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Apple Replacing Yellowed MacBook Palmrests
Andrew Nagy writes "I noticed recently (as did many other MacBook owners) that the palmrests and general surface of my white MacBook was beginning to yellow. I don't really find it a big deal, but thought I'd check out what Apple was doing about it. They now have a page in their support section dedicated to this issue, but since it just tells you to contact Apple support, I did. I took mine in to the nearest store, and after attempting (and failing) to clean the surface he told me they could order a new surface and replace it in the store... all covered for free under the warranty."
(It's a joke.)
Good to hear it is covered, but that is exactly the reason you do not want a white surface if there is gonna be a lot of contact with it.
Black/gray cant turn any other color...
The phrase "more better" is acceptable English. suck it grammar Nazis
"Leftover paint gloss should do the job," thought Steve.
...Thank you! It's people like you who jump on new technology and bitch about all the things that are wrong with it that make everyone else's lives easier. When I finally break the bank for a MacBook, I won't have to worry about any of this stuff :)
We fix what shows.
No folly is more costly than the folly of intolerant idealism. - Winston Churchill
First, I've got white hardware that's not discoloring. Use the right plastic, and you can do all kinds of fun things. Someone at Apple was too stupid to pick the right plastic.
Second, for what Apple charges you for a three-year warranty, no onsite (they do not offer onsite service on laptops) I got a three-year warranty with onsite service. I don't even have to go to the Apple store, I just sit here and someone will come out and replace parts of my laptop. And the cost? Identical to MBP. MBP has FW800 and a camera, I have an ambient light sensor, a crypto module (built in with the TPM) as well as a smartcard reader and a fingerprint scanner, not to mention a superior keyboard (I have a Compaq nw9440) and pretty much the same display, same size and resolution. For another couple hundred I could have gotten superior-to-Full-HD resolution but it didn't seem worth it.
Keep in mind that Apple's first response to this was "you're fucked" and they're only changing their mind because laptops are their only feather right now, the only place where they've made significant, rapid improvements in market share (not counting mp3 players.) Apple has a long history of telling their customers to fuck off when something wrong is discovered in their hardware.
"You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
My two year old iBook is as white as the day I bought it. Any marks can be easily cleaned.
The problem with the original MacBooks is a specific manufacturing defect. It's not dirt and it can't be cleaned. That's why they're replacing it on warranty.
ENDUT! HOCH HECH!
My Clamshell iBook arrived with scuffs on the plastic, running along the edge of the rubber. There were cracks around the Apple logo, and one of the feet hovered just above the surface. The Apple rep tried to convince me I was okay with these problems.
I never even thought about going to Apple with my discolored palm prints.
Is Apple getting a little better?
... More importantly, they're doing a battery recall for many MacBook Pros.
Mine is one that's affected. Apparently, a new one will arrive in the post in a few days, and I need to send the old one back to them. There's not meant to be any safety issues, but still...
Tedious Bloggy Stuff - hooray?
Somewhere in California, even though the location is irrelevant--Apple's attempt at evoking nostalgia for Hypercolor T-shirts has backfired. The color-changing palmrests, like the shirts that preceded them, have begun to "stick" in their yellow color instead of reverting to white as intended.
When contacted for comment, an Apple spokesman said "Hi, I'm a Macintosh. I understand that sometimes people just aren't willing to sacrifice for fashion, so we're going to go ahead and switch those palmrests. But it's okay; I'm still better than a PC because I do all these things that PCs do and I don't do all the things PCs...haven't done since Windows ME was dropped like a bad habit.
A poorly-dressed spokesman for the PC inudstry responded with "Hi, I'm a PC. Yeah I don't look as trendy as Mr. Mac over there, but then I don't change colors when your palms get all sweaty. But do me a favor and keep them off of me anyway, okay? That's just gross."
120 characters for a sig? That's bloody useless.
I guess as opposed to not fixing a clear flaw in their hardware's pretty coating. I mean it would be a PR disaster if they ignored the problem woulnd't it?
Did someone say cake?
I've got a pretty nasty old toilet-seat I'd like to have replaced. I suppose I could send it to Apple and say it is one of those clamshell Macbooks and ask for a replacement.
Where were you when the voynix came?
You'd probably get punched in the face and told to go waste somebody else's time.
In Japan they return the product to apple if the box is damaged. So that why all apple mail order has an outside and inside box.
Any information on if Mac as fixed the problem on new shipped Macs. Or are they are still shipping Macs that will eventually discolor and you will have to contact them to get it replaced?
There seems to be a new problem with the white Macbooks reacting to the sweat in their owner's skin: See: http://discussions.apple.com/message.jspa?messageI D=2819568 and (self link) http://toxicsoftware.com/blog/macbook-tarnishing/. I have some photos on Flickr showing the damage. So far I've only found one other case like this - but i imagine there will be more. Whatever material Apple is/was using on the Macbooks they really need to test it better.
I have trouble with passwords among other things.
My aunt gave me the first-gen iBook she took quite literally around the world. The handle has cracks, but that's the only thing that happened to it after almost 7 years of use. It was in great shape otherwise and after a major upgrade (30GB hard drive, a 512MB SO-DIMM bringing the RAM up to 544MB) it still is quite useful after all these years. I run Panther with all the upgrades. I could run Tiger but it would require using X Post Facto because of the lack of FireWire.
And people still look at it as if it is the kewlest little lappie ever made. "Aww...it's so CUTE!"
Knowledge is power. Knowledge shared is power multiplied.
Now that Apple have acknowledged this pro^H^H^H issue, is it ok to believe in it now?
Also I recently bought a new MacBook battery. Am I supposed to include this in my inventory list for my forum signature or is this still ok?
15" MacBook Pro
2Ghz Core Duo
2GB 533Mhz DDR2 RAM
128MB Video RAM
100GB Seagate Momentus 7200.1 HD
Also I need guidance on which items should be in bold.
Apple has found that the stains on the Mac Book are usually on teh right hand side and returned customers are usually male......
The purpose of writing is to inflate weak ideas, obscure poor reasoning, and inhibit clarity....Calvin
I brought my white macbook into tha apple stoor and they happily replaced the surface of the laptop... so i got greedy and brought it back saying that the top and bottom were getting very scratched, they replaced both parts without conflict