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What Do You Do for New User Orientation?

Posted by Cliff on from the things-a-bofh-wouldn't-do dept.

An anonymous reader asks: "What do you do for new user orientation? I started at a company as part of a very small help desk / MIS department. Part of my job is to give orientation to all new computer users for the entire company (no more than 10 new users a week). Right now I have to sit with each user, go over logging in, passwords, email, outlook, Microsoft Office, and so on. This takes between 30-45 minutes. What do other IT departments do? I was thinking of a Flash presentation or website, and maybe even a short orientation movie. What ideas have you tried and how well did they work?"

2 of 97 comments (clear)

  1. Large turnover by LiquidCoooled · · Score: 4, Insightful

    Maybe you are swaming them with stuff they don't need.
    Large numbers of new users every week can mean immense expansion or they are really put of by your new user orientation meetings.

    If its turnover, perhaps it would be easier to skip the email/office stuff until they need it.

    --
    liqbase :: faster than paper
  2. Set up a wiki by Max+Romantschuk · · Score: 4, Insightful

    A wiki is probably the most flexible way to set up something like this. It can serve both as an introduction (think pages linked one after another) and as a general documentation tool.

    And unlike a flash presentation it's searchable and less of a pain in the rear end to update.

    PS. Wikis can be read only for regular users too...

    --
    .: Max Romantschuk :: http://max.romantschuk.fi/