Slashdot Mirror
How to Encourage Use of OSS?
Marc Light asks: "I repair computers as a side line cause I want to keep up on what's going on in the world of computer technicians. When someone comes to me with a problem, if I have to reinstall I first try to convince them to install Ubuntu. For now I only have 25% of success, mostly because they usually use an app. or some hardware that would complicate their experience too much. When I install Windows, I also install Firefox, OpenOffice, VLC, Winamp (not open source but if they eventually switch to Linux, XMMS won't scare them), and CDex to drive them off Windows Media Player and DRM. I then take 15 to 30 minutes free of charge to explain to them the basics of their new software. For my part, I mostly got positive response. I'd say 80% of it is positive feedback. My questions to Slashdot readers: Do you think that computer technicians can make a difference in the adoption of OSS? And if they're for OSS, should they try to put some pressure on their users/clients?"
I really don't like the idea of trying to convert people.
The beautiful thing about OSS is that it's free. And you're not forced to use it (like Dell forces people to use Windows). Let's keep it that way.
Please only install this software on their machines if they give you permission. If their computer stops working soon after or they experience problems that they don't understand (file associations), they may just quietly blame it on those applications and tell that to all their friends and relatives.
My work here is dung.
I'm all for converting as many people as possible, and I think there are some areas where you can make a real difference, like Firefox, because it will do what they want it to and they don't have to think about anything new or different. I've not even been able to get my girlfriend to agree to only have linux PCs in the house. She thinks she only know windows and that's all she wants. It's the same with my mum. I've shown them new things, triend to encourage... all for nought.
Some people just don't want to change - and they are the vast majority of people... These are also the same people who complain the second something doesn't work on linux and yet put up with endless crashes with windows (because windows never causes problems). I'm amazed that you have a 25% rate. Maybe you should be posting to use about how you have such a good level?
*''I can't believe it's not a hyperlink.''
You should suggest it, but don't try to convince them unless they ask for more information. Put together a sheet comparing the two operating systems and give them a live CD, but I would leave it at that. Besides, if they come back afterwards and say, I like this live CD, can you put it on the drive, you get more cashish.
Technicians can play a role in getting the word out on FOSS and you seem to be doing a good job with FF and OO. Just remember that you don't know how they use their computer and perhaps Linux just is not right for that user.
tinfoilmedia
If your installing all this other software for them, install something that is OSS and would do the same as VMWare and an image of Linux. Set it up so they can delete it VERY easy, doesn't take up TO much space and takes a simple double click to get a taste of this mystical creature.
Long ago I helped a guy rationalise his laptop; upgraded DOS, and Wordperfect (shows how long ago this was...). Then weeks later I get a call "I can't save my file! You've messed up my computer! It worked before!!! etc...". Turns out he was trying to use an illegal filename. So a problem he created that had nothing to do with what I had done, had become my problem. And this continued for months. It only takes a few people like that to sour you on the whole idea, and you revert to "Reformat and reinstall; call MS if it doesn't work". Beware those who nod and agree when you make suggestions, often they have no idea what is going on and will come back to you time and time again to ask the same question and drive you insane. Unless you're either a BOFH or Mahatma Gandhi, don't be a suggester.
If you really want to champion this movement, you have to recognize the problem before you can start to offer people solutions. You mention installing OSS apps that you seem to enjoy on everyone's machine.
While you may feel that this is doing them a world of good, what problem did you solve? Did they complain to you that they were sick of DRM? Did they complaining that they wish they hadn't bought MS Office and long for a free suite of editing and publishing tools? Was IE failing to fill its role in their lives?
For the average person, there are few problems with their computer experiences. If they have issues with security online or troubles coming up with the cash for MS Office, then you have definite problems that need solutions. And OSS is there for them, that's when it's your duty to step in and offer your services and free 15-30 minutes of time to explain how this new software works. Nobody wants to climb extra learning curves and, let's face it, commercial software products are usually years ahead of their OSS competitors.
A lot of open source applications are developed to satisfy a very specific problem. That is, they don't have a breadth of system requirements, just very very specific ones. They may come out fulfilling these few requirements far and above their competitors but they often lack the bells and whistles. For instance, I love CDex because it's simple and slimmed down with no DRM. Does this mean that my sister should also want to use it? No. She doesn't care or know what DRM is and my explanations bore her. Instead, she wants quick instant American gratification at the click of a button. iTunes gives this to her, CDex is ugly and foreign with no online tutorials or music store built into it.
