Top 40 IT Vendors Rated

An anonymous reader writes "CIO Insight has asked its readers to rate their satisfaction with their vendors. Not surprisingly, 'CIOs are disappointed and disgruntled with the performance of their most important vendors. In fact, the number of companies with lower scores in 2006 than in 2005 outpaces those with higher scores by a margin of two to one.' In first place was CDW, edging out last year's top vendor, Red Hat, which tied for third place this year. Microsoft came in at number 24. The coverage includes a detailed methodology on how the survey was conducted. 826 qualified respondents participated."

Comments

HP rates higher than Dell?

[dartarrow]

That seems a bit funny, considering how Dell has usually been more customer/sales focused, as opposed to the focus on technology by HP. The Laptop-that-blew-up must not be helping their ratings either ;)

I don't know how it is in other countries but where I am, the customer support of Dell is outsourced to other companies. Even Siemens is one of the support vendors. And a lot of these people have close to zero knowledge on Linux. Considering the fact that Dell (kindof) supports RHEL, thats pretty stupid.

I've personally had to deal with morons from Dell support. One guy came in to fit a new server on our rack, and he came in with wrongly sized nuts for the rails. We redirected the surveillance cam at him to grab 50 minutes of him RTFM.. which I later showed to the management.

Needless to say our next server will be an HP.

Re:HP rates higher than Dell?

[Anonymous Coward]

> Dell has usually been more customer/sales focused

We must be thinking of two different companies named Dell. When people usually talk about Dell on a technical site, they mean the company founded in Austin, TX by Michael Dell in 1984. That company has never been focused on customers. They're focused on pushing garbage hardware to users that don't know better. Sales? Ever try to buy from them? It's near freaking impossible. The last set of monitors I bought took almost 20 man-hours for those complete morons to process the order. I talked to more than a dozen people. Does that sound sales focused? Of course they shipped the wrong monitors and have refused to provide us a refund for the bank check we mailed to them before they would ship. Does that sound customer focused? We're currently investigating our legal options because that happened last March, and those thieves still have our money.z