Slashdot Mirror


Consumer Revolt Spurred Via the Internet

sas-dot writes "UK's newspaper Independent outlines the brewing consumer revolt being fomented on the web. 'Consumer militancy' is becoming ever more common, as individuals join forces on the internet to fight back against the state and big business. Businesses from banks to soccer clubs have been the target of these groups, in each case facing the fury of consumers who feel they have been wronged. For example, 'A mass revolt has left the high street banks facing thousands of claims from customers seeking to claw back some of the £4.75bn levied annually on charges for overdrafts and bounced cheques. More than one million forms demanding refunds have been downloaded from a number of consumer websites. The banks are settling out of court, often paying £1,000 a time.' Are these kinds of organized 'advocate mobs' going to be the future of internet activism?"

27 of 309 comments (clear)

  1. Here in the United States by Anonymous Coward · · Score: 5, Insightful

    Our businesses are smarter and have forseen the trend. They are rallying against the consumers who believe they have rights.

    1. Re:Here in the United States by DittoBox · · Score: 3, Insightful

      I know you're telling the truth but do you mind sharing *why* you feel this way? This comment doesn't deserve an "Insightful" rating unless he can back it up.

      --
      Good. Cheap. Fast. Pick Two.
    2. Re:Here in the United States by JonWan · · Score: 5, Insightful

      Well customers do have rights, but so do businesses. I've run my own business since 1986 and people (in general) think you must be rich because you own a business. I have always used a modified version of an old saying, "The customer may not always be right, but it's OK to let him think so". I forgive late movie fees all the time. In fact my late movie fees exceed my movie rental income by a wide margin. Like wise I give refunds if people don't like my pizzas or I replace a pizza that the customer thinks is over or under done. I try to make my customer happy, but then you have people that try to take advantage of you. They bring a movie back and say it won't play "on their machine" and want another one, or they bring back the almost empty pizza box and say that the pizza was over/under done and want another. These people get what they want, but the are put on my "list" to see if it keeps happening. At some point I'll politelly refuse them and tell them why. This usually stops the problem and I don't lose a customer in the process. The problem is that when a business gets too big you start to lose the personal touch. You deal with employees that would rather be somewhere else, or a boss that has no stake in the business execpt a paycheck. I would like to make more money, but this is a one man operation and most of the time I am doing as much as I can. Getting bigger would require hiring people and the problem above would begin happening.

  2. Must just be in England... by cayenne8 · · Score: 5, Interesting
    "'A mass revolt has left the high street banks facing thousands of claims from customers seeking to claw back some of the £4.75bn levied annually on charges for overdrafts and bounced cheques. "

    I'm actually surprised at the apathy shown towards the Bank of America fiasco of exploiting loopholes in the law to allow them to open accounts and credit cards for illegal aliens!!

    I figured there would have been a much larger rush of people to move their accounts away from them.

    I guess aiding and abetting law breakers just isn't enough to get the typical US citizen's ire up....

    --
    Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    1. Re:Must just be in England... by hal2814 · · Score: 4, Interesting

      "I guess aiding and abetting law breakers just isn't enough to get the typical US citizen's ire up"

      At least someone is getting money from illegal aliens in that scenario. I withdrew my money from BoA after Clark Howard brought to light the man who was jailed after he asked a teller to verify a shady check, she verified it was genuine, and then he was jailed for cashing that check since it was a fake check. But no, I don't particularly care that a bank is profiting from our government's inability to properly enforce immigration laws.

    2. Re:Must just be in England... by The+Zon · · Score: 5, Insightful

      I guess aiding and abetting law breakers just isn't enough to get the typical US citizen's ire up....
      I'm more concerned about banks that help the super-rich hide their money from the IRS than ones that help impoverished migrant workers open up checking accounts. By the way, isn't it better that they're putting their money into the bank system, where it can be reinvested back into the economy? I thought the main complaint about immigrants was that they don't give anything back.
      --
      Some attitudes replaced or by cgi optimizes
    3. Re:Must just be in England... by NetDanzr · · Score: 4, Insightful
      I'm actually surprised at the apathy shown towards the Bank of America fiasco of exploiting loopholes in the law to allow them to open accounts and credit cards for illegal aliens!!

