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Internet Usage Boosts Post Office Revenue

setirw writes "Contrary to popular belief, the New York Times reports that Internet usage has actually boosted the USPS's revenue, instead of decreasing it. It is commonly believed that the rise of the Internet has negatively affected the Postal Service's revenue, since e-mail usage is rapidly superseding snail-mail usage. 'Six years ago, people were pointing at the Internet as the doom and gloom of the Postal Service,' said James Cochrane, manager of USPS package services. However, the widespread usage of e-commerce sites has boosted USPS revenue, since millions of packages are shipped from such sites daily."

26 of 140 comments (clear)

  1. Who cares? by baldass_newbie · · Score: 2, Interesting

    As far as I can tell, with all of the junk mail that comes piling into my mailbox, the USPS ain't going anywhere anytime soon.
    Besides, they more powers and subsidies than any other delivery corporation out there.
    I highly doubt they were scared - considering the quality of service I receive in downtown Philly - job security is not an issue.

    --
    The opposite of progress is congress
    1. Re:Who cares? by Jack+Action · · Score: 4, Insightful

      I highly doubt they were scared - considering the quality of service I receive in downtown Philly - job security is not an issue.

      Unlike the quality of service one receives when dealing with ecommerce sites on the internet.

      If I had to chose between script-reading or even non-existent ecommerce help, or a surly postal clerk -- bring on the surly 45 year old with the beer gut.

    2. Re:Who cares? by raehl · · Score: 2, Insightful

      As far as I can tell, with all of the junk mail that comes piling into my mailbox, the USPS ain't going anywhere anytime soon.

      That junk mail is what allows the post office to offer first class mail for $0.37 when UPS ground and FedEx ground are often $8 and up.

      Besides, they more powers and subsidies than any other delivery corporation out there.

      Powers maybe, subsidies no, USPS has it's own separate budget.

      I highly doubt they were scared - considering the quality of service I receive in downtown Philly - job security is not an issue.

      I have never received a more consistent level of excellent customer service than I have with USPS. But if everyone else in dontown philly has your attitude, there may just not be any employees with suitable customer service skills available to hire.

  2. Bugmenot by 9x320 · · Score: 3, Informative
  3. So?.. by Klaidas · · Score: 5, Insightful

    I think this is obvious without any researches - if we buy stuff on the internet, they ship that stuff.
    What would be interesting is how much less *letters* are now being sent via snail mail

    1. Re:So?.. by Aladrin · · Score: 4, Insightful

      I don't think this is obvious at all. In the last 5 years, I believe I have shipped maybe 2 things from online retailers to myself with USPS. Everything else (and I'm talking dozens of packages) went Fedex or UPS. How many sites even -offer- USPS as a shipping option?

      The only 'obvious' thing that would show an increase would be Netflix/Gamefly/etc. There's a LOT of shipping going on there.

      --
      "If you make people think they're thinking, they'll love you; But if you really make them think, they'll hate you." - DM
    2. Re:So?.. by sangreal66 · · Score: 4, Informative

      USPS Priority Mail is pretty common on eBay and smaller retailers

    3. Re:So?.. by Gospodin · · Score: 2, Informative

      My personal experience is just the opposite. I ship almost everything from Amazon using the free "slow boat to China" method, and I've gotten orders delivered the next day or the day after quite often. If it takes 4-5 days I'm surprised. It really helps that they have warehouses around the country.

      That said, it's interesting to hear your thumbs-up appraisal of Amazon Prime. I've considered the free trial just to see what it's like. So far I'm resisting it - I'm afraid it would lead to a lot of impulse buys.

      --
      ...following the principles of Heisenburger's Uncertain Cat...
  4. Phishing will push it even further by arivanov · · Score: 4, Insightful

    I have an extremely entertaining conversation with one UK bank at the moment.

    The clowns insist on using snail mail to reply to mails sent using their "secure" webmail. They have stated that they do not send emails to customers as a matter of policy and they are forced to stick to it even if this means filling Royal Mail coffers.

    As e-commerce grows there will be more and more cases like this until the end-users start to actively use encrypted/signed email and banks start to require this for communicating with them.

    --
    Baker's Law: Misery no longer loves company. Nowadays it insists on it
    http://www.sigsegv.cx/
    1. Re:Phishing will push it even further by silvwolf · · Score: 2, Interesting

      The company I have my 401k (retirement plan) with lets me send them "email" through a web form, then sends me a confirmation that my message went through via email. When they reply, I get an informational message via email telling me to login to the website to read the message.

