Apple Care Efficiency When Macs Break?

cyber-dragon.net asks: "I have long been a staunch supporter of Apple and Macs, however my recent experience with trying to bring them into my department, at work, has been disappointing. We had a Mac Pro (the big quad processor monster) die after four days. Of course, this kind of stuff happens, and everything else has worked flawlessly. I even dealt with the inevitable teasing about the shiny new Mac being a lemon. Almost four hours dealing with Apple Care, three hours dropping off and picking up my computer at different stores, as per their instructions, trying to get this done quickly — I am beginning to wonder if Apple really wants business customers to rely on these machines. Much as I may dislike Dell, when my Linux box died it was fixed in four hours, and I spent maybe 20 minutes of my time setting up the repair. I have spent seven hours of my time so far on this Mac, and it still will not power up. Is this just me or have other people lost critical business machines to the depths of Apple Care inefficiency and lack of business level support?"

Comments

Let me save the Apple Fanboys some time.

[Spazntwich]

User error!

Re:AppleCare is great...

[elrous0]

Wow, that sounds like a bunch of that stuffed-shirt/John Hodgeman/PC stuff. Surely a hipster like Apple would never lower themselves to such uncool depths as "assigning an account representative from Apple Corporate." They're more the free-wheeling, outside the box, creative types.

"Service your broken Apple? No way, man. The problem is YOU, not the computer! You're just not cool enough to use it. If you had listened to REM *BEFORE* they hit MTV, then maybe you wouldn't NEED it serviced. Did you ever even attend a SINGLE Phish concert in college? No? That's what we thought. You have the nerve to think that Nickelback and Fallout Boy are cutting edge and then you think we're going to service your computer? Forget it. Apple just works man, it doesn't break. And, if it does break, you've got to to be all creative about it. Have you even TRIED healing crystals? Did you consult a Shaman? No? Sounds like YOU'RE the one who's broken, dude. Now call us back when you're actually worthy of owning an Apple--which will probably be never."

-Eric

Re:AppleCare is great...

[Matt Perry]

I speak with him at least once per week.

If you're having so many problems with your computers that you have to speak to your rep once a week, you might want to reconsider your hardware vendor.