      Maybe people don't consider this to be a big issue. Usually, to spark a boycott, you need something really unexpected or shocking, which would rally the people into action. A good example of this is Shell, when it tried to sink an oil platform in the North Atlantic, which resulted into massive boycotts all over Europe. Or, more recently, Citgo, which saw a slump in sales after Hugo Chavez had his famous "Bust is Satan" speech at the UN (Citgo is owned by the Venezuelan government).

      The Bank of America case is different. What they did was neither shocking nor unexpected. At times when people speak of amnesty for illegals and when there are efforts to grant them driver licenses and scholarships to their children, giving them credit cards doesn't sound far-fetched enough to spark a large protest. (In addition, people are more interested in Smith's decomposing body and Britney's shaved head at the moment.)

    4. Re:Must just be in England... by ScentCone · · Score: 4, Insightful

      I guess aiding and abetting law breakers just isn't enough to get the typical US citizen's ire up....

      Yes, well, that would also involve not eating hot dogs from meat packing plants that are blatantly breaking employment laws, and not fueling the problem by hiring curb-side landscape workers completely outside the law. People can't have it both ways, and... they want to.

      But the whole credit-card-issuing thing brings a new, and especially noxious form of credibility into the illegal alien scenario. You can get a Visa/Debit card in Mexico, for example. So why not just bring your real account with you from home? Oh, right... because you're a criminal. The only plus side of this is that when an illegal is busted for one crime or another, and cut loose pending a trial date, there's a better chance of finding them by tracking their gas station purchases, etc. But... that's not worth the philosophical price paid for rewarding the initial law breaking in the first place. I would think that the legal immigrants would be up in arms over this dillution of what they work so hard to accomplish.

      --
      Don't disappoint your bird dog. Go to the range.
    5. Re:Must just be in England... by cayenne8 · · Score: 4, Interesting
      "By the way, isn't it better that they're putting their money into the bank system, where it can be reinvested back into the economy?"

      No...we should be enforcing existing laws, and possibly make some stronger ones that make it virtually impossible to earn a living in the US without proper, legal documentation for immigrant workers. If you withold banking privs, make it impossible to wire money, prosecute employers that hire illegal aliens and make it impossible for illegas to get a job, cut off all social services....basically make it impossible to live in the US as an illegal, dry up all incentive to come here illegally...THEN, you'll have solved the problem. They will leave if they can't work or get a govt. handout.

      I'll agree at the same time, there needs to be a streamlined method of legally getting citizenship (hopefully the end goal of all immigration)...and make it easier to get a temporary visa which would allow the above to be set up for a legal immigrant worker.

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    6. Re:Must just be in England... by networkBoy · · Score: 3, Interesting

      No, I'm worried about my future high-schooler aged child's cabbage picking job.
      People say that the reason the illegals do these jobs is because no-one else will. I call BS. This is easily like the fast food jobs in the city, a high-school or JC job for extra cash while still living at home.

      Mind you I don't fault the immigrants, illegal or otherwise for wanting to come here to better their life, but I firmly believe that starting off by entering the country illegally is the wrong way to do it. A large percentage of specific crimes in high immigrant areas (drug and robbery issues in LA for example) are committed by illegal (and often gang members) immigrants. While I realize that these people may be the minority of their total population, the easiest way to deal with it is deportation of all illegals.
      [ditribe]
      Christ make work visa's easier to get for Mexicans, I DON'T CARE, just stem the tide of people who are outside the system. If they have a work visa then they can get an international drivers license (no need for a state ID) and they can get a TIN (no need for a SSN) and with those two pieces of data along with their passport they can buy US car insurance if they drive. It's all within the existing legal framework. Enforce what we have and tell Pres Fox to go fuck himself when he complains about how we treat illegals in our country. Heaven forbid you enter Mexico illegally. You're below the child molesters in Mexicali prison.
      [/diatribe]

      Ta,
      -nB

      --
      whois gawk date unzip strip find touch finger mount join nice man top fsck grep eject more yes exit umount sleep dump
    7. Re:Must just be in England... by gfxguy · · Score: 4, Insightful

      I'd like to add to what you said.

