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A Bad Week for Symantec

Evan Hughes writes "NeoSmart Technologies has published a scathing editorial regarding 3 high-profile mistakes by Symantec Corp. — all in less than a week. In what seems to be a string of stupid mistakes culminating in the infection of CNN-parent Turner Broadcasting Systems by Rinbot— a virus dedicated to the eradication of Symantec from the known world."

18 of 239 comments (clear)

  1. With all due respect... by devphaeton · · Score: 4, Interesting

    ....in my experience modern Symantec products such as Norton Internet Security is the most malicious, but successful form of malware ever. It actually gets people to pay money for the product, and in a lot of cases, pay other people to install it and keep it on their system.

    I'm so glad I moved out of software maintenance and into hardware maintentance. Now I just wipe harddrives clean as a whistle and make sure the hardware works. Such a load off!

    --


    do() || do_not(); // try();
  2. Why is this is only news now? by winkydink · · Score: 4, Interesting

    because CNN is infected?

    1. Estimates are 100-150 million machines are currently part of botnets
    2. Loss estimates exceed 200 billion annually on a global basis
    3. Over 80% of all spam comes from botnets

    Yes, I can cite. Or you can Google. They are all easy to find.

    This is a HUGE problem that is, in many ways, like spam was in 1996 or 1997. The technical community acknowledges it, the average consumer has no clue, and, left unaddressed the problem and associated looses will get much, much worse.

    --

    "I'd rather be a lightning rod than a seismometer." -Ken Kesey

  3. Re:How long will it connect? by JasonBee · · Score: 2, Interesting

    That's funny...I've got an "always on" setup of Linux Unix, and MacOS X and I've never experienced an issue.

    Then again...I did once! It was when I was running Windows 2000. Someone rooted my Hotline Server and deleted all my files ;)

    JB

  4. Re:So this is kinda obvious, but.... by Bacon+Bits · · Score: 4, Interesting

    If you'd ever been the person responsible for updating the Symantec Antivirus client, you would not be so quick to judge. LiveUpdate only handles scanning engine updates and virus definitions. Anything else is a huge nightmare.

    I don't like Symantec products because they make the life of a sysadmin *more difficult*.

    --
    The road to tyranny has always been paved with claims of necessity.
  5. Astroturfing by jotok · · Score: 3, Interesting

    Symantec has seen quite a bit of negative publicity in the past year on slashdot.

    I have to wonder how much of it is simply astroturfing by disgruntled former employees? When there's a negative op/ed piece on a "software development and security research" website where none of the SQL even works, I just have to wonder if some no-talent assclown is pissed off because he lost his helpdesk or HR job.

    1. Re:Astroturfing by swordgeek · · Score: 3, Interesting

      OK, there's no doubt that Turner is pretty incompetent for not fixing this hole with a patch that's been out for most of a year.

      But at the same time, I have to ask how incompetent a company that writes security software can be, when their own code is written so as to allow this type of exploit.

      Furthermore, I've had quite a bit of experience with Symantec over the past few years. I've been using Veritas products for a decade and change (Netbackup and Volume Manager primarily), and know them very well. Once in a while, I'll come up against a bug and phone Veritas for support/workarounds/whatever. For years they weren't top notch, but they were decent and consistent.

      Since Symantec took over, support has fallen through the bottom of the toilet. Their help desk is driven by 'time-to-close,' and actual technical experts are no longer brought in for difficult cases. Bug reports are not even accepted anymore! (Well they'll _take_ the bug report, but won't give you a bug ID to track it with.)

      Furthermore, they've started to crank up the version release numbers so that they can promise support for two versions, but only support products for two years from initial release. TWO YEARS FROM RELEASE!!! That's completely unacceptable even in the home PC marketplace, let alone in an enterprise environment, where a product rollout may take over a year.

