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Apple Faces Up to the MacBook Whining

Whiney Mac Fanboy writes "The Register is reporting that Apple has finally admitted to the 'high pitched whining' problems with it's MacBook line — but only to tell customers to contact AppleCare. From the article: 'MacBook Pro users have complained about numerous noises emanating from their machines since the Intel-based notebooks began shipping in February this year. Audible irritations reported by machine owners include whining sounds coming from the screen, from the body of the notebook, and from the area below the screen hinge when the laptop's running on batteries and both cores of the Core Duo CPU are enabled.'"

28 of 107 comments (clear)

  1. Hyperhidrosis? by Whiney+Mac+Fanboy · · Score: 2, Interesting
    From TFA:

    The MacBook discolouration took a little longer to emerge, but appears to be a reaction between the laptop's plastic casing and chemicals exuding from sweaty palms. Apple's machine isn't the only notebook out there to show this symptom

    Ewwwwwww!

    Have a look at these photos to see the extent of the problem. (Poor old Mac users, probably stress sweat from worrying about their credit card bills).

    Anyway - good to see Apple finally 'fessing up to the problems - that's what we pay the extra cash for right?
    --
    There are shills on slashdot. Apparently, I'm one of them.
    1. Re:Hyperhidrosis? by Geoffreyerffoeg · · Score: 2, Funny

      So is he a whiney fanboy about Macs or a fanboy about whiney Macs?

    2. Re:Hyperhidrosis? by timeOday · · Score: 2, Funny
      Ha!! As a Thinkpad devotee, I always knew black was the one and only best color for a laptop, somehow or other.

      But seriously, this seems to be a persistent problem with Apple's nice-looking toys. They make the iPods shiny black, so every scratch stands out. They make clear cases so you can see all the dust bunnies inside. They make fresh, clean colors that only look good new. Me, I'm a realist. I buy barf-colored carpet for my living room just to be safe.

  2. Maybe it's... by andrewman327 · · Score: 4, Funny

    May the screaming is the Mac being in pain from having to run Windows. (I'm a dyed in the wool Windows user, but I had to.)

    --
    Information wants a fueled airplane waiting at the hangar and no one gets hurt.
    1. Re:Maybe it's... by Yvan256 · · Score: 2, Funny
      Hmm, wonder if it happens with linux :)


      It purrs?
  3. Internet Echo Chamber at work by falcon5768 · · Score: 5, Insightful
    Not to be a appologist but do we really know how many people actually have this problem?

    I have owned a Macbook Pro since March and while I did have the weird battery swelling problem thanks to a parts manufacturer screwing up the battery casing, I never once had the whine, nor did anyone I know or any Pro's I saw at Apple Stores in the area.

    From reading around it also seemed like the same handful of people where making the most noise. While Im glad Apple is now fixing it, I cant help but think its not as widespread a problem as its being made out to be on the internet.

    --

    "Slashdot, where telling the truth is overrated but lying is insightful."

    1. Re:Internet Echo Chamber at work by J.Y.Kelly · · Score: 5, Informative

      From what I've seen the problem is very widespread - however it isn't always noticed.

      I'm on my third MacBook Pro (for other problems, not the noise!), and all the ones I've had have made this noise, as has every other one I've seen. However probably more than 50% of people who've listened to my machine couldn't hear the noise.

      The whine is very high pitched and it seems that lots of people just don't hear that frequency. However I can tell you that if you do hear it it's like fingernails down a blackboard. It nearly drove me mad until I found QuietMBP which immediately shut it up.

    2. Re:Internet Echo Chamber at work by WhiteWolf666 · · Score: 2, Interesting

      I have the whine on my system. It occurs while the CPU is idling.

      It's intensely annoying, but I'm also a person who gets really annoyed when people leave CRT's turned on (that whine gets me, too).

      The strange thing is I've never heard it from another laptop, even other core duos. The only other system that has a similar problem is my PowerMac G5 2.7G Dual; and it "ticks" every second or so when both processors are on. The solution on the PowerMac is to put the system on the floor.

      I hope to get a new logic board, as this QuietMBP program (which works for me at "70") drains the battery.

