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Why Google's New Products Need Not Succeed

RJS writes "There have been some industry analysts lately who have called into question Google's real success, claiming that while Google's search remains a big winner, it has missed the mark when it comes to generating profitable, secondary products. BusinessWeek has just such an article ("So much fanfare, so few hits") but others argue that success relative to the size of Google's bread-and-butter (search) ultimately doesn't matter because it doesn't cost Google much extra to keep these secondary services — like Gmail — operational: the Google grid is on and growing regardless of what services are being run on top of it."

35 of 235 comments (clear)

  1. Economies of Scale,Buliding a Brand,Marginal Cost by Marc2k · · Score: 4, Insightful

    These are all basic principles of economics. Nothing for you to see here, move along.

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  2. Sure, they want to make money by solidtransient · · Score: 5, Insightful

    Gmail is by far my favorite web-based email client. Google Calendar has proven to be a very useful tool as well. I use Google Local at least once a week and on and on and on. Maybe Google knows they make enough money on search and that they just want to release good, useful, user-friendly products that are miles better than the competition, even if they aren't profitable. Yahoo's gazillion ads on their email service is one reason I don't use it anymore.

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    1. Re:Sure, they want to make money by iced_773 · · Score: 5, Informative

      Gmail offers POP3 for free while Yahoo makes you subscribe to Yahoo Plus.

      Also, Google Sketchup is pretty neat...

    2. Re:Sure, they want to make money by lowid+(24)+_________ · · Score: 5, Insightful

      Maybe Google knows they make enough money on search and that they just want to release good, useful, user-friendly products that are miles better than the competition, even if they aren't profitable.

      I think that the point of them doing this is that it adds value to their brand. Maybe they aren't turning a profit with some of their niche services, but those services are driving users to the rest of google's more profitable offerings. Have you used the google text messaging service? It's incredibly useful, and probably not directly profitable for google. Often when i'm driving around and realize i need to go somewhere (for example a hardware store) i can just text google, and seconds later receive a text with addresses and phone numbers of nearby hardware stores. They haven't made any money directly off me with this service, but since I enjoy and use the service so much I'd say I'm more likely to look out for other google offerings and use other google products in the future.

      It's kind of like advertising - they're just building their brand and driving more and more users to their products. Even if their new products don't "succeed," per se, as long as they're pretty neat it will help them in the long run.

    3. Re:Sure, they want to make money by Om · · Score: 4, Funny


      Maybe Google knows they make enough money on search and that they just want to release good, useful, user-friendly products that are miles better than the competition, even if they aren't profitable.


      *slaps your face*

      SNAP OUT OF IT! Don't you understand!? They're here to kill us all! ALL OF US!

      ++Om
  3. Funny thing by WindBourne · · Score: 5, Insightful

    it took google's search engine 3-5 years to overcome inertia in a relatively new arena (web search). Now, it is competing against much longer established business (e-mail has been around for multiple decades). It will not be overnight that Google services will grow, but they will grow.

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    1. Re:Funny thing by Billosaur · · Score: 3, Insightful

      And that's generally true of any product that attempts to enter an already established market. You make an initial splash but then it takes a while to build a base beyond the initial rush. Word of mouth eventually takes over and assuming a product is useful or even desireable, eventually its acceptance rate increases (look at Firefox's steady growth).

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      GetOuttaMySpace - The Anti-Social Network
    2. Re:Funny thing by WindBourne · · Score: 4, Interesting

      The difference being that Firefox had to build a new brand. Yes, the internals are mozilla, but mozilla pretty much killed its name 5-8 years earlier. Firefox is working on creating a brand name in a very saturated market.

      Nice thing for Google, is that although they are the new player on the block (vs. yahoo, aol, MS, etc), they have a superior reputation to all the other players. They just have to capitalize on that (i.e. no crap products that take their name down).

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      I prefer the "u" in honour as it seems to be missing these days.
    3. Re:Funny thing by Billosaur · · Score: 5, Insightful
      Nice thing for Google, is that although they are the new player on the block (vs. yahoo, aol, MS, etc), they have a superior reputation to all the other players. They just have to capitalize on that (i.e. no crap products that take their name down).

