Questions for Entry Level PC Techs?
Rick Zeman asks: "For the first time ever, I have to interview and hire (I'm not management, so an exception is being made) what we call a 'PC Technician', which is an entry-level IT person. While actual computer knowledge and how we do things can be taught, how to think, and the aptitude for troubleshooting can't be. In the readers' experiences, what are the best (legal in the US!) questions to ask an entry-level candidate to really evaluate them? They don't have the resumes, the skills, or the experience yet, so I think they have to be judged on other factors that are harder to qualify."
So many of them turn out to be duds, miscreants and/or thieves. You might want to give them a watered down programmers aptitude test to start. Whatever you do make sure you follow up on those references from former employers and teachers. It only takes one wise ass to give the entire IT dept a bad name.
Seriously, I have found on many occasions that entry level PC Techs stink from lack of bathing.
Hey it worked for Haliburton.