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Gates' Replacement says Microsoft Must Simplify
Javaman59 writes "This article in The Australian newspaper describes the background and the agenda of Ray Ozzie, Bill Gates'
replacement as chief architect at Microsoft. The creator of Lotus Notes, he's
a high-calibre technologist.
From the article: 'Ray's a programmer's programmer .. He's much closer to an uber-engineer, whereas Bill hasn't been a programmer for a number of years.'
Ozzie is also driving Microsoft to simplify its software: 'Complexity kills .. It sucks the life out of developers, it makes products difficult to plan, build and test, it introduces security challenges, and it causes end-user and administrator frustration.' He's not the only brilliant programmer in the world, but he does have Microsoft's resources behind him."
Then there are probably few survivors at Microsoft. Ozzie has his work cut out. You can brag about Lotus Notes all you want, but that was developed from scratch when you can make the proper design decisions. But with Windows being bloated and out of control, you just can't clean it up and make it more simple... can you? It seems like there putting to much faith in Ozzie... like a silver bullet. Gonna be tough to undo years and years of neglect.
http://psychicfreaks.com/Hey, if the guy who brought the world Lotus Notes thinks Microsoft need to simplify their software, things are worse than - no, correction - almost exactly as bad as I thought.
This may be the single best long term decision Microsoft has ever made. At least until Ballamer murders Ozzie with a chair.
Notes is a nightmare like Emacs is a nightmare-- the interface's crap but those who know the rationale behind the interface (or can look beyond the not-so-pretty face) will discover a remarkably powerful scriptable workflow engine that incidentally is also an email client. I have personally razzed Notes before (I used it for my email for 6+ years and had to end up learning how to program it to make it bearable) but in the end I do appreciate the amount of flexibility the environment gives you. Add to that the number of good ideas Notes pioneered in the early 80s, and it's no wonder a lot of Notes folk end up like Lisp programmers, muttering 'heh, we did it first' whenever any workflow/unstructured-data 'innovation' is announced.
Back on topic, it's common knowledge among the Notes community that Ozzie was responsible for the Notes engine and backend, not the interface (that was Lotus standards, and later IBM's) -- given that I think he deserves a lot more credit than you give him.
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Mr Gates himself was once moved to declare Mr Ozzie "one of the top five programmers in the universe" and revealed that he and Mr Ballmer had wanted for more than a decade to persuade him to join Microsoft. To the outside world, Mr Ozzie's programming prowess is known mainly through Lotus Notes, the e-mail and collaboration software that he masterminded, which was acquired by IBM in 1995.
And we know that if BG says it, it must be true!
There's no doubt that Ozzie has some programming credit and no one will argue (I'm going out on a limb here) that Lotus Notes was genius back in the day, pre-Internet-as-we-know it. But despite his desire to streamline programs, reduce the bloat, and re-establish some respectability, he's not going to get very far. First, he'll have to lock horns with Ballmer and dodge chairs. Then he'll find that Microsoft has become so mired in its own muck that spurring the current crop of programmers who've been indoctrinated in the "Microsoft Way" will prove nigh impossible. He will also have to live in the shadow of BG, who despite the announcement, isn't really going anywhere, and will be haunting the halls of Redmond like some anti-Obi Wan.
I give him 18 months before he resigns in frustration.
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I don't know, if I were the person responsible for Lotus Notes, I might want to omit that from my resume. If you haven't had Lotus Notes inflicted upon you, count yourself lucky.