    2. Re:Phishing will push it even further by AceJohnny · · Score: 2, Interesting

      Could you elaborate a little further? Because with your short description, I can see the sense of the bank's position of preferring snail-mail to encrypted/signed email. Technically, encrypted/signed e-mail is a valid system, but so is snail-mail. Snail-mail has the advantage that it requires nothing extra to be installed from the consumer, who is already used to receiving smail from the bank. Furthermore, it'll cost more for a phisher (why do you think spam and phishing are so prevalent in e-mail and not in snail-mail? Because the costs to the sender are negligeable in e-mail)
      Sure, encryption (by which I mean encryption or signing, mostly through the OpenPGP standard) is accepted and common in techy and specialized circles. But then, I work in a large technology corporation, surrounded by engineers and where industrial secrets are important, and even here encyption use is marginal (maybe slowed by the administrative hassle of declaring your key, granted).
      I've long since dropped the idea of getting my parents or siblings to use encryption for sensitive communication. Sure, I've spooked them enough with the horror stories, but they just haven't caught on, despite me leveling the terrain.
      What's worse, if they *had* caught on to using the tools, I'm 100% certain that they won't pay attention to the signature of a forged e-mail from the bank. "Oh, the signature changed. Meh, they must've updated".
      Remember, don't mistake your values with those of the General Populace.

      Y'know, those who prefer security to liberty...

      --
      Misleading titles? Inflammatory blurbs? Keep in mind that Slashdot is a tabloid.
  5. duh! by Shivetya · · Score: 4, Informative

    First class mail isn't where the money is, especially home delivery.

    If they could they would not even deliver on weekends. Hell they could save money by delivering fewer days. My Aunt and cousin are Postmasters. Home delivery is the big expense.

    If it wasn't for filler (all that junk mail) first class postage would be even higher. Its still the best deal for getting something to someone.

    --
    * Winners compare their achievements to their goals, losers compare theirs to that of others.
  6. Profit... by PinkyDead · · Score: 3, Interesting

    ..is about minimising your fixed costs while maximising your variable returns.

    Ok - IANAE (economist) and IANAPM (postman) - but this is probably a reasonable simplification.

    With the postal service, fixed costs are about delivering a single item, where as high variable returns come from large packages. With the decline of letters and such (due to e-mail etc), and the concurrent increase in parcels (due to online shopping) - how could they not make better returns.

    If a postal service is making losses and is in decline (as a number are in Europe), I would suggest that they should stop looking at environmental factors, start modernising their organizations and provide a service that complements the needs of their 21st century customer.

    --
    Genesis 1:32 And God typed :wq!
  7. The Royal Mail knows this by Don_dumb · · Score: 5, Interesting

    That is why they are just about to change the postal charges for packages to include the size of the object as well as the weight. http://news.bbc.co.uk/1/hi/business/5231576.stm Previously they only charged based on weight.

    --
    If this were really happening, what would you think?
  8. Sounds like a similar story to the UK... by Xest · · Score: 5, Interesting

    The story on the old rumour mill over here was that Amazon was almost single handedly responsible for saving the royal mail in the UK due to the massive increase in revenue it brought with postage of larger packages.

    Personally, I don't beleive Amazon would've single handedly saved it, but no doubt it contributed alongside all the other online retailers. I think it'll only get better for postal services and couriers too, it's the high street that should be (Well, "is" rather than "should be" in most cases) worrying as people shift from a culture of high street shopping to having everything delivered by mail.

  9. Gee... duh! by Opportunist · · Score: 2, Insightful

    I mean, even before the advent of emails, who wrote a letter unless he ABSOLUTELY had to? Instead, people called or, if it had to be written, they faxed it. Simply because of the speed difference.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  10. To quote a famous man... by MWelchUK · · Score: 5, Insightful

    "When one door closes another door opens; but we so often look so long and so regretfully upon the closed door, that we do not see the ones which open for us."
    - Alexander Graham Bell

    It seems the post office are one of the few places that have found another open door rather than litigating to have the closed door forced open.

