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Michael Dell Returns to CEO Role at Dell
head_dunce writes "It looks like Michael Dell is jumping back into the big chair at Dell because his company is slipping under the direction of Kevin Rollins. I wonder if they should be looking outside the company for new ideas, or if going back to basics is what needs to be done?"
Dell outright butchers suppliers. There is indeed a difference. I suggest looking up both "symbiotic" and "parasitic" on Wikipedia.
Am I the only one who finds Dell support better than other vendors ?
I've actually migrated large accounts from HP, IBM & Fujitsu to Dell because of the lack of support from those vendors.
I know it is different for individual users but for large businesses all of my support is provided by native English speakers in the same country as me. On rare occasions you will get an engineer that is 'lacking' but most of the time it's someone who can understand what you are saying and will either identify the problem or book the service call if you've already done the technical troubleshooting.
Am I the only customer with this experience ???
The nice thing about standards is that there are so many of them to choose from. -- Andrew S. Tanenbaum
1) Dells gets paid for placing the bloatware: it keeps the price down and boosts their margins.
2) Lots of people ARE gibbering idiots.
3) Many people have low expectations of PCs
4) They are quite likely to blame software problems on MS anyway.
5) Corporate buyers will do a clean re-install anyway.
6) Home users will probably have the machine just as bloated with malware in a week anyway. The is the reason for 3 above.
Yea, there is a better way. Take a look at Cosco. They demand that you as a supplier play by a few bulk rules, but otherwise I was SHOCKED to see them pay a very fair price for goods, not to mention they take care of their employees reasonably well; much better than the likes of WalMart. Research Cosco's and others business practices, there is a better way.
Horns are really just a broken halo.
Interesting post.. but it seems inaccurate to me.
For example, Dell has been using motherboards manufactured under the Intel brand name by Foxconn since as far back as I can remember. They've been using Lite-On optical drives, and various power supplies -- often HiPro. All of these companies are still in business and doing quite well (better than Dell even).
I do think that Dell shot themselves in the foot, however in an entirely different matter. Dell started the PC price wars. The competition followed their aggressive pricing, and now the budget PC market (which Dell had cornered) is littered with companies barely surviving on razor thin margins.
Dell attempted to correct themselves: they purchased Alienware, they have put more focus on their higher end models, but frankly, I don't think they'll ever recover unless they re-brand themselves much as Apple has.