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ISPs Offer Faster Speeds, Why Don't We Get Them?

Ron Williams asks: "I'm infuriated every time I see that companies are raising their speeds when they can't maintain their current speeds. Here's my biggest issue: my grandmother signed up for the 3Mbps DSL plan through Verizon, however a speed test said she was only getting 750Kbps. Why pay for the extra bandwidth when she's not getting it? She downgraded to the 768K plan expecting to still have 750K. Wrong, instead her speed dropped to 300K. So, how about instead of companies constantly claiming to increase their speeds, they get their actual speeds correct. Comcast has done the same thing, I had their 6Mbps plan at one point, I got 2.5Mbps usually and sometimes 3Mbps, so they're all doing the same thing. In closing, with all these speed increases, why is my Internet not getting faster?" What practices and tools do you use to test your bandwidth speed and how have you approached your ISP when the performance repeatedly fell short of your expectations? One thing to note is that you'll never get the top speed advertised for any connection due to transmission overhead; even so, you should be able to get close (within about 10-20%). Also, ISPs oversell their bandwidth, so if you run your speed tests when other customers are using their connection, you will notice the performance hit.

17 of 688 comments (clear)

  1. Not the case for me! by Quick+Sick+Nick · · Score: 3, Funny

    Jesus Christ! Call Whine 11 or something!

    ...Anyway, I have 8 MB Comcast and I am very pleased. I just used http://www.testmy.net/tools/test/d_load.php to measure my connection speed and here is the result:

    :::.. Download Stats ..::: Connection is:: 8212 Kbps about 8.21 Mbps (tested with 5983 kB) Download Speed is:: 1002 kB/s Tested From:: http://testmy.net/ (Server 1) Test Time:: 2006/06/01 - 8:12pm Bottom Line:: 143X faster than 56K 1MB Download in 1.02 sec Tested from a 5983 kB file and took 5.969 seconds to complete Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.3) Gecko/20060426 Firefox/1.5.0.3 Diagnosis: Awesome! 20% + : 62.71 % faster than the average for host (comcast.net) Validation Link:: http://testmy.net/stats/id-YLBMP5VFC

    My download speed really is that fast if I am downloading from a good webserver. And even when I'm not, the bandwidth gets used in bittorrent :)

    Sorry you are having problems....

  2. Re:Shocking! by Rob+T+Firefly · · Score: 5, Funny
    What does gramma need with 3Mbps anyway?!

    Someone's gotta seed the Matlock and Bob Hope torrents.

  3. Re:Don't have that problem with my fiberoptic by Rob+T+Firefly · · Score: 5, Funny
    I can see a consistent 30Mbps when I download very large files.

    • Have you got wireless?
    • Do you use WEP?
    • How comfortable is your backyard?

    Just curious...

  4. there's a joke somewhere in here by circletimessquare · · Score: 3, Funny

    about grandma, and a webcam, and why that makes it our business

    but i'm not telling that joke, nope

    --
    intellectual property law is philosophically incoherent. it is your moral duty to ignore it or sabotage it
  5. Re:No surprise here move along by Mistlefoot · · Score: 2, Funny

    8.8? I do hope that you were trying to be funny.

  6. Re:I'm also getting my full bandwidth by Anonymous Coward · · Score: 1, Funny

    I'll be in my bunk.

  7. Re:SLA? by afaik_ianal · · Score: 5, Funny

    Does everything become political?

    You must be new here.

  8. Re:SLA? by LegendLength · · Score: 5, Funny

    Humans: 0, Car analogies: 68294

  9. Re:SLA? by kclittle · · Score: 4, Funny
    Does everything become political?

    You must be new here.

    Hell, you must be new to the human race :).

    --
    Generally, bash is superior to python in those environments where python is not installed.
  10. Re:SLA? by Anonymous Coward · · Score: 5, Funny

    >>Hmmm... Shouldn't that be more like Ford's Law?

    How about the Corolla Corollary?

    *rimshot*

  11. Re:I suck up. by illumin8 · · Score: 2, Funny

    I consistently get a tech out same day (from ATT (SBC), no less).

    "Sure Mr. Customer, we'll be right out to fix your wiretap... er... I mean DSL service... Thank you for calling AT&T!"

    --
    "When the president does it, that means it's not illegal." - Richard M. Nixon
  12. Re:SLA? by Associate · · Score: 4, Funny

    I like the 'Corolla Corollary'.
    If we use 'Ford's Law', I would expect my computer to spontaneously flip over and catch on fire because of a faulty five cent connector.

    --
    Someone hates these cans.
  13. Re:SLA? by Anonymous Coward · · Score: 1, Funny

    most people I know do not have a setup like i do. but I am able to achieve around 7.6 megs per second. Now I only subscribe for 6 megs, kinda funny eh? when you don't use windows, don't have spyware, don't allow dirty packets through. You would be amazed at how fast you can download iso torrents of the latest porn DVDs.

    There, I fixed your spelling for you.

  14. Oblig. Red Riding Hood reference... by artemis67 · · Score: 2, Funny

    My goodness, Grandma, what a fat pipe you've got!

  15. Re:SLA? by blugu64 · · Score: 3, Funny

    Personally I like the Isuzu Axiom ;)

    --
    "Personal ownership is a hallmark of conservative capitalism. And I don't believe I am entitled to anything that I did n
  16. It should be obvious by iminplaya · · Score: 2, Funny

    They're advertising metric bits, but giving you imperial bits. It's up to you to do the conversion. Something along the lines of "hogsheads per forthnight"(?)

    --
    What?
  17. Correct Ford Law by nick_davison · · Score: 2, Funny

    If we use 'Ford's Law', I would expect my computer to spontaneously flip over and catch on fire because of a faulty five cent connector.

    Actually, Ford sued to have this renamed the Bridgstone Law.

    The correct Ford Law was coined in the 1980's and early 1990's: "You can have any color so long as it's beige."