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Dell Refunds Vista/Works With Two Emails
look@thealternative.ch writes "Although many people have asked for pre-installed Linux, and Dell seems to have listened, some still think that buying a naked PC won't be easy. But what about stripping it naked after you buy it? I managed to get Windows Vista (and a bit more) refunded from Dell Germany last week. The process was surprisingly simple: 1) After delivery, ask Dell Support for refund by email. 2) ??? 3) Refund!!! Read the full email conversation in the original German or my English translation. For the impatient reader: The refund is €77.54 for Windows Vista Home Basic plus Works 8.0 (that is 15% of the total amount I paid). The whole process took 2 emails, 2 more to say thank you, and less than 48 hours. The money is already in my account. Kudos to Dell Customer Care (esp. 'Veronika') for being efficient and customer-oriented!"
Isn't it wonderful when the hot/nice telephone operator helps you out with your "problem" in an efficient manner. It's like this little relationship you're having you where she's completely at your service there making your life so so so wonderful.
But then she goes and does it with the next guy too. Dirty girl.
We're talking about a 1-800 number, not a 1-900.
Dear Vista Hater,
As you do not want the Windows Vista operating system, we will refund you the purchase price you paid for it (ca. 42.29 Euro gross). I would like to ask you to send me your bank details that I can mark the payment in our system. I need:
your name:
bank name:
city (of bank):
bank code:
account no:
The money should be paid back within one week.
Yours Sinfully,
Ajabaili Sakilikulu
Virtual Betting on Facebook for non-geeks.
some still think that buying a naked PC won't be easy. But what about stripping it naked after you buy it?
Doing things that way always gets me waaay more in the mood. Gotta do it slowly though.
== Jez ==
Do you miss Firefox? Try Pale Moon.
Somehow, I don't think the people of Deutchland will be too happy after you called their country Douche-land ;-)
103,262,207 US dollars? Wow, everything *is* more expensive in Europe!
Chris Mattern
That was EU77.00 for Vista and 00.54 for Works.
Sounds about right.
"Win treats sysadmins better than users. Mac treats users better than sysadmins. Linux treats everyone like sysadmins."
You took a perfectly good Windows computer(...)
Is there such a thing?
"what's to stop someone lying to Dell and getting 77 bucks"
Dell: Hi, this is Dell technical support. How may I help you?"
Customer: Uh, I want a refund for Vista since I'm not using it.
Dell: Okay, I just need you to answer one randomly selected question. What does "ls -l" do?
Customer: It displays a long directory listing.
Dell: Your refund check is on the way.
Step 0: Buy a Dell in a box
....
Step 1: Cut a hole in the box