      Ugh, did I mention that my battery needs to be replaced, too? I love Apple, I love OS X, but come on; I shouldn't have two separate, distinct problems on a laptop that costs $2500. First revision or not, it doesn't matter.

      --
      WhiteWolf666 an exBush supporter. All you new-school,compassionate,save the children Republicans can rot in hell
  4. But when will Microsoft... by geek2718 · · Score: 5, Funny

    ...finally admit to the incessant whining noises caused by its software?

  5. Mine's in for motherboard replacement now by mhocker · · Score: 5, Informative

    I called Apple, they did a few hocus-pocus troubleshooting moves (like unplugging the power cord, taking the battery out then pressing the power button) on the phone, forwarded me to a senior technical specialist who said it's a candidate, and then sent me a box to ship it back today. They claim I'll have it back early next week with a new mobo in it. Easy peasy.

    Incidentally, the specialist said that the new mobo is going to be not completely quiet, but a lot better.

    Now, I'm wondering if they'll put a 1.83 GHz chip in it like I had before or whether they start at 2.0 GHz like the new models do... here's hoping.

    1. Re:Mine's in for motherboard replacement now by morethanapapercert · · Score: 3, Informative

      This is just a wild guess, based largely on what I know of the "whining monitor" and "buzzing ballast" issues. I am one of the minority of people who can hear those high pitched noises from certain types of electronics. (120hz for ballasts in lighting fixtures IIRC)Because I can hear them, I once looked up what was causing those sounds. In the case of the CRT and lighting ballasts, it was very fast current switching. The main electron gun in a CRT switches on and off very fast (a function of the refresh rate) as does the ballast in a florescent ballast. Some components do move slightly in response to the fast switched high potentials. What us users hear is the component vibrating from this effect. I am not an EE*, but it seems to me that any induction loop or high potential capacitor on the mobo that was subject to this fast switching could also make noise. This would explain why not everyone is complaining about it, since most people can't hear these high frequencies and many of those that do only perceive them at a almost subliminal level. It would also explain why replacement boards may also make the same sounds, but to a lesser degree. (different capacitor construction would react differently to the effect)

      *any of the EE's out there are more than welcome to correct me on this, I am just a layman in this subject and I am describing something I briefly read about years ago

      --
      I need a wheelchair van for my son. Help me get the word out. https://www.gofundme.com/wheelchair-van-for-jj
    2. Re:Mine's in for motherboard replacement now by Agripa · · Score: 2, Informative

      Ceramic capacitors are all piezoelectric to an extent with some types being much worse then others. Inductors and transformers can also become sound transducers depending on how they are constructed.

      Normally neither of these sources would be an issue because all of the switching power supplies involved run at frequencies well above the audio range but some types can suffer from sub harmonic oscillation. This is normally an issue with current mode topologies that lack slope compensation but occasionally it shows up in other designs.

  6. problem solved. by krell · · Score: 3, Funny

    Once I removed the Fran Drescher audio clips from the system sounds, it was smooth sailing from then on.

    --
    Where were you when the voynix came?
  7. I know by krell · · Score: 3, Funny

    "Slap a little oil on there and she'll be right as rain"

    I know. The processor speed also can drop below 800 mhz unless you shovel coal fast enough into the thing, too.

    --
    Where were you when the voynix came?
  8. Re:Macbook sounds like a real dud... by Zed2K · · Score: 3, Insightful

    I remember the power adaptor thing, they issued a recall and replaced the adaptors.

    Did your friend also happen to work for the company that sold 3rd party warranties?

  9. Most appropriate Slashdot submitter ever... by varmint+jerky · · Score: 2, Funny

    n/t

  10. Re:Macbook sounds like a real dud... by LKM · · Score: 4, Insightful

    All manufacturers have problems with laptops. Diff is: If Apple has swelling batteries, the whole internet screams in agony. If Dell's laptops explode, it's just business as usual.

  11. Apple also acknowledges "unusual odor" problem. by mypalmike · · Score: 2, Informative

    http://docs.info.apple.com/article.html?artnum=249 48

    Seriously, all they are saying is: if you've got a problem, contact AppleCare. It's not like a recall or something.

