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Apple's Growing Pains
Tyler Too writes "Is Apple having an unusually large number of quality control problems since its switch to Intel? Ars Technica runs down the litany of problems MacBook and MacBook Pro users have experienced since their launch. From the article: 'Is Apple's quality control slipping through the cracks with this Intel transition? Given the volume of available evidence that has appeared in such a short timeframe, it's simply impossible to say that Apple isn't having problems.'"
I do not think it is as much as an issue that Apples Quality Dropped but just the fact their entire Macintosh Product Line is now Generation 1, systems. Normally Apple Spaces out their system releases and refresh their product line in 3 year cycles. This time they did major changes internally to their entire product line. Normally the rule of thumb is to wait for Gen 2 but with all their products Gen 1 there is little to choose from. The MacBook Pros seem to get some minor fixes.
If something is so important that you feel the need to post it on the internet... It probably isn't that important.
... then they knock you down. Dvorakitis is spreading IMHO - Ars will get a lot of page-hits (and hence ad revenue) from people wanting to read about this. Sure, Apple have had problems, but not as many as Dell, and I doubt Dell are any worse than any other random manufacturer.
:-)
Apple actually have it worse than most - to an extent they sell on style, and "shiny goodness". People are *more* vocal when something goes wrong with something they like, rather than some random notebook work gave them to use at the weekend... I'm actually surprised the vocal minority haven't been louder. Perhaps Apple ought to release the figures for their return/repair rates - I seem to recall someone saying they were well below industry norms - even *with* all this hullaballoo.
Can I also just say I bought an MBP pro, and it hasn't exhibited any of the problems mentioned in the article... because normally you never hear about it when it works fine - only when it's broken in some way. As a software developer, I knew all about that
Simon
Physicists get Hadrons!
It's Apple's supplier that's having the quality problem's. Their CM (Contract Manufacturer) is like all other companies in the EMS industry and suffering under the demand for price concessions and supply fullfilment. Like all OEM's Apple wants their product now, perfectly built and cheap, and like all OEMs doesn't realise they can only have 2 of the proverbial 3.
Working in the industry I can tell you that as the OEM demands you meet shipments, units that should stay behind for debug or rework tend to float out the door to meet revenue/demand numbers. Apple's resurgence in popularity probably has everyone in the supply line getting every possible unit out the door to meet demand.
*shrug*
Apple is the most closely scrutinized hardware company *ever*. If my MacBook appears to make an elusive noise beyond the hearing range of the average dog, it makes the cover of Time. If my Packard Bell shitbox releases its magic smoke and dies, it doesn't even get on Digg.
It's just the story of the month, and people will get bored of it eventually. The alternative conspiracy theory, of course, is that it could keep being fuelled by Microsoft's astroturf budget.
"Be nice, veer left, and never stop thinking" Iain Banks - Walking On Glass
The key here is to lower your expectations. (well, not you, but the public).
I've been a tech for years now, and for a while I was a ground-pounder (on-site service). No matter where I was, home, office, or elsewise - people ask "What's a good computer to buy?". Appearantly, when you do it for a living, people value your opinion. Even though the shop I worked for sold (relatively solid) computers, I always gave the same answer:
"Figure out what features you want, then pay the lowest price you can to get those features. Plan for the computer to have problems and don't expect any service from the retailer or the manufacturer for free."
That's it.
It saves you from paying too much or too little, and it saves you from the shock of "it's going to cost how much?!? What about the warranty?!?".
If your feature list is "I need to get onto the interweb tubes", then.. pretty much anything will work for you. If your wishlist is a Micro-UXGA TFT 1900x1200 screen and a Centrino setup, then look at those models. If your wishlist is "looks good on the coffee table and is powerful and easy to use", then there's nothing wrong with buying a Mac.
But, expect it to break, and expect to pay someone to fix it. Software, hardware, whatever. If it never has a problem, congratulations you won the lottery. They're all made from the same parts, folks*
~Wx
*the SOLE exception to this is computers with those magical letters on them - IBM. Granted, one: I haven't worked with post-Lenovo IBM, and two: IBM sells a lot less computers than dell and they cost a lot, but in my time of hands on groundpounder tech work, I never once saw an IBM thinkpad with a hardware problem. I'm sure they existed, but... those computers just wouldn't give up.
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