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Consumer Vista Upgrades Moving at Snail's Pace
Chester Freeze writes "During the holiday season, many shoppers bought PCs with the promise of quick, free Vista upgrades. The reality has been something else entirely: many Dell and HP customers are being told that they won't receive their copies of Vista before April. 'One source at a major OEM who spoke on condition of anonymity said that the real issue is that OEMs are still not sure which PCs are really ready to support Vista, and which PCs aren't... Customers who qualify for an Express Upgrade also qualify for OEM support for Windows Vista, even if their machines came with Windows XP. The last thing a Dell, Gateway, or HP wants to do is start sending out upgrades to customers who might have video cards that do not have particularly stable drivers yet (or sound cards, or RAID controllers, etc.). This could be a support disaster.'"
I used up all my good Vista jokes on the last article! :-(
I upgraded 1 computer in my company (my friend's one, didn't work with XP, hardware problems). After everybody saw it, nobody wants it anymore. Especially after problems with installation of few crucial programs (ie. Acrobat Reader 8, but 7 was fine). And those people use IE and think that Windows is the only operating system.
Plus windows didn't detect 3 different USB memory sticks. They simply didn't work. But USB mouse and keyboard are fine...
I've seen enough. Bells and whistles are not enough for operating system to be successful.
"an experienced, industrious, ambitious, and often, quite often, picturesque liar" - Mark Twain
No kiddiing, especially with Dell, we needed computers with XP because our Apps are supported on XP and our users are trained on Office 2003. We expressly told them we wanted XP and not Vista and not Office 2007.
The quote even specified it.
The computers show up and they have Vista and Office 2007. We have to spend > 3 hours getting it arranged for them to come pick up the computers.
He who said 1,000,000 monkeys on 1,000,000 typewriters would eventually type the great novel, never saw an AOL chat room
I know why people will give it up... DRM, or more specifically the hoops you have to jump through to install Vista. Many people are trying to not pay the license fee now, and Vista will only push them farther toward trying Linux. Hey, the price is right, and it does all that they want to do anyway, so now is the time to drop MS products.
Sure, businesses will still find the money and time to upgrade, but most of them will do a forklift upgrade with a business maintenance plan on the desktop machines. This is a luxury that home pc owners do not have. The only real choice is to switch or suffer the pains of upgrades, license fees, support issues, software headaches, and the continued use of an OS that is the malware hackers preferred target.
This isn't trolling or Linux fanboi-ism, just an observation of what I'm seeing in the general populace.
Support NYCountryLawyer RIAA vs People
I submitted for an upgrade waited weeks and weeks, and then sent an e-mail to the support email asking why I had not received it, and if I had somehow mad an error in the documentation and such that I had sent.
I got a reply that said "Thank you for submitting to customer service, your upgrade order has been cancelled per your request so that you can re-submit with the correct information."
So instead of verifying my order, they canceled it, and the page to do submissions are gone, and besides that the documentation said "no copies of this documentation will be accepted," but I had already submitted the documentation via physical snail mail. So I have essentially been SCREWED out of 200 bucks worth of software.
To put it mildly, I will never purchase Windows Vista, and I am sure the Pirate bay can help me get the software I was promised. I have never before had a request for information turn into such a fraudulent cancellation before, and since I already paid for it, I am not feeling under any obligation to purchase it again.
If you don't vote, you don't matter, so don't waste your time telling me your opinion
An instant +5 Interesting post template. Who knew...
You can hold down the "B" button for continuous firing.
After all, that's what MS partisans say about Linux when it lacks driver support for something...
They are doing everyone a big favor. Vista's upgrade process is absolutely not robust enough yet for the average consumer.
...could mean, oh, your audio hardware is having some issue, or it could just mean you have 4GB of RAM (See KB929777), or any number of other things.
Last weekend, I spent two days upgrading to Vista on a machine that was just purchased in October. I did succeed in the end, but it was not without a considerable amount of hair-pulling.
The essential problem is that if ANYTHING goes wrong, the upgrade suddenly becomes a non-consumer-friendly train wreck. The most painful thing is that there are any number of small hardware problems that can cause the boot to blue screen. If the boot blue screens, Vista tries to boot again. That is, you end up in a boot-loop. The blue screen does not stay up long enough to read it. So, anyone debugging the problem needs to learn about the F8 menu, where they can request that the machine not reboot on boot failure. THIS time. Then, you have to look at the blue screen, and hope that it's something that'll give you SOME clue as to what's wrong. After all...
IRQL_NOT_LESS_OR_EQUAL
Vista WILL NOT FINISH INSTALLING until you have done at least one clean non-Safe-Mode boot. However, it WILL NOT allow you to use Safe Mode until it has finished installing. So, there is no way to remedy any problems (short of yanking hardware out of your machine) unless you boot off of the install DVD, and go into the command line tool there. However, you cannot get to the command line tool directly. You have to ask for it to do a Repair first. However, Repair hangs on some machines. (Man, I wish I was making this up.) So, you may have to cancel out of Repair, just to get to the command line.
None of the three distinct problems that were preventing my upgrade were detected at all by the tool that was supposed to determine if my machine was Vista compatible. Not a single one of them. So, I had no idea where to start looking for problems.
Okay, now imagine your typical first-level tech trying to guide a consumer through this swamp.
They can't. This is not something that can be realistically handled by first-level customer support. Moreover, the "just do a clean install" line that Microsoft has been feeding to anyone who contacts tech support REALLY isn't going to fly with people who were told their machines would be ready for a Vista upgrade when it became available. They have already been using their machines, and they expect a smooth upgrade -- not a clean install.
These companies have a vested interest in making sure that the Vista upgrade process is not going to blow up in the faces of their customers. Because their equipment is very consistent, they face a situation where it's either going to be a disaster for everyone, or it's going to run smoothly for almost everyone. The stakes are very high for them to get this one right. The cost of botching it up will be phenomenal. So, give them some time. Let them get this one right. Or, their poor customers are going to find yourself with your machine torn apart all over the floor, gnashing and wailing, like I was. Upgrades should never be this hard.