      I call it "the myth of the $6.00 head of lettuce." This is when someone complaining about illegal aliens gets nailed with the "yeah, but do you want to pay $6.00 for a head of lettuce? Because that's what it would cost if an American were picking it!"

      First of all, by most accounts, these illegals are well paid - well above minimum wage, and not the slave labor rates that so many like to claim they are making. The benefit to the employer is not having to pay payroll taxes, which is a huge hit to any company, and also not having to deal with full time employees that get paid whether there's any work or not.

      But let's say, for sake of argument, that the typical illegal only makes $3.00 an hour picking 30 heads of lettuce. Of course, any monkey can work a lot faster than that, but let's err on the safe side.

      That means that, out of the $1.29 I pay for a head of lettuce at my supermarket, only $0.10 goes to pay the worker who picked it.

      Now let's say that same guy gets paid $12/hour instead. It'd only be $0.40 to pay the worker who picked it. My cost would increase by $0.30.

      So, to all the idiots who say "yeah, but do you want to pay $6.00 for a head of lettuce?" I say "No, but I'll pay $1.59 to help keep out illegals and improve the economy in other ways."

      What part about "illegal" do people not understand? I have sympathy for people wanting to come here. My wife is from South America, it took years for her to become a legal resident (we'd already had one child). I spent thousands of dollars and countless hours taking her for medical exams, to get fingerprinted (several times, since they kept changing the rules about what they'd accept), getting documents translated and notorized...

      I'm not saying it should be that brutal, but I'm saying that I did put my money where my mouth is - there's a right way and wrong way to immigrate to another country. Illegally is the WRONG way.

      --
      Stupid sexy Flanders.
  3. Consider my mountain bike... by AdamInParadise · · Score: 5, Informative

    A few months ago, I bought a nice mountain bike from a well-known vendor. Right from the start I had issues with the front crank. So I went online and founds hundreds of people having exactly the same problem on the very same model. It gave me a much stronger case to get the shop to replace the problematic part by another brand: they could not claim that it was my fault. So yeah, online consumer activist is good, but you already knew that, right ?

    --
    Nobox: Only simple products.
  4. Yes, yes they will by smooth+wombat · · Score: 4, Interesting
    Are these kinds of organized 'advocate mobs' going to be the future of internet activism?


    Yes, yes they will. See the current bruhaha over Bank of America and their giving credit cards to illegal aliens as well as allowing unapproved documents to be used to open accounts.

    Even, gasp!, Michelle Malkin is getting into scrum and accusing the Bush administration of ignoring and condoning the actions of Bank of America.

    One need only do searches for things like "lawsuit Match.com" to see that (maybe) consumers will be getting the upper hand. Until businesses bribe, er, lobby, Congress to protect them that is.

    --
    We will bankrupt ourselves in the vain search for absolute security. -- Dwight D. Eisenhower
  5. Stating a general theory of political reality. by GodInHell · · Score: 4, Interesting

    We are the people. Individually we are weak. Together we rule the world.

    Those who oppress us cannot do so unless we help them. Those who go against our-selves rampant, shall suffer the only possible consequence.

    As humanity learns to speak with one another, breaking down barriers of distance, language, and culture, the existing governmental powers are going to have a very interesting dillema on their hands. One people, one world, one government.

    -GiH
    The preceding has been your dose of political idealism for the day. Overdosiong on political idealism may lead to conspiracy theories, or dellusions of power. Use only as recomneded.

  6. Mob activism against corporate criminals by maynard · · Score: 4, Insightful

    RE: that British bank scandal, the courts there determined that banks were breaking the law. This was then reported by the news (such as BBC) who published handy tips on reclaiming unfair fees.

    Is it thus fair to call a press which publishes information about this issue, along with all the people who makes use of that information, an "advocate mob" out to bully corporations out of their profits? In fact, who is the more organized here? The private companies with enough funds to hire PR agents, attorneys, and lobbyists, or those citizens who assert their rights as legislated by parliament and enforced by the courts?

