talking" aspect of things.

    U send me ur non paying outsourced job plz.

  5. Wow, redundant *and* wrong! by Anonymous Coward · · Score: 3, Informative

    Look a bit further through their website. You'll also find the FAQ which states that these "points" can be redeemed for cash. 100+ points/incident, 1 point = $1. So if you want the cash, that's $100/incident.

  6. Tickets!?!???! by not-admin · · Score: 2, Funny

    Once Chuck E. Cheese starts stocking computer parts, I'll be debugging like crazy.

  7. This is just cheap labor by mustafap · · Score: 2

    >help solve issues and win an Xbox 360.

    Wow. So they charge big bucks an hour, and we get a shiny xbox!

    What idiot accepted this article?

    --
    Open Source Drum Kit, LPLC deve board - mjhdesigns.com
  8. Legal Agreement by ArikTheRed · · Score: 3, Insightful

    3. Compensation. Unless otherwise covered in a separate written Addendum to this Agreement, your compensation for completing an assignment will be listed on the Committed Community website when you apply for the assignment. Compensation is subject to change by OpenLogic and any changes shall be effective when posted to the Committed Community website or provided to you via email. You are responsible for any and all taxes due on any compensation received from OpenLogic.

    Wow, why didn't anyone think of this before? A compensation program that is subject to change at will... I only need to usually make my house payment anyway.

  9. You will get paid! by stormypeters · · Score: 2, Informative

    You will get paid! For any issue you resolve successfully, you will get paid. We track how much you'll get paid in points. You can trade in the points for cash or for things like XBoxes. (This is in addition to the XBoxes being given to the first members to join on successfully resolving their first issue.) The reason we added the point system was because some people would rather have prizes like XBoxes than cash. (I was told by SEVERAL people that they'd rather get things like XBoxes because if they got cash their wives would never let them by XBoxes.) But you can trade in your points directly for dollars. Or you can save them up for XBoxes. Or you can donate them to open source software organizations.

  10. Re:Rebutting the myths by spun · · Score: 4, Insightful

    Also does it not rebutt the myth that if you have the code you can easily maintain and improve it yourself?

    It proves the truth that if you have access to the code you can easily maintain and improve it yourself by paying someone to do it for you. Or did you think that simply having the code automatically makes everyone a programmer? Or (more likely) are you deliberately misinterpreting this "myth" to make some snarky straw-man point? In any case, your comment made me laugh my ass off and now I need to "rebutt" myself.

    --
    - None can love freedom heartily, but good men; the rest love not freedom, but license. -- John Milton
  11. Re:Rebutting the myths by NineNine · · Score: 2, Insightful

    1. Stock price has little to nothing to do with the profitability of a company.

    2. The question was about OSS and making money, which is still argely unproven. Whether or not OSS provides better advancement in software in general is a point that can be argued, but whether or not it can make money can't be argued at this point: By and large, OSS does NOT make money.

  12. From the EULA (or 'OpenLogic ECA') by fiddlesticks · · Score: 2, Informative

    Legal Agreement:Please review the OpenLogic Expert Community Agreement If you are accepted to the OpenLogic Expert Community, you will be asked to read and accept the agreement.

    'Assignments may be bugs, errors, problems or other issues associated with open source projects. OpenLogic will post assignments on the Committed Community website located at www.________.com '

    (their underscores, not mine)

    'If you develop any source code or other material as part of any assignment, you agree that you will provide a copy of the source code or other materials to OpenLogic.You also agree to assign to OpenLogic joint ownership in any and all worldwide copyrights, moral rights and other proprietary and intellectual property rights you have in the source code or other materials'

  13. XBox 360 - no thanks. by david.gilbert · · Score: 2, Insightful
    I got an email from OpenLogic last month, inviting me to join the program. I binned it when I read:

    In addition, as an introductory offer, if you are one of the first 75 people to join the OpenLogic Expert Community, you will receive an Xbox 360 once you resolve your first issue.

    Which part of their market research made them think I'd want a Microsoft TOY as a reward for my expertise?