So before you ask me how to encourage the use of OSS, you first need to tell me the problem that OSS needs to solve. I'm guessing for a lot of these people, there isn't one. Unfortunately, OSS is simply not for everyone.
If someone comes to you in distress with a problem, simply say, "you know, I use this app that
My work here is dung.
having the ability to boot linux or windows can be a plus. You can explain to them that should their windows system again get corrupted for any number of reasons, least of which is not online garbage, they can still use linux.
I once created a triple booting system with windows98, windowx XP and Knoppix. I had to disallow either windows partition from seeing each others but had a common partition for anything that any of teh systems needed to access like user files. Of course Knoppix had full acces to the whole system as that didn't cause potential conflicts. I didn't create this system for myself but for a friend who had been running Window ME and letting all his friends and kids access the internet. It took over 15 minutes for it to boot, had over 600 items of spyware on it, and a few viruses. In trying to fix it I watched it deteriorate to the point of non-functional.
Choice is a wonderful thing, but removing windows altogether can be a plus to, as it forces the user to get use to linux.
Personally I prefer Linux, Ubuntu as of current, for general computing and even programming with python.
My use of windows at home has been reduce a great deal and only use it when I need to use an application only available in windows.
But I'm finding more that is not available in a windows environment. Linuxcnc machine controller, even just for simulation, uses the real time kernel and is not available on windows.
OS I look to for the no to distant future include AROS, DragonFlyBSD and look over at the HURD and Minix3. Something has to give!!! As even Linux is not as user empowering as computing should be. And Windows is probably becomming the worst in terms of user empowering (The shell is a good indicator)
Of course, there is nothing wrong with a waiter recommending something either. In fact, they usually do in a subtle way via "Tonight's special is . . ."
"Fix" is such an ambiguous word sometimes when it comes to computers, isn't it? It isn't like a flat tire because often I hear "Can you fix my computer and make that never happen again?" or something to that effect. If they are sincere about that last part, can you really put Windows back on their computer? I usually reply with "I can't guarantee you something like that won't happen again, but I can offer you something that will come as close as possible to that. I want you to understand that going this path is a bit different from what you are used to, but it shouldn't take long to feel right at home."
If they are interested, I explain further. It is with a tag line like this that you find out how serious they are about "make it never happen again" because as soon as they learn their favorite piece of software probably won't work (it might with Wine, but no guarantee), you find out what is really important.
I would argue that as a technician, your job is not only to "fix" the problem, but to offer them a solution. Reinstalling Windows is a fix. Installing Linux is a solution. Not all solutions in the world offer one to one options. Sometimes, some things must be given up to truly solve a problem.
It's entirely situational.
Yes--If they have older hardware and a Win9x system that's no longer supported.
I do 2 or 3 conversions like this a month. Usually it's a 300-450 Mhz box with 64 meg of ram or so. It ran 9x well enough, but it would be godawful running most of the 'Desktop Environment' based distros available today. I have a customized Debian package list with a set of light weight packages and WM. Total install space, with apps, is just under 300 megs. I've successfully installed it on everything from a Cyrix 133/32 meg to a P-II 450/64 meg. Every person I've done that for has been thrilled. They can do everything they were able to before (email, surf, word process, etc.) and not have to have the machine bogged down by anti-virus, anti-spyware, and application-based firewalls running all the time. And to top it off, the OS is updatable and supported.
No--If they're using AOL/some other proprietary connection software.
It's a god damn shame that after all this time, that AOL still hasn't come up with a software package for Linux, considering that their entire backend is *nix based. The 'AOL dialers' available for Linux are just that - dialers, and those used to using AOL aren't getting the same experience that they want. Some ISP dialers (i.e. Earthlink) are nothing more than just a standard DUN connection with some unnecessary eyecandy and other overhead... those can usually be set up pretty easily.
FYI - winmodems are the tools of the devil. ISA sound cards and and serial mice are nothing compared to those damned things.
Maybe--If they're on a highspeed line and have no idea about security measures with Microsoft Windows.
This is a pretty typical case. I've wow'd enough clients with the likes of Knoppix and they've been interested enough to at least dual-boot. More often than not, they tend to stick with the Linux side of the machine because the machine runs so much faster. Unless they're heavy gamers, they pretty rarely boot back into Microsoft Windows.
The key is no-pressure. It's their machine, and they shouldn't be forced into using something they're not comfortable with. I'm not a salesman, and I don't intend to be. I run Linux on a couple of laptops (P-II 233 Mhz/128 meg and a P-III 700/384 meg), and I carry whichever one most closely matches the client's machine, and let them play with it while I'm working on theirs to showcase its usability. They're always aghast when I tell them that all the software is _free_, and then show them the 15,000+ listings available in the repositories. Dual-booting is a damn nice option and allows people to try it out to their hearts' content and not have to commit to anything.
