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GoDaddy Bobbles DST Changeover?

Several readers alerted us to this piece in PC World reporting on concerns that GoDaddy might not be ready for the DST changeover. Some readers, and others, claimed that GoDaddy's servers are not reachable now and are not serving email or web sites; but others see no evidence of this. The article recounts the rather flip response one GoDaddy customer got from their tech support: "As Daylight Savings [sic] does not apply to our servers, since we are on Arizona Time and our time zone does not change, our servers wouldn't update." When IDG News Service contacted GoDaddy they got an altogether more sensible reply.

25 of 201 comments (clear)

  1. Timezones by Alioth · · Score: 5, Informative

    For international services like domain registrars, switch to UTC already. Running the server on a local timezone will only lead to confusion.

    All my internet servers just use UTC. NTP synchronized, naturally.

    1. Re:Timezones by Scott+Wunsch · · Score: 4, Informative

      Actually, you have that backwards. POSIX timezone definitions (the things you find in /usr/share/zoneinfo on Linux) describe how DST works in all different years. If you convert a UTC timestamp in March 2005 to your local timezone, it won't use DST, but if you do it for a UTC timestamp in March 2007, it'll know that then it needs to use DST. Thus, you're actually better off storing everything in UTC, because then you know what time everything really took place / will take place, in any timezone you care to know it in.

      --
      \\'
    2. Re:Timezones by flyingfsck · · Score: 2, Interesting

      Yeah, though in actuality, recalculations of the earth surface cased the Greenwich line to no longer run where it used to. It is a few meters away now. The trouble is that the earth hasn't got an exact centre to base measurements on.

      --
      Excuse me, but please get off my Pennisetum Clandestinum, eh!
    3. Re:Timezones by Munchr · · Score: 2, Informative

      There is a setting that tells windows that the system clock is UTC. It is HKLM\SYSTEM\CurrentControlSet\Control\TimeZoneInfo rmation\RealTimeIsUniversal. When set to the value 1, windows will apparently treat the system clock as UTC. However, according to Markus Kuhn there are several bugs, involving the system debugger and the code that calculates DST changes when the key is active.

    4. Re:Timezones by cookd · · Score: 2, Informative

      Just to avoid confusion on the terms -

      Windows maintains its internal clock as UTC. Things just get too messy otherwise.

      Windows does not currently have working support for a CMOS (hardware) clock that is not set to local time. It converts the internal UTC time to local time before updating the hardware clock, and when reading the hardware clock, Windows assumes it is set to local time. (This is rather silly if you ask me. Unfortunately, nobody ever asks me.)

      --
      Time flies like an arrow. Fruit flies like a banana.
  2. if there is a possibility for a screwup ... by sarathmenon · · Score: 5, Interesting

    I dont understand, all that godaddy does is manage dns, web servers for parking space and basic MX services. How can someone fuck up with this kind of setup? Even if DST patches are off the only problem that i see is with

    1. DNS TTLs being incorrect.
    2. Your mail showing incorrect time
    3. Web server logs (who analyzes these anyway) showing an incorrect time.

    How can any or all of these bring down a site. WTF?

    --
    Microsoft: "You've got questions. We've got dancing paperclips."
    1. Re:if there is a possibility for a screwup ... by tomstdenis · · Score: 3, Insightful

      Well you see.... *points to elephant in corner* ====> who me?

      Tom

      --
      Someday, I'll have a real sig.
    2. Re:if there is a possibility for a screwup ... by brokencomputer · · Score: 3, Informative

      I called GoDaddy and they told me "we're having network issues. We've been having them for a while. I don't know when they'll be fixed but they should be soon." My site is now resolving ( http://wrongplanet.net/ ) but it wasn't resolving when i called. He didn't say anything about daylight savings time and some of my other domains with godaddy had no problems.

    3. Re:if there is a possibility for a screwup ... by canuck57 · · Score: 2

      Could be a Windows issue? Windows and PCs usually store local time, and map back to GMT through time zone info.

      Where as most UNIX installs, and PC-UNIX installs where you choose network time on install would work the other way.

      The important difference is GMT0 is network time, thus not calculating it once again has advantages. I have 3 un-patched systems running on the internet right now, all work just fine. Sure, a email header might be out an hour but it shouldn't make any difference.

  3. DST? by Xandu · · Score: 4, Insightful

    The real question is, is the problem DST related, or is it a coincidence?

    Sure, it happened around the day of the change. Sure, they were pretty flip about responding to peoples' questions about their DST change readyness. But is it fair to jump to the conclusion that it [the outage] is because of the new DST rules? It could be that they are incompetent in other ways. ;-)

    --


    --Xandu
    1. Re:DST? by drmerope · · Score: 2, Insightful

      This whole article is bogus. GoDaddy started having troubles several days ago. It has nothing to do with DST. It does, however, demonstrate people's propensity to find evidence in mere coincidence.

