Slashdot Mirror
How to Encourage Use of OSS?
Marc Light asks: "I repair computers as a side line cause I want to keep up on what's going on in the world of computer technicians. When someone comes to me with a problem, if I have to reinstall I first try to convince them to install Ubuntu. For now I only have 25% of success, mostly because they usually use an app. or some hardware that would complicate their experience too much. When I install Windows, I also install Firefox, OpenOffice, VLC, Winamp (not open source but if they eventually switch to Linux, XMMS won't scare them), and CDex to drive them off Windows Media Player and DRM. I then take 15 to 30 minutes free of charge to explain to them the basics of their new software. For my part, I mostly got positive response. I'd say 80% of it is positive feedback. My questions to Slashdot readers: Do you think that computer technicians can make a difference in the adoption of OSS? And if they're for OSS, should they try to put some pressure on their users/clients?"
A great way to just show someone what an Opensource OS is like is to burn them a LiveCD
It's entirely situational.
Yes--If they have older hardware and a Win9x system that's no longer supported.
I do 2 or 3 conversions like this a month. Usually it's a 300-450 Mhz box with 64 meg of ram or so. It ran 9x well enough, but it would be godawful running most of the 'Desktop Environment' based distros available today. I have a customized Debian package list with a set of light weight packages and WM. Total install space, with apps, is just under 300 megs. I've successfully installed it on everything from a Cyrix 133/32 meg to a P-II 450/64 meg. Every person I've done that for has been thrilled. They can do everything they were able to before (email, surf, word process, etc.) and not have to have the machine bogged down by anti-virus, anti-spyware, and application-based firewalls running all the time. And to top it off, the OS is updatable and supported.
No--If they're using AOL/some other proprietary connection software.
It's a god damn shame that after all this time, that AOL still hasn't come up with a software package for Linux, considering that their entire backend is *nix based. The 'AOL dialers' available for Linux are just that - dialers, and those used to using AOL aren't getting the same experience that they want. Some ISP dialers (i.e. Earthlink) are nothing more than just a standard DUN connection with some unnecessary eyecandy and other overhead... those can usually be set up pretty easily.
FYI - winmodems are the tools of the devil. ISA sound cards and and serial mice are nothing compared to those damned things.
Maybe--If they're on a highspeed line and have no idea about security measures with Microsoft Windows.
This is a pretty typical case. I've wow'd enough clients with the likes of Knoppix and they've been interested enough to at least dual-boot. More often than not, they tend to stick with the Linux side of the machine because the machine runs so much faster. Unless they're heavy gamers, they pretty rarely boot back into Microsoft Windows.
The key is no-pressure. It's their machine, and they shouldn't be forced into using something they're not comfortable with. I'm not a salesman, and I don't intend to be. I run Linux on a couple of laptops (P-II 233 Mhz/128 meg and a P-III 700/384 meg), and I carry whichever one most closely matches the client's machine, and let them play with it while I'm working on theirs to showcase its usability. They're always aghast when I tell them that all the software is _free_, and then show them the 15,000+ listings available in the repositories. Dual-booting is a damn nice option and allows people to try it out to their hearts' content and not have to commit to anything.
...Rob
The American Dream isn't an SUV and a house in the suburbs; it's Don't Tread On Me.
I don't look at it as trying to convert them I look at it as making them legal. I refuse to install pirated applications. Most of the time when I re build for a home customer they have duplicated install cd's from a friend, child and so fourth. They dont have an MS office license or a photoshop license.
I tell them that I wont help them break the law and then tell them I have free alternatives they can try legally if it doesnt work I will be more than happy to assist them in purchasing and installing the software they want legaly. Normally with the cost of MS office everyone is willing to give it a try.
My load is
Open Office
Firefox
Seamonkey
Picasa2
paint.net
foxit reader
pdfcreator
iTunes
Quicktime
I know its not all OSS but it the load I find gives the most people what they want. Very rarely do I get called back to install MS office, and I have never come back to find an illegal copy of MS office after I load the OSS alternatives.
Seriously. Well, whenever one of my customers has a computer they need data "wiped" from, because, say, they're going to pass it down to an employee or something, I will wipe the drive then install Ubuntu. Since I don't usually have the Windows license key (and they don't either) for that system, I just tell them "I threw a version of Linux on there. It's free, it has everything you need, but if you want to install Windows you can." I don't charge them for the install, just the wipe. That way, they'll probably at least be curious and might boot the computer up, and from then it's their choice.
Let the software speak for itself. You don't have to push it.
It is pitch black. You are likely to be eaten by a grue.
We had a customer (a legal office) running a W98/W2000 site across a few hundred machines.
We then went thru all the options with regards to running software.
Without getting on my FOSS high-horse I explained the following
* The cost of MS Office over 200 machines was $x and the cost of OpenOffice was $0
* The fact that for the money you would get (alledgedly) better product support with the MS product, but there was a lot of info on the net re: OO/Firefox etc
* The fact that they could go get a royalty free DVD of clipart and fonts from next door for $20 and the lack of clipart with OO wouldn't be an issue.
* The advantages/disadvantages of differing email clients
* The cost of an exchange server over the cost of a simple mail server on a linux box
As the machines we were providing all came with XP I decided not to go down the linux path, although it was raised by the customer and we did discuss it.
In the end, the customer is now running XP w/ Firefox/Thunderbird/OO and using apps like CDex and is quite happy.
They were not convinced around and OSS or free virus scanning though, and we ended up having to install TrendMicro at their request. (Also there was an aborted attempt to run WordPerfect Mail 10, but it was a huge piece of ass and Thunderbird was rolled out site wide)
All done without either zealotry or what I would consider over-advocacy.
Sometimes the goods speak for themselves, there are some solid apps out there now that don't requre a lot of effort to promote.
Just be calm, rational, listen to the persons concerns, explain your position and you'll be suprised what comes from that.
No-one will listen to you if you go down the zealot route....it smacks of desperation .
(and as someone above said, sadly most people DONT care about DRM, using that as your sole point is futile)
Burma?