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A programmers programmer knows how to create programs that are easy to use, and easy to support. They don't crash all the time, and break everything when you upgrade to a new version. Lotus notes makes windows look like it is the best software ever made. I have been a developer for over 20 years, and just because I do support also doesn't mean I don't know what makes a good programmer. Windows Admin Tools
I've developed with Notes for 11+ years (I know I feel sorry for me too), and while the UI is gruesome, and it has plenty of quirks, its great for rapid solution development. You can do almost anything with it, fairly quickly. If anything, the reason I think people hate it so much is precisely because it allows just any wanker to come in and crap out a solution without thinking about it. Its WAY to flexible for anyone but experienced developers to do anything reliable with it. 99% of the headaches in a Notes environment are due to admins or developers setting up stuff they don't have an idea how to really do...or like my company, we have 2000+ deployed seats, hundreds of databases all developed by different people, all supported by ONE guy, part time about 10 hours a week. Wow, no wonder theres so many problems.
If anything, its the poster child of why you *shouldn't* make it too easy for people to develop solutions...and why a solution that does everything does none of it *really* well.
1) 11 billion or so shares issued over the years. The significance of this fact seems to elude most people for some reason.
2) Stock in slow decline for over five years
3) Revenue growth continuing to slow
4) open document format movement continues to spread across the computing world
5) Office software has reached a saturation point for features
6) Linux continues to step by step become the de facto choice for computing companies to base their hardware on
7) Attempts to create new revenue streams have been failures like the Xbox/Xbox 360 marketplace disasters
8) Can't attract/keep good employees now that the stock is no longer going up
9) Can't keep current employees happy - it doesn't matter how you treat an employee if their options are going up dramatically in value every day and that hasn't been the case at MS for many years
10) Years of poor engineering choices are making progress nearly impossible for their OS
Taking over a company that is in its decline is no fun.
It's just extraordinary, there's nothing MS won't do to shoot itself in the foot. The only thing they've done since late 2000 that has been remotely constructive has been .NET, and even then it's worth remembering how despite having an excellent product, they rebranded it and spun it and confused the issue until not one manager in ten had any idea what it was. ".NET is XML," remember that? That's MS on marketing, that is.
The popular perception is that they excel at marketing rather than technology, but the reverse is true. They have top-notch geeks and project management, and then above that, suddenly, there's a layer of utter leaden idiocy that -- well, the chair thing. The chair thing.
It seems so obvious, from outside, that there's a layer of deadwood generic-mulitinational-parasite-management people gradually crushing the company and that they need to put someone up there whose focus is on delivering actual value to actual people. And I think a little bit of that awareness has reached MS itself (I mean the MS boardroom -- it's an accepted fact most other places). And so they decided to appoint Ozzie, because he's handled a real product that involved real software.
It's weird how being a tiny bit right, actually makes the decision so much more glaringly wrong. Of course, I've worked with Notes in some detail (anybody else remember the thing where if the server is too fast, the timestamp on everything starts gradually moving forward, becaues the timestamp is used as a unique ID? It was on thedailywtf.com a while ago) and so to me it's extra specially glaringly wrong.
Whence? Hence. Whither? Thither.
From what I've seen of Ozzie, especially on TV, he is in no condition to go on tour with a heavy metal band never mind run a major company.
"Gonna be tough to undo years and years of neglect."
That's what rehab is for.
Rock on!
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Your thought process is exactly what got Microsoft "stuck." Lotus Notes spent one year without the market share of end-users. Does the interface lack Outlook - yes Does it do more then Outlook - yes, its a mail platform and an application platform. Does IBM have bad UIs - yes Does Microsoft have good UIs - yes So you can buy Exchange/Outlook that looks sexy, but can't failover and cluster worth a crap or you buy Notes/Domino that clusters and failovers like there is no tomorrow. Work at a real company where millions of dollars change hands on a daily basis and Notes/Domino is the only solution. Work at a 500 to 2,000 employee company and Exchange is the way to go.
Yes, it would be simple. All they need to do is use that product they bought. You know. VirtualPC. All it would take is a WinXP and a Win95 preinstalled disk image, a VM that is premapped to the existing hard drive, and some tweaking to the interface so that users don't see a big difference between an emulated window and a native one.
Some difference would be fine because they could just call it 'compatability mode' and people would live with the slight kludgeness. They don't have to allow any new drivers in the images, as they have a fixed target. This would prevent people from moving the image to other machines.
