Slashdot Mirror

← Back to Stories (view on slashdot.org)

Lycos Deletes Emails and Says 'Too Bad!'

Posted by Zonk on from the now-that's-customer-service dept.

Billosaur writes "The Consumerist brings us a tale of woe which is apparently generating outrage in some quarters, along with death threats. Lycos email customer Whitney did not access her account for 30 days. This resulted in Lycos deleting over two years worth of email. It isn't so much Lycos' policy that's the problem (though that requires some scrutiny), but the response of the 'manager of all of Customer Service,' Mike Jandreau. Apparently he's not too service oriented, as his exchange with Whitney shows. And since this story was posted to The Consumerist, apparently Mr. Jandreau has become the focus of some unwanted attention. Of course, his final response to her might have something to with it: 'I'm sorry, no one here has any intentions of helping you with anything. I am the manager of all of Customer Service. There is no one higher than me that you will speak with. You violated our policy, which is, despite what you say, completely clear. No one is holding anything hostage. Your e-mails have been completely deleted, and no amount of money can now restore them.'"

4 of 513 comments (clear)

  1. Re:Only ONE sure way to prevent this... by revlayle · · Score: 1, Offtopic

    anyone with teeth would destroy you.... you do realize this?

  2. He's an amateur by UbuntuDupe · · Score: 0, Offtopic

    You want to see bitterness? Watch me when an Ubuntu install fails.

    --
    Apology to Ubuntu forum.
  3. This reminds me of my ex-wife... by xx01dk · · Score: 0, Offtopic

    I had this exact thing happen to my hotmail account of over 4 years. Thing is, all I had in it were rants between me and my now ex-wife, so no big loss. I don't know what I was trying to prove by saving those anyhow...

    --
    There is simply too much glass..
  4. Funniest thing I've read all week.. by msimm · · Score: 1, Offtopic

    Of course I'm sorry about the loss, thats no fun even if it is a policy.

    But why on earth didn't anyone google-map him?

    I'm going to go out on a ledge and guess he lives (lived?) in the apartment across from the dirt patch googles pointing to. :)

    Also, I saw the two sites listed as being his have been taken down (bandwidth is a bitch!).

    But someone missed topfivealbums.com. For shame.

    And to top it all off idaho-hum.com goes down in a puff of smoke (or CPU usage quote exceeded?). Its an entirely appropriate Friday now!

    --
    Quack, quack.