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Dell Chastized Over Customer Service

Posted by ryuzaki0 on from the dude-i'm-still-not-getting-a-dell dept.

The Register is reporting that Dell recently agreed to give into demands from the UK's Office of Fair Trading and alter the agreements that accompany their hardware. From the article: "The OFT has spent the past few months sparring with Dell over the company's terms and conditions. The two organizations recently agreed to settle their issues with Dell changing contracts and making them "fairer to consumers," the OFT said. The specific changes, however, remain secret as neither the OFT nor Dell will reveal exact terms and conditions alterations and as Dell has kept old contracts online."

3 of 169 comments (clear)

  1. Clause F1R3 by pookemon · · Score: 5, Funny

    "All fires must be extinguished before the return of the product to Dell for servicing."

    --
    dnuof eruc rof aixelsid
  2. Serves 'em right! by epp_b · · Score: 5, Informative

    Hey, I'd be pretty ticked at them too if they sold me a several-thousand-dollar network cable.

  3. Their reputation is costing them business by Anonymous Coward · · Score: 5, Interesting

    I was about to buy a laptop from them and did a little online research. The stories of incredible bad service that I read convinced me that it was too much of a gamble. Most of the stories revolved around people spending weeks and months trying to convince Dell that their hardware was broken so they could return it for repair. I didn't buy a laptop from them.

    This situation is way past ironic. Dell got its start by convincing customers that it was safe to buy computers on line. The service was good. Dell sold good hardware that didn't break but if it did break, there was no problem getting a quick repair or a new machine. Boy, have things ever changed!

    My WAG is that there won't be a Dell in five years.