      The thing that bothers me about Google is: is it too much of a good thing? Put aside quality for a moment; is it possible Google's continuing expansion will spread it too thin? Mind you, Amazon has been expanding for what seems like eons now, but their main site is starting to get cluttered and I think they've been overstepping their reach with some of the areas they've gotten into (Groceries?). I'd be afraid of Google diluting itself too much in an attempt to become universally ubiquitous.

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      GetOuttaMySpace - The Anti-Social Network
    4. Re:Funny thing by zenslug · · Score: 3, Insightful
      is it possible Google's continuing expansion will spread it too thin?
      I think it al depends on how Google organizes itself. If it tries to become a borg, then it will suffer from its size like all of the rest of them. But if Google can operate internally as a distributed collection of startups, all leveraging the great infrastructure they've built and minds they've collected, then I think they stand a much better chance of benefitting from economies of scale and not being dragged down by bloat.
    5. Re:Funny thing by WindBourne · · Score: 4, Interesting

      That will depend on management. They are hiring good geeks (actually great geeks) that are tech savy(able to invent and do things) rather than busines savy (read political a**kissers who learn how to take credit and spread the blame). The real question is, have they been hiring the right middle management. These are the guys who can break the company (even though they rarely make the company). Yahoo screwed up long ago, by hiring business ppl who let their tech edge go (hiring business savy geeks rather than tech savy). MS, same way (their monopoly kept them alive). Amazon is whole nother creature. I have not stayed up on them and I have no friends working there, so I really can not comment on them. But from where I sit, they seem to be doing ok. Of course, they probably should do some updating on their website and consider taking on e-bay. Perhaps work with google to accomplish such?

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      I prefer the "u" in honour as it seems to be missing these days.
    6. Re:Funny thing by cyngus · · Score: 3, Insightful

      I think that you've hit on something that makes Google unique, in that they are like a giant collection of startups. Google is organized into a variety of teams that operate in relative autonomy to the whole. They do stay in touch with the "mothership" and cooperate where it makes sense and will enhance their products, but most of their products are relatively standalone, or at least start that way. A lot of web companies (Yahoo) try to tightly integrate all their services from the get-go, if a service can't be made to drive more traffic to the rest of the portal, its a no-go. Google's products tend to start out as islands and gradually be drawn into the Google network (notice the increasing integration of Gmail with other services). I think the benefit here is then the links with the rest of the product portfolio grow organically where it makes sense rather than where people guess it will make sense or the marketing people think it'll work to drive cross traffic.

      I also think that, while unstated, one of Google's philosophies with hiring is to just get a bunch of smart people together in a room, give them resources, and say, "Make whatever you want, because probably other people want it too." This requires one thing primarily, an ability to find just the right people who will use this environment and not exploit it. The key to continuing Google success is being able to find the right people.

  4. MalaMata.com to upgrade Google (Near Topic) by maxpow · · Score: 3, Interesting

    MalaMata.com is a cool DHTML application that really upgrades the use of Google IMHO.

  5. Googles real strategy by Anonymous Coward · · Score: 4, Insightful

    These analysts miss the point. The big win for Google is to replace Micro$oft as the default platform. As Google tools, google desktop and of course Google search as the homepage become the default start point for users, the operating system becomes less relevant.

    Put another way, once people are Google-centric, they can use a Mac or a "GooglePC" or anything else. Linux anyone?

  6. Dot-Com Mentality by ehaggis · · Score: 3, Insightful

    If Google can't find secondary sources of income and continues to ride on excitement and enthusiasm they will fall prey to the dot-com business model. Eventually someone will build a better mouse-trap (search engine).

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    One ring to bind them - should probably have more fiber and less rings in their diet.
  7. Re:So wait. by Whiney+Mac+Fanboy · · Score: 3, Insightful

    When Google starts charging for all this free crap, and trust me they will,

    Sorry, I'd rather trust Google's established business model of targetted ads than some dvorak like tro^h^h^hpundit on /.