  4. IntellAdmin blew it with their DST fix by Animats · · Score: 5, Informative

    Remember IntellAdmin, offering a free DST patch for Windows 2000? Well, it doesn't work. I installed it on a Win2K system, and the time didn't change to DST. I contacted Intelladmin, and got "workaround instructions" (open clock, change to another time zone, change back, then reset the clock to the correct time.). It only changes to DST the next time you manually set the clock.

    So if you deployed this "patch" on your Win2K machines in a corporate environment, the time is going to be wrong when everybody shows up on Monday.

    1. Re:IntellAdmin blew it with their DST fix by Dr+Caleb · · Score: 2, Informative

      "It only changes to DST the next time you manually set the clock."

      "So if you deployed this "patch" on your Win2K machines in a corporate environment, the time is going to be wrong when everybody shows up on Monday."

      The Microsoft KB articles said that was exactally what you would have to do with 2000 and NT4. Everyone seemed to think that we were changing the *time* early this morning. Well, we weren't, we changed *timezones*. On 2K and NT4 updating the timezone information only ocurrs when the timzone is changed.

      Didn't anybody know what they were doing?

      --
      "History doesn't repeat itself, but it does rhyme." Mark Twain
  5. Admitting it now by rhyno46 · · Score: 2, Insightful

    I can confirm that they were down, but it looks like they might be coming back up. Some of my hosts are responding now.

    For a bit, the GoDaddy support site mentions "technical difficulty". Godaddy.com

    The Internet Storm Center has notes, too: SANS Internet Storm Center

  6. My Linux update by ortholattice · · Score: 3, Informative

    Here is how I updated a Linux machine (Debian Woody) for Eastern
    time, if anyone is interested.  Some of the information I found on
    thar Intraweb was, well, sloppy, and it took some trial-and-error.
    The following was exactly what I typed, and it "took" correctly
    this morning, with a nice 1-hour gap in the Apache log at 2am.  I
    don't know if this is the best way, but it worked.

      su -
        # root password, of course :)
      ls -l /etc/localtime
        # (mine said:  /etc/localtime -> /usr/share/zoneinfo/US/Eastern,
        # in case we have to reverse the procedure below)
      mkdir /root/dst2007
      cd /root/dst2007
      wget ftp://elsie.nci.nih.gov/pub/tzdata2007c.tar.gz
      tar -xzf tzdata2007c.tar.gz
      zic -d zoneinfo northamerica
      cd /usr/share
      mv zoneinfo zoneinfo.old
      mv /root/dst2007/zoneinfo/ .
      ln -sf /usr/share/zoneinfo/America/New_York /etc/localtime
      zdump -v /etc/localtime | grep 2007
         # (should include Mar 11 in listing)

    1. Re:My Linux update by cmcguffin · · Score: 5, Funny

      And to think that some people claim Linux isn't ready for the desktop! ;)

  7. Uhh.. Whats not "sensible" about that answer? by Anonymous Coward · · Score: 2, Informative

    I live in Arizona.

    I'm a Unix admin for one of the largest ISPs in the state. We're an AIX house.

    I can't speak for our Windows bretheren, but our AIX boxes required absolutely no patching. Our servers calibrate against a UTC source, and the patch IBM offers only affects the optional right-hand portion of $TZ in /etc/environment...A field that doesn't exist if you're MST-7 w/o DST.

    GoDaddy's response is entirely sensible.

    The only thing not "sensible" here is that you have a bunch of clowns in Congress making decisions with ramifications far beyond their ability to even wrap their brain around.

    By the way, our trains run just fine without DST. :)

    1. Re:Uhh.. Whats not "sensible" about that answer? by Qzukk · · Score: 2, Insightful

      I can't speak for our Windows bretheren, but our AIX boxes required absolutely no patching. Our servers calibrate against a UTC source, and the patch IBM offers only affects the optional right-hand portion of $TZ in /etc/environment...A field that doesn't exist if you're MST-7 w/o DST.

      GoDaddy's response is entirely sensible.


      Unless, of course, people try to connect to their server from outside of the timezone, say on a website that takes the current time converts it to the user's timezone (set by a cookie or account preferences) and shows it to them such as 99.9% of the forum and blog software out there (lol, slashdot can display everything in utc and let the users figure it out themselves)

      Good thing that none of the sites GoDaddy hosts runs any software like that, right?

      --
      If I have been able to see further than others, it is because I bought a pair of binoculars.
  8. Did anyone else read the title wrong? by Ghoser777 · · Score: 4, Funny

    I swore it said GoDaddy Boobies Changeover.