...Rob
The American Dream isn't an SUV and a house in the suburbs; it's Don't Tread On Me.
Would you like your waiter to try and convince you to change your order because they don't think it's right to eat lamb?
I would expect my waiter to turn me off of the spinach if there was an e-coli outbreak going around. I long ago told my own mother to never ask me another tech support question again if she continued using Windows. I just don't have the time or patience to deal with all the problems inherent to using shit software anymore. She bought a Mac. I still don't answer any tech support questions, because she doesn't have any problems anymore.
If you bring your car to the shop, do you tell them how to fix it? If the shop says it's really time to get a new car, do you tell them "that's not your job, just fix my car?" That would be your perogative; in the same way it's your perogative to smoke, live on potato chips and beer, and sit on your fat lazy ass all day long. But no would would call that healthy living; and you should not throw stones at people who would try to help you out of that situation.
If someone repeatedly insists on going against your recommendations as a professional computer technician, you should stop enabling them, unless you enjoy the sick symbiotic relationship of profitting from someone else's self inflicted misery.
Would you like your waiter to try and convince you to change your order because they don't think it's right to eat lamb?
No, this would be more like the chef telling you a certain food combination won't work well, and recommending another.
(1. Waiters aren't experts. Chefs are. So are computer technicians. 2. Telling you not to eat lamb is a political action. Recommending a different complement of dishes for dinner isn't political, the chef probably knows what he's doing. Likewise, computer technicians know that certain open-source software packages are good to use because they have tangible benefits.)
I don't look at it as trying to convert them I look at it as making them legal. I refuse to install pirated applications. Most of the time when I re build for a home customer they have duplicated install cd's from a friend, child and so fourth. They dont have an MS office license or a photoshop license.
I tell them that I wont help them break the law and then tell them I have free alternatives they can try legally if it doesnt work I will be more than happy to assist them in purchasing and installing the software they want legaly. Normally with the cost of MS office everyone is willing to give it a try.
My load is
Open Office
Firefox
Seamonkey
Picasa2
paint.net
foxit reader
pdfcreator
iTunes
Quicktime
I know its not all OSS but it the load I find gives the most people what they want. Very rarely do I get called back to install MS office, and I have never come back to find an illegal copy of MS office after I load the OSS alternatives.
Seriously. Well, whenever one of my customers has a computer they need data "wiped" from, because, say, they're going to pass it down to an employee or something, I will wipe the drive then install Ubuntu. Since I don't usually have the Windows license key (and they don't either) for that system, I just tell them "I threw a version of Linux on there. It's free, it has everything you need, but if you want to install Windows you can." I don't charge them for the install, just the wipe. That way, they'll probably at least be curious and might boot the computer up, and from then it's their choice.
Let the software speak for itself. You don't have to push it.
It is pitch black. You are likely to be eaten by a grue.
We had a customer (a legal office) running a W98/W2000 site across a few hundred machines.
We then went thru all the options with regards to running software.
Without getting on my FOSS high-horse I explained the following
* The cost of MS Office over 200 machines was $x and the cost of OpenOffice was $0
* The fact that for the money you would get (alledgedly) better product support with the MS product, but there was a lot of info on the net re: OO/Firefox etc
* The fact that they could go get a royalty free DVD of clipart and fonts from next door for $20 and the lack of clipart with OO wouldn't be an issue.
* The advantages/disadvantages of differing email clients
* The cost of an exchange server over the cost of a simple mail server on a linux box
As the machines we were providing all came with XP I decided not to go down the linux path, although it was raised by the customer and we did discuss it.
In the end, the customer is now running XP w/ Firefox/Thunderbird/OO and using apps like CDex and is quite happy.
They were not convinced around and OSS or free virus scanning though, and we ended up having to install TrendMicro at their request. (Also there was an aborted attempt to run WordPerfect Mail 10, but it was a huge piece of ass and Thunderbird was rolled out site wide)
All done without either zealotry or what I would consider over-advocacy.
Sometimes the goods speak for themselves, there are some solid apps out there now that don't requre a lot of effort to promote.
Just be calm, rational, listen to the persons concerns, explain your position and you'll be suprised what comes from that.
No-one will listen to you if you go down the zealot route....it smacks of desperation .
(and as someone above said, sadly most people DONT care about DRM, using that as your sole point is futile)
Burma?