  7. "Advocate Mobs"? by Anonymous Coward · · Score: 5, Funny

    Are these kinds of organized 'advocate mobs' going to be the future of internet activism?"

    Wait until such a "mob" hits Slashdot and demands journalism.

  8. yeah, let's talk about it! by Uksi · · Score: 4, Insightful

    No it's not, because, frankly it doesn't affect anyone I know. People don't care. I don't care.

    If an illegal alien can go and open a bank account, it's fine by me. Bank of America is not in the law enforcement business, it's in the banking business. This alien is supporting an American business by opening that bank account.

    No, let's talk about predatory lending, sneaky credit card terms, deceitful charges, etc.

    Let's talk about MBNA (now part of Bank of America) and BofA being some of the heaviest hitters to push through new bankruptcy law that makes everyone a peon to credit card companies, regardless of circumstances! Let's talk about the fact that an amendment to limit credit card interest rates to 30% (yes, that's thirty f'ing percent) was rejected last yaer. Yes, credit card companies did not want their interest rate limited to a cut-throat ceiling of 30%!

    Let's talk about my platinum Bank of America card moving from 2 late payments (by even a day!) in 6 months to 2 late payments in 12 months to 1 late payment in 12 months before they bump your rate from a good APR to an insane 20%+ default APR. Let's talk about two-cycle billing (my roommate, who normally pays off his entire balance got bitten by this because he miscalculated and payed off a $1 less than the balance)

    Let's talk about CapitalOne (and some other predatory lenders) not reporting your credit limit to the credit reporting agencies, which is ILLEGAL to do, but there is not enough activism or pressure to change that.

    So yeah, let's talk about that, and then you can tell me why I should care that Bank of America issues a bank account to an illegal alien, when there are all these other topics out there that affect every damn American.

  9. the bush administration is in pocket of big biz by Uksi · · Score: 4, Insightful

    Big business profits motivate Bush administration's every single action:

    * ignoring BofA bruhaha
    * encouraging "guest worker status" to permit legal under-minimum-wage labor
    * signing the bankruptcy bill
    * pushing ethanol fuel (big ethanol lobby)
    * against discount drugs from Canada
    * crazy cronyism in Iraq (KBR, Halliburton)

    I mean, there is very little that's not big business motivated.

  10. Re:Soccer Clubs by ookabooka · · Score: 4, Insightful

    That's "football clubs" to the rest of us.
    Disclaimer: I am an American.

    Ah, but see, by saying "soccer" it removes all the ambiguity. Most non-Americans know what "soccer" is, they just think it is an incorrect term to describe that sport with 2 goals and a buncha guys kicking a ball around. Had the poster said "football" then the American population would assume the summary was referring to American football while the non-american population wouldn't be confused for they would expect to see "American football" to describe football and "football" to describe soccer; a clever non-American would however assume that since this is an Amermican website that the summarry was actually referring to American footbal by saying "football". So had the summary said "football" to describe soccer, only non-presumptuous non-American's would infer the correct meaning...By saying soccer, everyone infers the correct meaning, and a few people get pissed off and/or roll their eyes.


    P.S. I'm not arguing over which is the more correct term, thats a useless debate...Seeing as I am an American and a Slashdotter, I suppose I'm supposed to be double-arrogant and double-argumentative. . so yeah, soccer is THE correct term :-)

    --
    If you are about to mod me down, keep in mind that this post was most likely sarcastic.
  11. Re:Soccer.. arggggggh! by DoomfrogBW · · Score: 4, Informative

    Wrong! The football you are referring is aka soccer or "Association Football". There is also rugby football, etc. So your bigot-like comment is way off. See quote from Wikipedia:

    "The rules of football were codified in England by the Football Association in 1863, and the name association football was coined to distinguish the game from the other forms of football played at the time, specifically rugby football. The term soccer first appeared in the 1880s as a slang abbreviation of Association football, often credited to Charles Wreford-Brown.[18]

    Today the sport is known by a number of names throughout the English-speaking world, the most common being football and soccer. The term used depends largely on the need to differentiate the sport from other types of football played in a community. Football is the term used by FIFA, the sport's world governing body, and the International Olympic Committee. For more details of naming throughout the world, please refer to the main articles above."

    http://en.wikipedia.org/wiki/Football_(soccer)

  12. Re:Soccer.. arggggggh! by Skrynesaver · · Score: 3, Informative

    No, no other English-speaking nation in the world is on your side in this .. well, maybe Ireland.)

