Consumers Look For More Utilitarian Cellphones

hdtv writes "The Associated Press has an article about new generation of US consumers, who shun the mobile devices packed with features in favor of simpler devices that get the job done. One would think that as cell phones evolve into cameras, e-mail readers, Web browser and music players, mobile users would be happy with the device that fulfills their digital needs, but according to AP, 'a J.D. Power & Associates survey last year found consumer satisfaction with their mobile devices has declined since 2003, with some of the largest drops linked to user interface for Internet and e-mail services.'"

Comments

Re:one would think?

[grotgrot]

Incidentally the "fewest dropped calls" thing is a spin on poor coverage. After all a call can't be dropped if you can't make it in the first place! I think one of the biggest problems is how the carriers nickel and dime their customers. For example Verizon Wireless have been trying to prevent getting camera images over a cable and forcing you to do it over the air (for a price). Similarly they arbitrarily remove Bluetooth functionality to prevent users from doing things that VZW can't get paid for each time.

No it's not! Why are we always stuck with v1.0?

[mattbee]

Sorry, as a gadget lover I've seen tons of phones come close to being fantastically useful as the grandparent poster describes. However the problem is *always* in the frigging software. There is always some stupid bug (or six) which stops a phone fulfilling its advertised potential, but the manufacturer doesn't give a toss about fixing any of them because they're busy redesigning the next model (or six) with completely different interfaces, e.g. my Nokia 9500, bought March 2005. Hooray! A phone, web browser, email client and remote SSH terminal with 80x24 screen! Wi-fi support at home! Amazing! Except that:

• the IMAP email client is hopelessly broken, crashing at the slightest provocation (changing folders mostly!)
• the web browser, for all its other limitations, doesn't do gradual page rendering (well it tries, but effectively it doesn't), and freezes the phone up while rendering a long page. Not good when you have a 14Kb GPRS connection;
• the terminal works well (cough, third party software) but is hamstrung by the phone's refusal to change connection types if the first one you pick doesn't work. You have a 10 minute timeout or something so that if a wi-fi connection doesn't work, you can't immediately switch to GPRS without going for a cup of tea first.
• (unforgivably, for Nokia, at least) if you missed a call and want to see who it was, you press "last call log" from the front panel and it takes 10-20 seconds of "Reading log..." on the screen before it shows you. A list of numbers! That's all I'm asking for! Totally maddening.
• No reset mechanism except taking the battery out. Because it will never crash, oh no. Especially not in the middle of a busy street when you're trying to make a call and then have to find a quiet place to take the f--king thing to pieces...

Now under normal circumstances, well, yeah you get bugs in software, we'll get them fixed! Except that you don't with phones. I had three firmware upgrades to that phone and none of those issues were solved. So I never really used it for email or web browsing unless I had a lot of time & patience, and it was very important to try to get a particular piece of info (still it was quicker calling the train times information line than trying to use the web site).

But really there was nothing wrong with the hardware -- I could see that the phone could do everything that it advertised, but Nokia were on to greener pastures now that this phone was out of the door. All it would need (in any other software market) would be a programmer or two, 2-3 months and some willing "power user" beta testers to hammer out these stupid bugs. I mean god forbid they actually try to make a device with a market lifespan of more than about 12 months, with, you know, a user community and long term support plans. But just a bit more love on the software after release would make a huge difference.

After a couple of terrible months with an HTC Universal (lots of problems but the biggest one is that it's impossible to answer an incoming call more than about 20% of the time! Great testing guys!), like an idiot I'll have a Nokia E61 on order soon. Maybe that'll work better :-)

So no I don't believe phone "convergence" is a myth when the phone manufacturers get so darned close. It's their unwillingness to go the extra mile after the phone has been released and tested on a large scale which causes people to damn their gadget-phones as white elephants.