Dealing w/ Unsatisfied Customers?

MoOsEb0y wonders: "At the company I work at, we have set up a series of SLAs giving a list of things they expect our products to do, that we promise we will deliver. In my particular situation, I have a customer who claims that the product we delivered them was slow and unresponsive. However, when we tested it to try and determine what was wrong, we didn't find anything wrong with it. How do you deal with a customer who is bent on assuming that you are incompetent, and that he or she could never have unreasonable expectations?"

Comments

Re:Drop them

[Billly Gates]

80/20 rule in bussiness. You spend 80% of the time on %20 of the problems or in this case annoying customers. Sometimes its best to let a competitor waste his resources on.

I know that sounds very unAmerician in this customer is god concept if your American but its true.

Just becarefull that you dont keep knocking off customers here and there until you wont have anymore. I have seen customers threaten former pc shops where I work with violence or come in and dude you are going to be soooo sorry bla bla. Not worth your time and could threaten the morale of yoru workers dealing with such jerks. A customer is not god and it only makes sense to serve them if its profitable.