The beauty of this is that VirtualPC is already semi crossplatform.
When I worked for GE they used Exchange for 250K people. It was server-side unreliable (at least in our division) but it was a decent user experience.
I have since been involved with a smaller Notes install - Just 12K seats. IT WAS A HORRIBLE PILE OF SHIT.
IT was elated that they pulled off the config (of Notes/Domino), it was (server side) reliable, it ran on Linux, it fit thier needs.
The users were left in the cold with the brutal Notes interface. Tales of its suckage are all true.
I currently use Notes (at a MUCH smaller company) and am constantly amazed of how bad this software really is.
"I am sure Microsoft did an unbiased evaluation of what mail server to run internally? Lol... yeah right.
Give me another company that uses it for 60,000 employees and you'd have a point (not saying there is no such company, I have no idea.)"
Here is my experience with a large (I think it was probably in the 60K range or better) company running Exchange/Outlook: Yes, they do it, but they don't do it well.
You have some company information stored on file servers, other information stored in Outlook folders (or maybe the proper terminology is Exchange folders). None of it is indexed in any way so that it can be found without a brute force search. Some of these folders are out of date and pretty much read-only because they don't want to hire a team of gatekeepers to ensure that it is otherwise. Other folders are more up to date by allowing just about anybody to update them, which occasionally leads to them being updated with bad info or being wiped out altogether: "Let's see, was the last backup done recently? Did any important changes happen after that? Oh well, maybe it wasn't that important. Just to be safe, I'll load a copy of everything I might ever want to use onto my company laptop and take it home, leaving it in plain view in the back seat of my car for a few weeks. Ooops, now where did that laptop get to? I wonder if it would be better to report it stolen or just forget about it. Those company inventories aren't very reliable anyway, after all, they keep the results in a public Exchange folder. HAHA!"
The inmates are running the asylum in many corporate DP shops these days, both large and small, and we have Microsoft (first among many) for providing idiotic tools for idiots to use to so efficiently mishandle important data. I don't see anything changing soon, with kids in grade-school now being required to turn their homework in as Powerpoint presentations.
The PC paradigm shift that allows us all to do things with computers at home has infected the thinking of most companies these days, simply because so many new employes of such companies got their computer education using home PCs for both personal and school work/play. They don't know any better, they don't know any different, and if you try and explain it to them you just get a blank stare, or worse, a "knowing" argument, that as long as we "encrypt some stuff" all will be OK.
I predict the inevitable collapse of much of this infrastructure. I'm not Ludite enough to avoid using computers, but I'm going to avoid being at the epicenter of it all by not using Windows and much Windows based software whenever I can avoid it. My exposure to Notes mostly second hand, observing a friend use it where he worked, was that it handles workflow issues a lot better than Exchange. If it works the way it appeared to work, then yes, it would be harder to administer, because it does more. There would be concurrency and validation issues that Exchange handles by ignoring them.
I bet what brings Microsoft to its senses more quickly than a change at the top will be a change in the way home users use their computers. Yes, today grade school kids may be submitting homework in Powerpoint on floppy disks, but tomorrow they may be using a web based tool and not know what a floppy disk is. Those web based tools will have to deal with validation, backup, encryption and a few other things in order to even be viable solutions. In the mean time, local PC oriented programs will not have changed in any fundamental way since the days of DOS.
Whether it takes a disastrous collapse of this bad infrastructure, or just a generational change, back really, to robust centralized server solutions, there will hopefully be a day when people look back at our day of data loss and corruption and laugh and ask themselves: "What WERE they thinking?"
Exactly. As Ballmer once put it, when asked why Microsoft kept adding functions to Windows, "If we stopped adding functions to Windows, it would become a commodity, like a BIOS. And Microsoft is not in the BIOS business". This is called "strategic complexity". It's a very real, key component of Microsoft's strategy.