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  8. Re:So wait. by slindseyusa · · Score: 4, Interesting

    They won't charge. They don't need to. You use it, they get to show you ads (their main revenue stream) AND use your data later with advanced data mining techniques so they can sell aggregate data on users. The more users the better.

  9. Re:Hmmm... maybe? by theStorminMormon · · Score: 4, Interesting

    I think you're crazy if you think Yahoo! Mail is better than Gmail. I have two accounts for each. My first web-based email account was Yahoo!, so I've been with them for a very long time.

    The reasons I like GMail so much better are:

    1. I got on board early (admittedly not a design feature) so I got the names I wanted
    2. Better GUI - simpler, more powerful
    3. Integration with awesome products that involve sharing I love being able to share Google Calenders with my wife. We each have a personal calender and we share a calender for stuff we do together - and it all shows up (color-coded) on one display. It's brilliant. We use Google Spreadsheet for simple budget tracking as well.

    Yahoo is #1 because of the head-start, that's it.

    -stormin

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    The Southern Baptist Convention has creationism. On Slashdot, we have porn.
  10. Bombshell by quokkapox · · Score: 3, Interesting

    Google has an ace in the hole: the reverse of the Net Neutrality extortion scheme. First they get everybody to use all their free services, Google account, calendar, mail, search history, desktop search, etc. And then Google says to the big ISPs, hey, your customers want to jack in to our distributed computing network? Better pay up! $x.xx per user per month. Guaranteed revenue from the big telcos/cable companies, the ISPs have to run the billing and collection operations while Google just rakes in the bucks.

    ...but that would be sort of evil.

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  11. Money, bah! by Dystopian+Rebel · · Score: 4, Insightful

    That's right: Bah! Following the example of my heroes W Buffett and W Gates III, I hereby announce that I'm giving all my savings to the Bill And Melinda Gates Foundation. I don't want any dynasty founded on my $763.84.

    Google is building highly usable applications that are not OS-dependent. THAT is what is scaring the traditional software makers. The browser is the interpreter. Firefox is Google's wedge and everything they do is helping to change the way people use computers.

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  12. They're already evil. by krell · · Score: 3, Interesting

    "but that would be sort of evil."

    They're already evil. Why else would they be retaining personally-identifiable search information? So far, they've refused to divulge it. But a change in company policy or a court-order could change that. (It's like the library information controversy in the PATRIOT Act arguments: once you've returned the books, why should the library retain any sort of record of your past book checkouts AT ALL????)

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  13. Yet they've caused innovation by JGuru42 · · Score: 5, Interesting

    Google might not be making large sums of money off of their other products that have been created but it's hard to deny that they haven't caused a major change in how other online companies do their business.



    After using Hotmail for all those years and then switching over to GMail as my primary e-mail I was stunned by how many things Gmail did that made it easier to work with. Now my junk e-mail account was still at Hotmail and when they asked me to be part of the beta testing for Windows Live Mail I figured it's only the junk e-mail account so I gave it a shot.



    Windows Live Mail seems like someone tried to take Outlook and GMail and just mash the two of them together. However, Microsoft has still dropped the ball in making it easy to work with. For anyone who is part of the beta just try and delete multiple mails at the same time. Due to my long time of using computers I have no problem but most regular users are going to have trouble.



    Even before Microsoft went for the complete overhaul they upped their maximum storage capacity in order to compete with GMail. So while it may not be a giant winner for Google money-wise, they've been a great boon to the end users who have finally started to see things get shaken up



    Just like the article mentions I'll leave this innovative and beautiful Google web program with just a name, as if you've used it it's not likely you've forgotten it: Google Maps.