      So yesterday I went to install the newly-free version of Storage Foundation, because I needed to migrate some data from an old system (flawlessly running vxvm 3.5) to a new one, where we'd then move it to ZFS and be done with Veritas for good. The installer put 40 packages on my newly built Solaris 10 system (11/06 release), but failed to actually install the volume manager! After screwing around with it for a while, I gave up and went to uninstall it. The uninstaller hung in kernel space, and for twelve hours did nothing but couldn't be killed.

      I don't care about any axes that people have to grind. Symantec is an incompetent company, and DESERVES all of those people holding grudges against them. I'll be glad to see them die horribly.

      --

      "People who do stupid things with hazardous materials often die." -- Jim Davidson on alt.folklore.urban
    2. Re:Astroturfing by GJSchaller · · Score: 2, Interesting

      I do not, and have not, worked for Symantec, but I will concur their products are crapware, and their staff is made up of A-Grade assholes. As another person posted above, their support is driven by time to close - when I opened a case with them that went unresolved for several weeks (and not due to lack of trying on my end), I finally got a call back from someone that sounded more like a back-alley enforcer than a support specialist. He tried to bully me into closing the case by blaming me for the issue. When I refused and higher levels of support got involved, they mentioned repeatedly how my issue compared to other cases that had "been open this long."

      Someone once commented that Symantec makes nothing of their own - they purchase other great products, and ruin them. Norton Anti-Virus, Ghost, Brightmail, and Veritas - we used to use them all, but have migrated away from them one by one, as Symantec swallowed them up, partially digested them, and barfed them back on their customers. I've stopped people in stores from buying their products - a majority of the time I work on a home machine with Symantec products on it, that product is the cause of the issue they are having.

      The real kicker, as it relates to TFA, is the updating of the software. Symantec's patches for their corporate AV client need to be rolled out manually - while you can automate the actual client install, or even installing a newer client over an old one, patching a current client must be done manually, or using a support tool that is tedious at best. I have no idea why it's not automated (or optionally automated), and that the patching doesn't use the same push system the install does. We dropped Symantec for Sophos - it's patched itself several times without us needing to intervene, and even did a minor version update without us needing to do a thing.

      Symantec deserves the scorn that has been heaped upon it by the IT community.

  6. First thing I Uninstall is Symantec by flyingfsck · · Score: 3, Interesting

    Whenever I have to fix a screwed up PC, MsAfee or Symantec is disabled by the malicious code. So, I always uninstall whatever is on the machine and install something else like AVG or ClamWin.

    --
    Excuse me, but please get off my Pennisetum Clandestinum, eh!
    1. Re:First thing I Uninstall is Symantec by tom_jaimz · · Score: 2, Interesting

      I tried ClamWin on a recent install of Windows, and despite keeping it up-to-date I got infected with a virus for the first time since the early 90s (Brontok.N - pretty annoying little thing). ClamWin never detected it, not even after I was badly infected. I'm back on Kaspersky now. I won't be recommending ClamWin to anyone.

  7. No sweat off my nose.... by purduephotog · · Score: 4, Interesting

    ... Every machine that comes to me for service has one requirement: No Norton. Take norton off, and people are *amazed* at how much faster their machines run.

    I substitute Free-av.com for Norton- better infection detection, less memory overhead, free (with the option of buying a license- I usually guilt them into doing it), and nightly upgrades.

  8. Can you say AVAST? by rizzo320 · · Score: 4, Interesting

    Although they may hold on to the enterprise market, why even bother with Norton AntiVirus or Internet Security when you can get Avast AntiVirus Personal edition for free! http://www.avast.com/eng/download-avast-home.html/

    No, I don't work for them, or own stock. They've even updated it for Vista. The cost? Register for a free serial number every 14 months.

    Comodo firewall http://www.comodo.com/ is nice free step up for those who think they need something more than Windows firewall.

    In the year 2007, there is really no need for a consumer to pay for a product from Symantec/Norton, McAfee, or any other security software vendor that has been fleecing us for the last several years.

