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Why First Generation Apple Products Suck
mmAPP writes "CoolTechZone.com has an article up that pleads with Apple to focus on its quality assurance before releasing new products. From the article: 'If anything, I think Apple should do a better job at quality assurance than Dell, HP or other OEMs that deal with more units than Apple. The benefit of being a considerably small company (in comparison to other OEMs) is to focus on delivering quality products. There's no denying that Apple is perhaps one of the most innovative companies when it comes to consumer electronics, but ignoring quality as a result is not something it needs to ignore.'"
[sigh] Yet another vacuous "story" posted by someone just trying to drive hits to their ads. I'd like to see the day when the text on a page offered up more than a few paragraphs, surrounded by ads/other useless stuff.
... well "interesting"... Apparently a smaller company has *more* resources to devote to indirect profit activities such as QA. Apparently the larger you get, the harder it is to use that workforce. Seems ... odd to me.
Sure, Apple aren't perfect, but let's face it, who is ? Not that I'm at all religious, but I'm fairly sure there's some mention of "let him without fault throw the first stone" in some old book somewhere. Ok, so everyone has an opinion, hell there's no reason why you should listen to me - bitch if that's what floats your boat; but to do it purely to provide profit via another vector *does* annoy me. One more site to ignore from now on...
I'm sure pretty-much every company does their level best, within some budget, to give their customers the best experience - it's only good business sense. I think Apple actually do *better* at that than most. Shame the nay-sayers disagree...
Not to mention that the logic is
For what it's worth, I gave my sister a nano, she's an air stewardess, and it travels a lot, stuffed in a handbag along with loads of other luggage (tardis-like, in fact - another story...). Yes there are some (small) scratches on it, but no more than any of the other plastic items she carries - significantly less than her credit cards, for example. Yes, it's only one data-point, but the pictures of the unusable screens that were floating about the internet seem maliciously-driven to me - you'd have to take a scourer to the surface to get it that bad...
Simon
Physicists get Hadrons!
...is actually quite fantastic. I've bought lord knows how many laptops from them, with not a single dead pixel, ever. Never a failed hard drive, never a faulty component.
Where first-gen Apple products do have issues is not with QA, but with design stubornness. They used the scratchy ipod plastic not because they didn't know it was scratchy, but because Steve liked the look of it. The heat issues are not an issue of "whoops! look at that, processors produce heat!" They know that the machines will run hot, but want to keep the sleek form factor anyway.
All in all, I think Apple products have few overall bugs, but the tight design all around makes those few design flaws stick out like sore thumbs. (damn you, TiBook hinges!)
The article is 100% Pure Troll.
His "questions" he'd like to ask sound exactly like "Have you stopped beating your dog?"
Do you really do real world testing on early adopters?
Why is it that nearly all products you unveil are plagued with serious setbacks?
Why is your quality assurance department so incompetent?
Do you ever learn your lesson from previous mistakes?
If so, how do you correct them? If not, why not?
Could you please admit that you will continue to release products with serious flaws in the near future (that will at least give us something to count on)?
Why did he mention Dell several times in the article. They have considerably more QA issues than Apple and develop very few of their lines to a stable state. They have never released and Inspiron that did not require a BIOS update for thermal stability, at least not one worth using. Fact is some issues are hard to find in a controlled QA envionment. The nano screens was the glaring case of a failure in QA and Apple has acknowledged that.
The most obvious reason is of course money, but also it's because of the culture surrounding Apple. Apple is a darling of the tech and consumer industry. People love their iPods and are getting turned onto their computers, and for the most part investors are warm to their financial performance.
So, when someone has some bad experiences, they cry louder than, say, someone who has a problem with a Microsoft product. "Oh, Windows broke again? Well, it does suck, that's just the way things are, oh well, no sense in complaining."
Being in support, I know all about the hyperboles users make when complaining about their problems. They go on and on about how this is a critical problem that must be fixed, how there's no quality assurance going on, and that everyone else in the world must be experiencing this same problem. Meanwhile, no one else has reported this problem, there are confirmed tests of this problem not occuring in many standard configurations, the user has a highly specialized configuration, and the affected area is not in fact a critical function.
The guy wants a little extra satisfaction, and wants to be heard. However, he wraps it in the cloak of an editorial, like most bloggers, so called journalists, and other web writers do.
Did the guy get into a crap situation? Probably, and that sucks.
Did the guy get crappy support? Maybe, and that would suck.
But making a sweeping generalization that the products just suck when millions of human beings completely disagree with you is not going to get you any points with Apple or anyone else.
Whatever happened to writing about the facts? If you want to editorialize about any technology company, you have to go find the facts and then lay them out. Finding the facts means getting information on other peoples experiences, surveys, reviews, etc. You then take that information in context and write your own article.
However, if he was going for ad hits, congratulations. Good job there.
"All great wisdom is contained in .signature files"
Really? A simple software update fixed the perceived problem, but that makes the MacBooks suck. So sayeth Gundeep Hora, the same person that starts out the article by stating:Nice preface to your FUD and blatantly unbiased attacks against Apple.Gundeep Hora just said that only 1% of the nano's were affected and replaced and that the MacBooks had a software update address a perceived problem. Where are all the examples of recalls? One percent does not justify the concept that first generation nanos were replaced, only those, seemingly, owned by the careless and ignorant needed replacement. So where does Gundeep Hora come off making such a vast generalization? Well, regardless of what he claims in his preface, Gundeep Hora obviously does hate Apple and their recent success. How does this article classify as a "featured story" on CoolTechZone? How does the "editor-in-chief" release such garbage? Maybe he just sucks?
Wow, verifiable facts, I love those. "Mass hysteria" comes from 1% of the users, now that's mass hysteria... I'm sure that Apple does no QA before releasing to the public, I believe Gundeep Hora, he's some kind of expert. I had no idea that they were so lucky. What a hack this moron Gundeep Hora is. Somebody should really reconsider his position.This article is tiring. Gundeep Hora's incomepetence is tiring. Those two weak examples of Apple's supposed incompetence aren't sufficient for these extreme anti-Apple sentiments. What has this douchebag got against Apple? Did Steve Jobs run over his cat or something? Sheesh...
Some people believe the exact opposite. Get the first generation products because they are so solidly engineered.
After the first generation, manufaturers start looking for ways to cut costs.
I saw a great show on the BBC once about washing machines. They took apart an old first gen washing machine and showed a beautiful machined flywheel. The thing was a work of art and I can't imagine how long it must of taken to make or how much it must of cost. The latest version of the same style of washing machine had the equivalent of a coffee can filled with concrete fulfilling the same role. I kid you not.
When I look back on CD players or VCR's that I bought, the first generation models were like tanks. They weighed a ton and held up under constant use for over a decade. I bought them in the mid-80s, and I gave them to the Salvation Army when I moved in 2001, I'm sure they're still running still 20 years on unless someone tossed them out. I only switched to newer models for the new bells and whistles.