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Better Ways to Handle User Conflicts?

Posted by ryuzaki0 on from the let's-keep-the-dice-out-of-the-process dept.

An anonymous reader asks: "We are a small startup trying to decide how best to handle the conflicts that will inevitably arise between users which have real-world monetary consequences. While sites like eBay seem to have set the standard for internal/outsourced dispute resolution, it frequently feels like a random corporate drone is choosing your fate for you. Other sites like GimmeNow.com have come up with various variations on the arbitrary mediation (they use rock, paper, scissors for parties that can't come to an obvious agreement) which seem to be more interactive, yet still feels like a resolution system heavily biased by luck. Slashdot, how do you handle user conflicts in a way that feels fair to everyone involved?"

5 of 37 comments (clear)

  1. Give them a "Time-out" by revlayle · · Score: 2, Funny

    Also, ground them from the internets for 2 weeks! Also, no video games until their attitudes change.

    "HEY, you better finish you vegetables!"

  2. Don't bother reinventing the wheel by faloi · · Score: 3, Insightful

    Slashdot, how do you handle user conflicts in a way that feels fair to everyone involved?

    The person that "loses" is always going to feel like they were slighted, regardless of the conflict resolution mechanism in place. Nobody on the losing side of a lawsuit says "Welp, I lost. Sucks to be me!" There's always the "they failed to consider all the facts in the case, the jury was stacked, my lawyer was drunk..."

    My advice is to pick a system that's out there, and run with it. It saves you the hassle of trying to come up with something "fair" that nobody will consider "fair" anyway.

    --
    "It is a miracle that curiosity survives formal education." -Albert Einstein
  3. Simple, yet Elegant by soulsteal · · Score: 2, Funny

    Thunderdome!

    1. Re:Simple, yet Elegant by sharkey · · Score: 2, Funny

      2 lusers enter, we LART the one who leaves.

      --

      --
      "Outlook not so good." That magic 8-ball knows everything! I'll ask about Exchange Server next.
  4. Lemme guess... by RealGrouchy · · Score: 2, Funny

    You didn't mention what kind of startup you are. You wouldn't happen to specialize in dispute resolution, do you?

    "Hey Joe, the VC isn't coming in so easily for our dispute resolution company."

    "Maybe we need a better business model..."

    "Yeah, but who has the time to come up one of those in today's environment?"

    "Meh, let's just ask Slashdot."

    - RG>

    --
    Hey pal, this isn't a pleasantforest, so don't waste my time with pleasantries!