  14. critical mass, similar to M$ approach by 192939495969798999 · · Score: 4, Insightful

    Actually, their approach isnt that much different from Microsoft's, at least from an abstract view. They are slowly accumulating more and more useful products, and over time this will bring them to a critical mass. Once they surpass this, then more and more of their "other tools" will be the tools of choice in their specific areas, and then Google will be a monster in the marketplace. The trick will be to not then turn around and be "evil" (i.e. charge for services that were once free because you can, etc).

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  15. Exactly! by krell · · Score: 3, Insightful

    "Windows Live Mail seems like someone tried to take Outlook and GMail and just mash the two of them together. However, Microsoft has still dropped the ball in making it easy to work with. For anyone who is part of the beta just try and delete multiple mails at the same time"

    Exactly! I stopped beta-testing it because they made it so difficult to delete the spams. In the regular hotmail, you can tag-check the spams in your inbox quickly and then delete the tagged ones. In "Live", you have to right-click all of them and then left-click the "Delete" button which is too close to the "Print" button so you end up accidentally printing spams instead of deleting them. Of course, if Microsoft/Hotmail were to ever bother to put a spam filter in place, this would be much less of a problem.

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    Where were you when the voynix came?
    1. Re:Exactly! by idugcoal · · Score: 3, Insightful

      actually, i was surprised how EASY this was. you can shift-click and/or ctrl-click messages and select them the same way you can in windows explorer. it's kind of counter-intuitive to do that in a browser, but it actually works. highlight, then delete.

      not to say that i like windows mail beta. it's god-awful. i use gmail.

  16. yahoo... yeah back in the 90's by BillGod · · Score: 3, Interesting

    I used yahoo search and email YEARS ago. One day they up and changed format. Stuff scattered all over the place searches returned were by those who paid more.. and OMFG the adds. Hotbot became my next choice and then the company we all know and love GOOGLE. Yahoo is still the #1 site not because of content or ease of use. Its simply because people hate change. No one wants to change their email address from @yahoo to @gmail because its a hassle. It has nothing to do with yahoo being better. only stupid people. My mom knows she types in yahoo then clicks on the email button to get her mail. Trying to even get her to navigate to gmail would be next to impossible. to her yahoo is better because she knows how to do it.

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  17. Re:Hmmm... maybe? by Graymalkin · · Score: 3, Insightful

    Yahoo! couldn't be popular because it is the default homepage of millions of SBC/AT&T customers who don't know any better? Nah that's silly. Yahoo! has some nice services and some are indeed better than Google's offerings but for the most part people simply stick with their ISP's default homepage.

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  18. Re:Economies of Scale,Buliding a Brand,Marginal Co by Otter · · Score: 3, Insightful
    Well, it depends what you mean by "matters". Does it hurt Google to keep churning out one unprofitable GWhatever-beta after another? Not really, as long as they have their choice of new hires and are paying them with overpriced stock.

    But if you own that overpriced stock on the premise that Google is going to keep generating new businesses to complement the only thing they have that makes them money -- then it matters whether GWhatever turns a profit or not.

  19. Re:GMAIL doesnt cost a lot? Explain that one! by shadowdodger · · Score: 3, Insightful

    Not as many as they'd like to I think, but then again, they can also advertise that space as being there as long as no one is using it. They may or may not do that, but if you've got enough space for 100k people to use 2gb+ and only 5k or them use that, and the rest use 100mb then you know that you can really offer 2gb+ to 20x more people. It's an airline strategy. They almost always over bok becuase they know that not everone will show up for thier flight. Trust me, google knows what percetage of people will actually use all 2gb.

  20. Um. Yes they do need to succeed. by washirv · · Score: 4, Insightful

    Whoever wrote this silly blogpost clearly hasn't considered the real reason Google needs their products to succeed. Google's bread and butter is their search product. But here's the problem: search growth is slowing. The only way for Google to keep growing their business at the breakneck speed that they and Wall St have become accustomed to is to find new places besides search pages that they can stick their ads on. Right now Google gets to do that using their Adsense program. Thousands of websites around the world are making Google tons of money. But the margins there will keep slipping as more competitors (Yahoo, MSN etc) come on in and offer to share higher percentages of their revenue with 3rd party publishers. This leaves Google with having to own their own "content" pages where they can stick their ads and book 100% of revenues from them. Unless their other products succeed, Google will truly become a one trick pony as far as their revenues are concerned. No responsible business can afford to become a one trick pony. That way lies death.