    Nope, In Ireland football is a game played with 15 players a side and run by the GAA
    Soccer is something played by delicate flowers who fall in a breeze and generally bring disgrace upon themselves and their nation and shouldn't be confused with sport being more in the realm of performance art.

    Though footie as played in Oz seems suited to a bunch of ex-crims, they really shouldn't be allowed abroad to perpetrate International rules on others ;)

    --
    "Linux is for noobs"-The new MS fud strategy
  13. Re:Soccer.. arggggggh! by ZombieRoboNinja · · Score: 3, Funny

    Japanese: sakkaa

    Score one for the bad guys! Yee-haw!

  14. Re:Soccer Clubs by GungaDan · · Score: 3, Funny

    My solution has been to refer to soccer as "unamerican football." Things are a bit different with handball, though. American-style handball is either "handball" or "racquetless racquetball," while team handball is now either "handsoccer" or "dry water polo."

    --
    Eloi are stupid, throw morlocks at them!
  15. Re:Soccer.. arggggggh! by mgblst · · Score: 4, Funny

    Why don't you ask all english speaking nations?

    Australia: Soccer
    Canada: Soccer
    USA: Soccer
    New Zealand: Soccer
    Britan: who cares, you all suck at it anyway!

  16. Re:Soccer Clubs by rudeboy1 · · Score: 4, Funny

    We should also consider the evolution of the sport since its birth. Back in the day, leather helmets were worn, with minimal padding. This was in the days long before super agents and scouts were hand picking the biggest, meanest ogres they could find. Long before the days where a bone shattering hit was expected on every tackle. Give me the best runningback from the early days of football, and I'll laugh my ass off as he gets trampled to death 10 out of 10 times by the most mediocre backfielder in the NFL.
        The modern American football pad set evolved from intense competition, where everyone was looking for a better edge. However, it is my opinion that the inception of hard plactic components that spurred our current suit of armor look. Would you rather get speared in the gut by a guy wearing a thick, soft leather helmet, or a guy wearing a bulletproof shell on his head? Thus it became necessary to wear hard plastic shoulders as well as elbow, knee and girdle pads.
        As far as the purists accross the pond mocking American football, I say, if you hadn't spent the majority of the 20th century without 2 nickels to rub together, your rugby would have evolved similarly. If rugby was a billion dollar industry like American football, you would be importing only the most ferocious animals alive to play the game. Competition would spur the need for stronger, lighter protection, and eventually, the only difference between American football and rugby would be that nifty little gay pride celebration you chaps call a scrum.

    --
    Raging in an online forum won't do anything for the world around you. To see change, you must take action.
  17. Market transparency ... by golodh · · Score: 4, Insightful
    The only thing the Internet does in this case is to make communication several orders of magnitude cheaper (in time, money, and efort). This in turn makes the market more transparant.

    Apparently, in the cases mentioned in the article, businesses were doing things that prompted their customers to leave when they found out that what they were faced with was "policy" instead of just "bad luck".

    Market transparency is great ... it forces businesses to be honest and to actually compete on value instead of relying on (modest) barriers (including ignorance) to keep their customers. If a business uses practices that hurt it when the public finds out about it (as was the case here), can those practices be either good or reasonable? What's not to like?

    And look at the flip side of the coin ... if people are happy with the way a business works they will write about that too.

  18. Re:Soccer Clubs by CmdrGravy · · Score: 4, Funny

    As a purist from across the pond your plasticy standing about game might produce a load of hugely muscled ogres but for strength, stamina, endurance and speed you'd be better off with rugby players. I just read that your teams are actually 2 seperate teams because your players just can't hack playing the full match ! Incredible, especially since they stop for breaks every 5 seconds and those girlish gossipy chats they always seem to be having.