  11. Postcrossing by avij · · Score: 3, Informative

    This is probably rather insignificant in the grand scheme of things, but projects like Postcrossing wouldn't exist if people weren't able to send post cards via snail mail, so at least in this case Internet has increased snailmail usage. Check out that site if you're interested in sending postcards to random people all over the world. It's rather weird, but I'm told it's an interesting hobby.

    --

    Follow your Euro bills at EBT
  12. USPS Ranked Most Trusted by digitaldc · · Score: 3, Interesting

    Interesting to note that a survey was done recently of the most trusted Government branches/offices/operations and the USPS was ranked #1. This is in direct contrast to the Executive Branch of government.

    http://www.directmag.com/news/usps-022306/index.ht ml

    --
    He who knows best knows how little he knows. - Thomas Jefferson
    1. Re:USPS Ranked Most Trusted by ottffssent · · Score: 2, Interesting

      People trust people (groups, companies, whatever) that they like. It's hard not to like the USPS. The post office is fast, cheap, courteous, and otherwise well run. Its website is well managed and contains more than enough information to efficiently use their services. The biggest downside I can find is that it's so popular that the lines are frequently long at the branch offices. This is what carrier pickup is for.

  13. Email Tax? by TheRhino · · Score: 2, Funny

    Does this mean they'll be repealing the email tax I've been hearing about?

  14. USPS needs to become more shipper-friendly. by argent · · Score: 3, Interesting

    There's bunches of online vendors I do business with who I have to use paypal with (if they support it) because they will only ship to my billing address and won't ship to a PO box, and I have my mail sent to a PO box because I've had too much trouble with material sent to my street address going missing.

    I don't know what the underlying reasons that they only use Fedex or UPS are, I just now they're pretty damn pervasive, and I wish the USPS would make them unnecessary.

  15. Re:Silly by KarmaMB84 · · Score: 2, Insightful

    Inflation + fuel prices + Congress telling them they must put billions into escrow...

  16. Why eBay users all use USPS Priority Mail by SuperKendall · · Score: 2, Informative

    As mentioned, eBay sellers often use priority email.

    Why? Because the integration between eBay, PayPal, and the USPS is so seemless. With just a few clicks through a few screens a bidder has paid you, and you are printing out a pre-paid shipping label that you stick on a free box the USPS delivered to your door and that you can drop off in special priority mail drop containers that do not require standing in line.

    You can also pre-print other forms of shipping but Priority is generally a little faster (though there is no gaurantee) which means everyone is happier.

    I would say the masterstroke of gettting eBay shippers to primarily use USPS and on top of that use one of the more expensive shipping options means huge profit increases for the USPS. Now instead of sending letters which must generate very little profit they ship more packages with a better margin.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  17. Monopoly grant is a big subsidy by Kadin2048 · · Score: 3, Informative

    Well the monopoly they have over mail delivery is a pretty big non-cash subsidy, in my book.

    I'm not saying that the USPS isn't pretty good at what it does, and I use them all the time, but let's be honest: they have a market that's protected from competition by law. No private corporation is allowed to carry letters for anything less than (IIRC) twice the USPS rate or $3, whichever is lower.

    That they're self-supporting is good, but they'd really better be considering that nobody is allowed to touch their business area.

    --
    "Ladies and gentlemen, my killbot features Lotus Notes and a machine gun. It is the finest available."
  18. Wrong: USPS uses FedEx aircraft! by Kadin2048 · · Score: 3, Informative

    Er, no.

    You've got that backwards. The USPS doesn't own any planes, and they have a relatively small fleet of trucks for the volume of stuff that they deliver. It's the Postal Service that uses a lot of other people's trucks and planes, not the other way around.

    In particular, a lot of US Mail is shipped on FedEx aircraft. It used to be that a lot of mail was hauled on passenger airplanes (and the passenger airlines used to compete for these contracts, which is a story in itself) but they no longer allow packages on passenger flights for safety/security reasons, so they now put most air mail onto other freight aircraft. FedEx has one of the largest fleets of air-freight craft in the world, so it's natural that they actually do a lot of the transportation.

    See http://en.wikipedia.org/wiki/United_States_Postal_ Service#Airline_and_rail_division. All of the air and rail transportation of US Mail is handled under contract, and a fair bit of the over-the-road trucking is as well. It's not cost effective for the USPS to maintain their own fleet of aircraft, when they can just have private companies compete to provide that service to them as contractors.

    --
    "Ladies and gentlemen, my killbot features Lotus Notes and a machine gun. It is the finest available."