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The Internet Not for Old People
Alien54 writes to tell us the Daily Mail is reporting that if you want an internet connection and you are over 70 you may be in for a surprise. From the article: "After walking the Great Wall of China and making plans for a trip to Russia, Shirley Greening-Jackson thought signing up for a new internet service would be a doddle. But the young man behind the counter had other ideas. He said she was barred - because she was too old."
Appearently they'd sold service to a few people who didn't need it who also happened to be 1) old and 2) unable or unwilling to read and/or understand the fine print.
The solution is to
1) make the fine print bigger, say, newsprint-size.
2) make the fine print easier to understand, say, newspaper-reading-level.
3) go over the fine print with every customer to make sure they understand it.
After all, if companies can find a way to sell a 70-year-old a reverse morgtage without getting complaints, surely they can figure out a way to sell internet services.
Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
This is really about the ISP wanting to be able to enforce its contract. If the terms were fair, it wouldn't be an issue. The terms probably aren't fair, so the ISP is worried that she'll cancel the service and claim ignorance of the contract's disclaimer of sevice warranty, authorization to throttle bandwidth, permission to share private information, multi-year commitment, punitive cancellation charge, multiple hidden monthly fees, restrictions on ports and services, and advance agreement to any additional unfair terms the ISP's evil lawyers can dream up.
Young people are probably even more casual than old people about signing such agreements, because young people haven't been burned by them yet, but the ISP doesn't care whether the customer actually agrees to the terms. The ISP cares only about being able to enforce the terms. If a customer was able to read and understand the terms, the terms will probably be enforced against her. The ISP has more trouble proving agreement to the terms by a senior citizen.
My grandmother is 88 years old and is an active and intelligent Internet user. She bought her first computer at the age of 77 and has upgraded it twice since then. She walks into the computer store and the salespeople try to steer her toward little useless beginner machines, until she straigtens them out and tells them the specs she needs.
She uses scanners and digital cameras, and does almost everything a normal Internet user does. Email is still the best way to reach her.
For people who pride themselves for being on the cutting edge, a lot of your opinions on this issue are retrograde to say the least. Welcome to the 1960s, everyone.
"Stop throwing the Constitution in my face! It's just a goddamned piece of paper!" -- George W. Bush
The women in the story is presented as savvy, experienced etc. yet she receives horrible service, and she doesn't know what to do other than complain to the media?
Of course not, she wouldn't waste another second in that store full of idiots, she would find another ISP pronto.
Story smacks of BS to me.
sigs are for losers (except to point out that sigs are for losers)
I do telemarketing at a well known and legitimate call center agency. My department signs people up for one of any number of services, and generally speaking the individuals in question who actually do sign up for the service are quite old. However, they're also the least likely to get screwed because they have a) the time and inclination to cancel or raise hell b) the incentive of a more limited budget.
It's likely that the company in question is making some questionable upsells with their service, or doing something rather nasty in the terms and conditions. It's probably more along the lines of avoiding a lawsuit than being genuinely concerned about the elderly.