  21. Re:I hate GMAIL by navarroj · · Score: 3, Informative

    Yes, you don't understand it.

    Archive everything to keep your Inbox clear. Then search for old messages when you need them, by labels, by people, or by keywords. You don't have to see a "cluttered view" of your mail.

  22. Multiple Accounts are allowed..... by cmdrbuzz · · Score: 3, Interesting
    So you admit to breaking the agreement with Google?
    You're only allowed one account.

    Having just checked both the GMail Terms of Use and the Program Policy, the only information I can find relating to multiple accounts is:
    "Prohibited Actions: Create multiple user accounts in connection with any violation of the Agreement or create user accounts by automated means or under false or fraudulent pretenses...."
    which is under the Program Policy.

    Where are you getting your information regarding only one account being allowed?

  23. Re:Economies of Scale,Buliding a Brand,Marginal Co by Xichekolas · · Score: 5, Insightful

    I think the GP's point is that all these secondary 'misses' are just another way to keep the google brand (and google search and adwords) front in center in Internet culture. One could argue that Coke wastes tons of money developing advertisements and promotions, but they have a very strong brandname and they got it because they continually push it. As soon as Google stops releasing a new beta for everyone to go gaga over once a month, they will no longer hold the spotlight, and people will take them for granted. As long as google uses new products to generate buzz, they will keep generating revenue for their ads.

    An analogy would be how Nintendo used to operate... I'm sure they didn't make a ton of money on each game title, but having a good collection of games was critical to get people to buy the console in the first place. This analogy isn't too great though, because nowdays the consoles most likely sell at a loss and the bread and butter are the games and accessories.

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  24. Re:Hmmm... maybe? by theStorminMormon · · Score: 4, Funny

    So you admit to breaking the agreement with Google?

    Yes, I did it, alright! I admit it! I did everything.

    But why!? Why would you do that to Google, Stormin?

    It was for the money. Money I needed. Money I could only get with 2 Gmail accounts.

    Well do you think it was worth it now, Stormin? Now that we've got you red-handed? We're taking you downtown after this. It's the big house for you, Stormin. You threw your life away!

    You don't know nothin copper! Was it worth it? Damn straight it was worth it! I did what I did to survive. Out on the street it's have 2 GMail accounts or die. I ain't sorry about what I done. I lived my life like a man, a man with with TWO GMAIL ACCOUNTS. Even if it's all over now, you can't take that away from me!

    Sorry? The only thing I'm sorry about is getting caught. If only I'd kept my mouth shut on the stupid Slashdot forums, I'd have made it. I nearly did make it. You just got lucky, copper, and I didn't. You and I, we ain't so different.

    Watch your mouth, Stormin, you want to run into an accident on the way to the station? Is that what you want?

    We're through here. Just take me in already. Let's get this over with.

    -stormin

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    The Southern Baptist Convention has creationism. On Slashdot, we have porn.
  25. It's called R&D, folks by winomonkey · · Score: 3, Insightful

    People will rail against the "spreading thin" of Google as they offer a wider variety of services. Dozens of failed or mediocre offerings, oh my. If we look at certain other fields where the drive is to innovate and create a new and powerful product we find similar, if not significantly worse, failure rates. The medical and pharmaceutical industries are full of failures and high R&D costs. However, when they get their one single success it provides a level of value that will support them to their next great hit.

    Google is doing the right thing in two ways here - they are allowing their developers to think and work on their own pet projects, which will ensure retention of some of the best and brightest, and they are understanding that for every brilliant idea there will be a string of failures. If they spend one billion on R&D (made that number up for the sake of argument), drop 999 products that aren't winners and get one single product that becomes a 6-billion-a-year success, they will have done the best thing for their investors, for their developers, and for their own continued growth.