Blizzard Unbans Linux World of Warcraft Players

An anonymous reader writes "World of Warcraft players using Cedega (the Linux-based Windows emulator) had their bans lifted after an investigation by Blizzard in cooperation with the Cedega development team revealed that the bans were in fact made in error."

Comments

Gotta give 'em credit

[ubrgeek]

The response was a lot more classy than some companies would have done (*coughSonycough*)

Well, that's good.

[Mysticalfruit]

It's good to see Blizzard actually take the time to investigate their mistake and make things right.

I understand based on market share vs. time to develop why Blizzard doesn't have a linux client, but considering that they've got an OSX client I can't imagine the hurdles for porting are that high.

One company that (sort of) gets it?

[fallen1]

I have to give them credit as well, they heard about the problem, acknowledged there was a problem, teamed up with Cedega and then FIXED the problem (reinstated locked accounts) and then gave them 20 days credit as well.

Would I be pissed if I played and had an account locked/banned by this? Hell yeah. Would I be somewhat mollified by 20 days of play tacked onto my account and an e-mail apology with an admission of "We screwed up, sorry" to boot? Hell yeah!

A lot of companies these days don't listen to their "base" and ignore the customer as nothing more than a $ and a number. Blizzard isn't perfect on this account, but they're better than a lot of the major playors out there. Kudos to Blizzard for realizing their cash cow was supported by multiple _people_/players and not just a bunch of $$$ and random numbers called credit cards - and willing to work to fix the problem! Keep up the good work.