    --
    There are 0x40000000 types of people: those who understand 32-bit IEEE 754 floating point, and those who don't.
  12. Re:Macbook sounds like a real dud... by djdavetrouble · · Score: 4, Insightful

    Mac laptops always seem to have these fucked up problems. /Hyperbole

    I have a macbook pro. Nice Machine. So far nothing has come up but I use it pretty lightly. I have also had a Titanium (prone to hinge and case cracks), 12" Powerbook, Aluminum powerbook, Powerbook G3 Pismo (GREAT LAPTOP!), Powerbook G3 Wallstreet, and supported all models of apple laptop as my job. The bottom line is you get Applecare when you purchase a laptop and it will be covered during its useful lifetime. Anything surviving beyond that (3 years) is just bonus time. We have seen plenty of 8 year old (or more) mac laptops boot and run just fine. Someone hauls one in every now and then. I had a sony VAIO that practially fell apart in my hands after 3 years, we had a batch of HP laptops with docking stations that would stop working after a month (a clip would bend up), had a run of dells with bad hard drives, etc etc. At the end of the day, there are just as many hardware problems with PC's as Macs, but you get it repaired and its ok. If there were only 2 types of PC laptops (instead of 1001) you would see these kinds of stories about pc's too. Remember the Dell that blew up?

    --
    music lover since 1969
  13. Duh, First-Gen Apple Hardware... by tlhIngan · · Score: 4, Informative

    Everyone ought to know to not buy first-gen Apple hardware by now - the large majority of first gen hardware have issues that get resolved in the second revision.

    Of course, this whine sounds more like a power supply issue than anything else - modern electronics use switching supplies to generate the various voltages needed, and they tend to operate anywhere from 10kHz and up, but are well known to drop lower in frequency, or induce noise in other bits of the system. The fact that the noise can appear and disappear as the system is loaded is key to the problem as switching supplies rely on feedback loops to ensure regulation. Increase the load and the power supply works harder and likely generating more switching noise which induces itself in analog lines to speakers and such. And if the switching transistors have to remain on longer, it could reduce the switching frequency to something people start to notice. Most recommendations for eliminating noise comes from reducing system load, turning down the backlight (double effect, since the backlight inverter is yes, another switching supply).

    1. Re:Duh, First-Gen Apple Hardware... by Smitty825 · · Score: 2, Insightful

      Everyone ought to know to not buy first-gen Apple hardware by now - the large majority of first gen hardware have issues that get resolved in the second revision.

      I've heard this from several Mac fans for a long time. However, in my opinion, this is completely unacceptable. First of all, to purchase a Mac, you need to plunk down a non-trivial amount of money. Secondly, Apple doesn't keep selling the old generation of products for very long, so if you use your Mac for work, and you suddenly need a new one, then you have no choice but to purchase a first-gen machine.

      The _correct_ way to solve the problem is to put more resources into quality control, and don't release something until it is working satisfactory.

      --

      Doh!
  14. I like jokes by MrSquirrel · · Score: 2, Funny

    And all along I thought that whine was from the users of the computers :]

    --
    A computer once beat me at chess, but it was no match for me at kick boxing.
  15. Re:Macbook sounds like a real dud... by Megane · · Score: 2, Informative

    This is why you never buy the newest model of Mac laptop, and wait until it's been out for at least six months.

    As for warranty, things that are easy to break and expensive to repair are the only things I get extended warranties for. That means cameras over $400 and laptops. Since I only use Macs, that means Applecare. I learned my lesson with a PB G3 Pismo (one of the last ones they made, no less) which had more than a few problems that Applecare would have covered. Battery died at 12 months (just in time for a shortage of replacements!), DVD-ROM drive died at 15 months, hard drive died at 2 years, the ethernet jack was unreliable because of bad solder joints (I had to take it completely apart so that I could reheat those joints), crappy yo-yo power supply with strain reliefs that didn't relieve strain (I bought a replacement yo-yo that failed too), and the case broke enough internally that it ended up pretty rickety. My PB 17" didn't fare so badly (for one thing, three years later both batteries still work), but as I posted earlier, the Applecare did pay for itself.

