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Google Checkout Sees Poor Customer Satisfaction

Posted by ryuzaki0 on from the do-better dept.

Aryabhata writes "Ars Technica reports on a survey by investment firm J.P. Morgan Securities, stating that Google Checkout has had a relatively quick and modest market penetration of six percent since its launch in June of 2006, but lags behind in customer satisfaction vs PayPal. On the customer satisfaction front, only 18.8 percent reported having a 'good' or 'very good' experience with Google Checkout, while 81.2 percent indicated a fair to poor experience customer experience compared to PayPal's 44.2 percent reporting good experiences. Some users have reported anecdotally that Google Checkout mistakenly canceled sales without warning or that the checkout process took too long."

2 of 191 comments (clear)

  1. Re:Google's touch by Frankie70 · · Score: 5, Insightful


    this is the first time i've heard of something touched by google not instantly turning to gold!


    Hardly. Google has a lot of stuff which haven't really made an Impact
    Orkut - successfull only in India & Brazil, not even close in the USA.
    Google Talk - barely in the Top 10 IMs.
    Google Finance - barely in the Top 50 finance sites
    Google Blog Search - far behind Technorati

    Lots more probably.

  2. Re:Huh? by PietjeJantje · · Score: 5, Insightful
    "This is very weird (...) it really did seem to me way better than paypal"

    Thank you for your anecdotal evidence, now we can throw away the empiric data on 1100 customers.