Wengo Releases Flash Softphone For Web Pages

bolsh writes "Wengo, a French company specializing in VoIP and instant messaging, and patron of the OpenWengo project (previously featured in Free Software magazine and here on Slashdot), has just released WengoVisio — a Flash softphone that you can download and embed in your Web page, to allow readers to call you when you're available through their browser, without downloading any software. (Disclaimer: I work for Wengo, on the OpenWengo project.) It's functionally cut down from the full Wengophone, but it's enough to be able to make a phone call in a Web page for the first time."

Comments

just a deeply disturbing concept...

[ZahnRosen]

Random harassing phone call from any slob on the internet? No thanks!

Advertisers will love this

[Timesprout]

"Click here to speak to one of our representatives now"

Should attract a lot of impulse buyers.

Re:What's the purpose?

[TheRaven64]

The best customer support I have had recently was from a retail place that provided something like an IRC client on their support page. You go to the site, connect to the chat, and they resolve the problem.

That was fine for me, I type quickly, and I'm at home with text (and I liked the ability to keep an exact record of the conversation). A lot of people, however, prefer to use voice for that kind of thing. Imagine putting a link on your support site saying 'click here to talk to a customer support representative,' and having it just work. You can route it to any SIP phone, or to a POTS line, and the customer doesn't have to know any of the technical details. If I were setting up support for a company these days, I would want to offer both solutions; text for those that don't have a microphone, voice for those that do.

My hosting company uses iChat for support; I can bing-bong them with quick queries, or have a full video or audio chat if that's more useful. Having the CEO and CTO on your Jabber roster, and the ability to bitch at them directly when things break, provides a certain level of confidence in a company that you rarely find these days.