    --
    #naabhaprzrag, #sverubfr-000, #agi-fcbafberq, negvpyr[pynff*=' negvpyr-ary-'] { qvfcynl: abar !vzcbegnag; }
  16. High pitched squeal description, for EE nerds by JonTurner · · Score: 4, Informative

    It's the sound of a high-voltage capacitor bleeding current. As prior post said, very high pitched -- toward the upper end of human hearing. If you're over 40 years old or attend rock concerts/listen to loud music you probably won't be able to hear it, but children can pick it out quite easily since their hearing is typically more sensitive. Must be annoying as hell for dogs.

    Electrolytic caps tend to reform incomplete insulators with use, and occasionally correct themselves. I suspect this is a polyester or metal film polarized cap so the odds of self-correcting are, well, very low to nil. That being said, the charger on my Macbook (low-end 1.83 core duo, not a MBP) makes this sound. I plan to give it a month to see if it sorts out or gets worse. Not too concerned so long as it continues to charge.

  17. Fesses up by donutello · · Score: 2, Insightful

    It's "fesses up", which means to acknowledge, admit, avow, concede, confess, grant or own (up).

    To face up means something completely different and nothing that makes sense in this context.

    --
    Mmmm.. Donuts
  18. Important piece of information by WhiteWolf666 · · Score: 3, Interesting

    Personal ego's aside, I do not believe there is a single, current revision (excluding the new logic boards) of the MBP that doesn't exhibit this processor whine.

    Rather, I do believe that it is a "hearing" issue. Much of the populace cannot hear the whine. Given the high distribution of a consumer product, though, the 1% falls through the cracks (like me).

    Being able to, or not being able to hear the whine doesn't make you a better listener or something; so don't take it as an insult. I can't hear musical lyrics properly, I have problems listening to peoples voices in crowded places (bars/clubs, etc . . . I can't hold a conversation). Hell, road noise in my car drowns out my cell phone, while everyone around me never seems to have a problem.

    But I can hear the MBP whine, and I can hear the the "tics" from my PowerMac G5 2.7 Dual. I do not hear similar things from my PB 12", nor from my Athlon 64+, nor from my Acer Core Duo laptop that the MBP replaced.

    This is not a sporatic problem, and IMHO is not even a "technical" issue. It's a design flaw, namely, the engineering team responsible for the capacitors feeding the CPU did not notice the sound, or noticed the sound in a test an assumed it was outside the range of human hearing. The only thing that makes it sporatic is that it is, indeed, for the most part, outside the range of human hearing.

    --
    WhiteWolf666 an exBush supporter. All you new-school,compassionate,save the children Republicans can rot in hell
  19. re: g5 tower whining by King_TJ · · Score: 2, Insightful

    Without hearing your particular system, I can't really say for sure - but I've owned 2 G5 dual 2.0Ghz towers and both have exhibited what I'd call a "slight electrical whine", which varies by CPU load.

    This has been discussed all over the Mac forums in the past, and for many people, doing such things as changing the speed settings from "Automatic" to the full performance mode elimiated much of it.

    I don't find the noise "annoying" at all, really. I considered it a perfectly acceptable noise that my system was just going to make from time to time. If the machine had louder cooling fans in it (like most PCs I've used), I suspect it would drown the whining noise out completely.

    I believe Apple also did several revisions of the G5's power supply, because early revisions were more prone to causing the system to make the whining or "chirping" noise.

    The "Genius bar" at Apple stores tends to be staffed by a lot of people who *like* Macs and Apple products, but don't necessarily have loads of technical knowledge about them. It's "hit or miss", in my experience. I think it's largely because they don't pay enough for what they really want/need in terms of quality of employees. But hey - that's retail for you. (I remember here in St. Louis, MO when the quad G5 tower first came out, my friend went to the local Apple store to see one and nobody there was even aware it existed!)

  20. Re:Macbook sounds like a real dud... by LKM · · Score: 2, Informative

    More than one Dell exploded. Not all MacBooks show the whining problem. In fact, I'm typing this on a MacBook Pro which has no problem at all.