    --
    James Tiberius Kirk: "Spock, the women on your planet are logical. No other planet in the galaxy can make that claim."
  9. MOD DOWN by Anonymous Coward · · Score: 2, Insightful
    previous response

    GP is correct, actually. Suppose a user schedules an event for 9 am local time. The server re-maps this to UTC, then stores the UTC time. Then, government comes along and changes the mapping between local time and UTC by rescheduling the start of DST. Now, when the server maps back from UTC, the event ends up as 8 am local time. This is probably not what the user wanted.

    you're an idiot.
  10. Re:Timezones & embedded firmware by Technician · · Score: 3, Interesting

    Thus, you're actually better off storing everything in UTC, because then you know what time everything really took place / will take place, in any timezone you care to know it in.

    Whether it's done in UTC or local time zones, having local decisions made based on the local time can be problematic when hardware, firmware, and software manufactures don't provide updates.

    The DST has changed. I am now taking inventory of hardware that didn't properly make the change. I don't count things like the digital clock in my car, because it doesn't support DST in any way.

    Items that have failed and support DST and still failed include my wall Atomic Clocks, and my Linksys Router with the latest (Feb 2007) firmware updated. The manufactures website on both of these items makes absolutely no mention of the DST change as if nothing happened.

    I have work-arounds for both failures. It involves turning off the broken DST and changing the time zone one zone to the East. The Linksys router is a non-issue for most folks, but I use the clock for access restrictions, otherwise the school age kid requires lots of prodding to get offline and go to bed. Having his access shutdown eliminates lots of nagging.

    Why can't Linksys even admit the issue and state on the website the latest firmware update did not address the issue? I should not have to check to see if the software is working properly. I think I will submit a bug report and see what happens.

    --
    The truth shall set you free!
  11. OFFICIAL GoDaddy.com response by Elonline · · Score: 2, Informative

    This morning, March 11, some of our Go Daddy services came under significant and sustained distributed denial of service attacks resulting in intermittent disruptions of various services, including shared hosting and email.

    Our Internet Security and Network teams immediately invoked counter-measures to respond to these large scale, sophisticated attacks.

    After 4-5 hours of intermittent disruptions of various services this morning, including shared hosting and email, the attack was contained.

    Our Internet Security and Network teams will continue to analyze and assess the nature of today's attacks and their characteristics to identify additional defense mechanisms that can be used in the ongoing efforts of Internet Security.

    Go Daddy has made and will be continuing to make significant investments in our information security infrastructure to protect from these shifting types of attacks.

    This in no way related to the switch to Daylight Savings Time, as some have speculated. With regard to DST, Go Daddy has been engaged in preparation and patching and worked closely with our vendors for some time leading up to the DST change. leading up to the DST change.

    Neil Warner
    Chief Information Security Officer
    The Go Daddy Group, Inc.

  12. Re:Timezones & embedded firmware by Reaperducer · · Score: 2, Interesting

    Items that have failed and support DST and still failed include my wall Atomic Clocks
    Strange. My atomic clocked changed just fine. Also, I was always under the impression that the DST function wasn't built into the clock itself, but into the data stream coming from WWV or WWVH (depending on your location.) Maybe you live somewhere that your clock ended up locking into CHU, the atomic clock in Canada, or the one in South America (call letters escape me right now). I've picked both of those up loud and clear on my shortwave radios from time to time in the United States.
    --
    -- I'm old enough to have lived through six different meanings of the word "hacker."
  13. Re:Timezones & embedded firmware by MaggieL · · Score: 2, Informative

    Maybe you live somewhere that your clock ended up locking into CHU, the atomic clock in Canada...

    I've never seen a clock that synced from CHU (3.33 MHz and 7.335 MHz)...or from WWV/WWVH (2.5, 5, 10, 15 and 20 MHz), for that matter.

    The clocks and watches that feature "atomic time" use the signals from WWVB on 60 KHz.

    --
    73 de Maggie K3XS
    Editor, Phil-Mont Mobile Radio Club Blurb - http://www.phil-mont.org/
    Elecraft K2 #1641 -- AOPA 925383 -- ARRL 39280

    --
    -=Maggie Leber=-
  14. Re:Timezones & embedded firmware by Technician · · Score: 2, Informative

    My atomic clocked changed just fine. Also, I was always under the impression that the DST function wasn't built into the clock itself, but into the data stream coming from WWV or WWVH (depending on your location.)

    The clock manufactures have the option of either reading the DST bit, or using an internal table. Many manufactures have opted for the internal table, especialy those marketing to non-USA markets such as South America. My SkyScan clock did not update. I even forced a reset to see if it didn't catch the update. It still has no idea it's daylight savings time. I switched DST off so it does not become wrong in April and moved timezones one to the East. My clock uses an internal table and does not use the DST bit. It is not mentioned in any of the clock specifications.

    --
    The truth shall set you free!