    1. Re:Can you say AVAST? by evilgiu · · Score: 2, Interesting

      Kudos to Avast! I've been using it for the past 3 years and it is beautiful. I even bothered to upgrade to the paid Pro version, which has a couple more resident scan modules and works with push updates from their servers, instead of me having to remember/set a schedule for it. There have been occasions where I got up to 3 virus definitions updates in a single day =) Could it be just eye-candy? Perhaps, but it feels good, is not invasive and doesn't clog my system. Very happy customer here.

      --
      It's not easy being green.
  9. Re:AVG by Bill,+Shooter+of+Bul · · Score: 2, Interesting

    By the same token, I've never seen AVG prevent, or detect an actual virus. I've then removed avg and installed f-prot /or fsecure and watched the virus count run up. But at least avg is free, right? I'm sure it prevents some, but for my parents, it doesn't deal with their weekly virus infection. always YMMV

    --
    Well.. maybe. Or Maybe not. But Definitely not sort of.
  10. Re:No great loss by Radon360 · · Score: 4, Interesting

    Well, somewhere in 1990, Peter Norton sold things to Symantec. They (Symantec) continued to associate themselves with Peter Norton up until 2001 or so. About that time is the consensus that things went downhill. I'm not certain how much involvement Norton had with Symantec up until that point, but I'm willing to speculate that when the two parted companies, that's when Symantec began their transformation into selling the crap they do now.

    Gosh, I miss the good ol' days of Norton Utilities and the like...in DOS nonetheless. Now there was a powerful piece of software that was truly easy to use. The UI actually showed you some shred of respect that you knew what you were doing.

  11. Re:Just in time for us to migrate to Symantec by will_die · · Score: 2, Interesting

    The corporate/enterprise versions of symantec and mcafee are great. They scan mail and scan the system and files so they do everything you want from a virus program.
    In additon they take up alot less resources then the home versions, and are usally easy to uninstall. Even without the management software you can use them, and they will download info from the web sites of the appropriate company.

  12. Re:No great loss by monsted · · Score: 2, Interesting

    We're migrating about 250 TB (no, not GB) from Legato^WEMC Networker to NetBackup because some bean counter made a better deal with Symantec and have so far only found drawbacks to that move. Worst of all, Symantec is requiring us to install full (including X, open office and every single piece of software known to man) Solaris packages if we want support from them...

  13. Re:Just in time for us to migrate to Symantec by Brimstar · · Score: 2, Interesting

    As a former Symantec Corp customer, I'll disagree with that. The uninstaller for 8 was horrible, and the push install of 9 flat out didn't work for about half of my network (frequently caused by issues with 8). Nothing special about the network either, it just didn't work. In fact, about 1 in 20 network installs didn't work at all for some reason and I had to go install by hand. 9->10 seemed like it was going better until I had several systems start randomly screwing up and causing our EE and ME CAD applications to crash. I was getting sick of all the issues with security between the server and the clients as well as a multitude of other things.

    I moved to NOD32, and couldn't be happier. Uses less than half the resources Symantec Corp did, and does a better job. I've had systems come out cleaner using a 3 month old set of definitions with NOD than Symantec Corp. I've got a central management interface that hasn't needed updated in over 6 months because there's been no security holes. Updates happen according to my policies by dropping them in the correct directory if I don't want it to auto-download, although I do just use auto-downloading. I can have one central server per location, then have the server upload it's logs to my central server a few times a day to keep traffic on my VPN links down. It works better and has caused fewer issues. Plain and simple, it's been a better product. Cheaper too!

  14. Re:So your point is? by Spudds · · Score: 2, Interesting

    Everyone who runs as administrator in windows right now would be running as root in linux and then you would see the exact same problems on linux that you do with windows.

    That's just asinine.

    Windows (barring Vista which won't take major effect for a while and has it's own serious design flaws) runs EVERYTHING as administrator by default.
    Linux runs EVERYTHING as a limited user by default.
    Most average joe's would be using the *desktop* environment and would log in as a USER, thus protecting themselves from malicious software targetting their system.

    Sure, they may lose personal files by running a nasty program someone emailed to them, but at least they won't become a botnet zombie machine that spams my inbox ALL-DAY-LONG.