Slashdot Mirror

← Back to Stories (view on slashdot.org)

AOL Tries New Tactic to Keep Customers

Posted by ryuzaki0 on from the it's-like-the-hotel-california dept.

Jhon writes "AOL customer Vincent Ferrari tried to cancel his account, but a phone rep wouldn't let him do it. What he got when he tried to cancel his account was a lot of frustration. Now that's customer support!"

12 of 799 comments (clear)

  1. For his trouble by Loconut1389 · · Score: 5, Funny

    Just for his trouble they probably signed him up again for 6 free months!

  2. IMO by Drakin020 · · Score: 5, Funny

    AOL is an internet for people who dont know any better. With all the fancy advertising on TV with the people compeating in Professional sports and what not, that kind of stuff looks flashy to this idiot society.

    Personally what I would like to do is take these commercials for instance the guy running the track....Yeah let AOL make you high speed with everyone else, but lets make this more realistic....Lets put this oversize hurdles in the guys way and call it SPAM or Spyware.

    Or the kid doing the swim race, I would love to see him go at it then this huge shark come up out of the water and take him out in one gulp...I'd lable him Virus.

    This is just a more realistic AOL.

    --
    The greatest revenge in life is massive success.
  3. Another test by KarMax · · Score: 5, Funny
    FTA:
    Ferrari then posted the call online, and the response was tremendous.
    AOL sent him an apology and said the customer service rep was no longer with the company.
    At this "sensitive" moment will be interesting to test the customer service by cancelling someone else's account...

    John Doe - "Hello I'm Mr. Green i want to cancel my account.
    Customer Service Rep - "Done. Good bye Mr. Green"

    --
    Rock and Roll
  4. You're all laughing now. . . by Who235 · · Score: 5, Funny

    . . .but someday you'll realize that guy was just trying to help Vincent.

    He obviously needed someone to step in and grab him by the collar and say, "Vincent! This is a bad move, man! AOL is here for you! Don't you get it??"

    But Vincent wouldn't listen and now look at him.

    Not only is he AOL-less, but now he's been ./ed

  5. Re:Easy solution by pyro_dude · · Score: 5, Funny

    Alternatively just send lots of porn to people via their FlashMail, go on chat rooms spouting porn, sending mail to people over and over again, they will cancel your account on TOS. Of course only use as a last resort, but it'll likely get results once people start complaining about you.

    --
    --pyro_dude
  6. Re:standard procedure by Joebert · · Score: 5, Funny

    I can actually get paid to piss people off !?
    Fuck, I'm in the wrong business.

    --
    Wanna fight ? Bend over, stick your head up your ass, and fight for air.
  7. Re:Vincent was probably following procedure, but by WebHostingGuy · · Score: 4, Funny

    Yeah, he was probably fired from his current position and promoted to management.

    --
    Quality Hosting e3 Servers
  8. You youngun's have it tough... by NeuroManson · · Score: 4, Funny

    Back in 1992, my AOHell acct. was closed instantly because I dared to tell an obnoxious chat room user to "get a life".

    Maybe the easiest method would be to simply be annoying online?

    --
    Just because you can mod me down, doesn't mean you're right. Shoes for industry!
    1. Re:You youngun's have it tough... by gothzilla · · Score: 4, Funny

      Yes it is. The fastest way to cancel your AOL account is to join a religion chat room and be as abusive as possible. You have to get enough complaints for them to cancel your account for you. I've had this proven by several friends too.

  9. Re:No different than Dell/McAfee by Arker · · Score: 4, Funny

    What exactly do you do on the internet? I don't even have an antivirus or a firewall installed on my XP box, and I have never had issues with a single virus or worm. The closest I came was maybe a piece of spyware or two bundled with something. How do you manage to pick up three viruses in 1.5 hours?

    Let a normal use the computer.

    --
    =-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Friends don't let friends enable ecmascript.
  10. Re:Easy solution by NormalVisual · · Score: 4, Funny

    who'd have guessed that Goatse Guy and TubGirl could be used for good as well as evil?

    --
    Please stand clear of the doors, por favor mantenganse alejado de las puertas
  11. Re:No different than Dell/McAfee by db32 · · Score: 4, Funny

    If you don't have antivirus installed, how exactly do you know you have no viruses on the machine?

    Holistic Computer Repair?

    --
    The only change I can believe in is what I find in my couch cushions.