Apple Care Efficiency When Macs Break?

cyber-dragon.net asks: "I have long been a staunch supporter of Apple and Macs, however my recent experience with trying to bring them into my department, at work, has been disappointing. We had a Mac Pro (the big quad processor monster) die after four days. Of course, this kind of stuff happens, and everything else has worked flawlessly. I even dealt with the inevitable teasing about the shiny new Mac being a lemon. Almost four hours dealing with Apple Care, three hours dropping off and picking up my computer at different stores, as per their instructions, trying to get this done quickly — I am beginning to wonder if Apple really wants business customers to rely on these machines. Much as I may dislike Dell, when my Linux box died it was fixed in four hours, and I spent maybe 20 minutes of my time setting up the repair. I have spent seven hours of my time so far on this Mac, and it still will not power up. Is this just me or have other people lost critical business machines to the depths of Apple Care inefficiency and lack of business level support?"

Comments

AppleCare more like AppleNinjaTraining

[Sciros]

My experience was actually quite similar. I was tasked with replacing everything in our IT department with Apple stuff, down to the pens and notebooks. The general policy was if it wasn't Apple it wasn't up to the task. Well, three days after one of our big Mac Pros came in, a friggin ninja crawled out of it and started giving us major grief. At first he was just being a nuisance, taking all of the paper cups out of the cappucino machines, covering elevator buttons with engine grease, stuff like that. But over time he started slicing up monitors, breaking fluorescent bulbs over people's heads, and eventually got into the usual ninja habit of killing people and setting things on fire.

I contacted AppleCare about the issue, and their response was I had clearly ordered the Mac Pro with the "trojan horse" option turned on. Friggin liars. Well, no matter what I said, they refused to take the ninja back.

Eventually we started running out of equipment thanks to that jerk. Unable to be productive typing on half a keyboard and a cordless-by-way-of-sword mouse, I was left with no option other than contacting Apple's Business support and informing them that AppleCare was being uncooperative. These guys sent me Chuck Norris within 3 business days and now I'm back in full productivity mode. Though our floor's cappucino machine is messed up after eating one of Chuck's nickels and taking a roundhouse in the gut for it.