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Store Says DRM Causes 3 of 4 Support Calls

Posted by kdawson on from the cost-shifting dept.

Carter writes "Ars Technica is reporting that Musicload, one of Europe's largest movie stores, has found that 75% of its customer support problems are caused by DRM. Users have frequent problems using the music that they have purchased, which has led Musicload to try selling independent label music without DRM. Artists choosing to abandon DRM in favor of good old-fashioned MP3 have seen 40% growth in sales since December. Good to see someone in the business both 'gets it' and is willing to do something about it."

7 of 155 comments (clear)

  1. I dont get it. by brian.gunderson · · Score: 5, Funny

    I personally don't understand why everybody hates DRM so much. Let's consider the needs of the handicaped for once.

    --
    Appended to the end of comments you post. 120 chars.
    1. Re:I dont get it. by Anonymous Coward · · Score: 1, Funny

      Sheesh.. you don't have the slightest idea what people mean when they talk about DRM.

      See? It's already in the Linux kernel!

  2. Four? by Das+Auge · · Score: 5, Funny

    Four support calls isn't really that bad...

  3. used CDs work by digitaldc · · Score: 5, Funny

    I have given up on downloaded music these days, if I really like a band I'll buy a new or used CD, and definitely never use iTunes.

    Next thing you know, we'll be getting out the microphone and rip a song right from the loudspeakers - oldskool.

    --
    He who knows best knows how little he knows. - Thomas Jefferson
  4. Re:These Are Desired Problems by Anonymous Coward · · Score: 4, Funny

    DRM and it's monopolizing ability will be gone by the end of this decade.
    Oh, thank god! I was worried that the RIAA would continue to rape me and the artists like they have been for the past 30 years. But now this anonymous coward has reassured me that it will not last past 2010!

    I can't wait for 2010. No more DRM and I'll have my flying stainless steal DeLorean!
  5. Pass the cost on by gelfling · · Score: 4, Funny

    Make the media more expensive. Drive out your own customers. Complain there aren't enough people in the known world to sue. Lather rinse repeat.

  6. Re:"Music Load" by Anonymous Coward · · Score: 1, Funny

    Then I guess you've blown it.