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Dell Refunds Vista/Works With Two Emails

Posted by kdawson on from the try-this-at-home dept.

look@thealternative.ch writes "Although many people have asked for pre-installed Linux, and Dell seems to have listened, some still think that buying a naked PC won't be easy. But what about stripping it naked after you buy it? I managed to get Windows Vista (and a bit more) refunded from Dell Germany last week. The process was surprisingly simple: 1) After delivery, ask Dell Support for refund by email. 2) ??? 3) Refund!!! Read the full email conversation in the original German or my English translation. For the impatient reader: The refund is €77.54 for Windows Vista Home Basic plus Works 8.0 (that is 15% of the total amount I paid). The whole process took 2 emails, 2 more to say thank you, and less than 48 hours. The money is already in my account. Kudos to Dell Customer Care (esp. 'Veronika') for being efficient and customer-oriented!"

3 of 277 comments (clear)

  1. Great ! by BESTouff · · Score: 4, Insightful

    77 for Vista OEM is acceptable. Now, make that not an accident but a regular refund, and explain hos to do it elsewhere than in Germany, and I'm sold.

  2. Sounds good by cdrdude · · Score: 3, Insightful

    That sounds nice an all, but it's in Germany. How about other places? Is German Dell an anomaly here?

    --
    This sig is neither interesting, nor humorous. Including meta-humor.
  3. Re:You must be mistaken... by teh+kurisu · · Score: 4, Insightful

    You mean slashdot.org.uk? Or slashdot.de? Funnily enough, it's not slashdot.us either...