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To Verizon, "Unlimited" Means 5 GB

Jason writes "For years there have been stories about people getting their unlimited Verizon EVDO Wireless accounts terminated because of excessive data usage, but Verizon never explicitly said that there is a limit. Now if you dive into the terms of the Unlimited Data Service plan they have put a section in that specifically states that anything over 5GB of data usage in a one month period is considered prima facie evidence that you must be downloading movies, and you will be cut off."

12 of 743 comments (clear)

  1. False Advertising by Silver+Sloth · · Score: 5, Informative

    Doesn't the US have somethign equivalent to the British Trades Description Act. If they tried selling 'unlimited' internet access with a limit in the UK it would be, de facto, illegal, whatever the small print.

    --
    init 11 - for when you need that edge.
    1. Re:False Advertising by Dachannien · · Score: 4, Informative

      Actually, there are situations in the US in which false advertising is a criminal act. In particular, see 18 USC 52-55. The same applies, perhaps even in a broader sense, in some states. In Ohio, for example, it may be a third- or second-degree misdemeanor.

      Civil remedies may apply as well, although an individual's damages are likely to be very minimal in this case, probably governed by state law. In Ohio, this would probably amount at most to the prorated monthly service fee, possibly a connection charge by an alternate supplier, and attorney's fees. If you're willing to file in non-small-claims court, you could also ask for an injunction against the offender.

      (I ANAL, and all that jazz.)

  2. Purpose is plainly stated by wombatmobile · · Score: 5, Informative


    Paragraph 1 of the Verizon terms state plainly that the Unlimited plain means unlimited bandwidth for a particular small set of uses:

    Unlimited Data Plans and Features (such as NationalAccess, BroadbandAccess, Push to Talk, and certain VZEmail services) may ONLY be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email, and individual productivity applications like customer relationship management, sales force, and field service automation). The Unlimited Data Plans and Features MAY NOT be used for any other purpose.
  3. Re:What the hell? by Cragen · · Score: 5, Informative

    At least they are consistent. Verizon gives you 2GB for your FIOS email account, but will not allow any emails older than 30 days to remain in one's email folders. They are simply deleted after 30.00001 days. Thank goodness for Gmail, and all the rest. Verizon email is simply a waste. Perhaps they really don't want anyone to use. it.

  4. Not bad for the mobile industry by jrumney · · Score: 3, Informative

    If you think that's bad, to Vodafone UK, "unlimited" means 15Mb. Yes mega, though that's per day, not per month. It also doesn't include IM, VOIP or P2P. This is according to their new price plans that start in June, with a "£1 per day flat rate for internet usage".

  5. Pizza, Internet, what's the difference by Dachannien · · Score: 3, Informative

    Compare this to Papa John's, which is running a special on their website which says: Three Medium, Unlimited Toppings (Maximum Five Toppings per pizza)

    To quote Inigo Montoya, "You keep using that hword. I do not think it means what you think it means."

  6. Re:.ca by djrok212 · · Score: 3, Informative

    Read the original article again. This isn't people using their cellphones for Internet access, but Verizon's EVDO service which is designed to be a primary Internet access method for people on the road.

  7. Re:What the hell? by Trailer+Trash · · Score: 3, Informative

    Verizon isn't merely being dishonest in calling it "Unlimited", they're also being very, very, stupid.

    That's what rocks about the cellular service industry. Everybody's mouth-breathing stupid so it's not a competitive disadvantage.

    I read Verizon's TOS a couple of months ago when evaluating the service and said "no thanks". They say in no uncertain terms that the service is for web browsing and email only, and if you go over the 5G they'll assume you're using it for something else and cut you off with no recourse.

    While web and email are probably what I spend the most time doing, I still download iso's with bt, use ichat with my mother, stuff that uses more bandwidth. I might also use a vpn or something like that.

    I look at my mother as the quintessential "normal user", and even she is doing stuff that's outside the realm of email and web. Thankfully wifi hotspots are common enough that I'm not too worried about it.

  8. Re:This is 2007. by RevMike · · Score: 4, Informative

    Now for the 5GB limit. Get real. 1 DVD ISO for a linux distro is 4GB alone. I could easily reach this limit in about 20 minutes without even trying, just setting up a new machine.

    I think you probably missed an important point. This is not a limit on Verizon's wired DSL or FIOS services, this is VerizonWireless' (a different company) 3G wireless data services.

    With an average download speed of about 400kbs, 5GB represents about 40 hours of continuous download. EvDO is simply not practical for moving about large amounts of data.

    I'm not a great fan of Verizon's business practices, but from a practical perspective the 5 GB limit is unlikely to affect 99.99% of their users. I'm traveling to client sites quite a bit for my job doing software implementations. I use the service extensively, mostly for web access, replicating email, and some Remote Desktop/VNC usage, and I rarely break 1GB in a month.

  9. Re:Sign the petition by SnowWolf2003 · · Score: 4, Informative

    Sign the petition to stop UK ISPs from advertising unlimited packages when there are in fact hidden caps in their un-Fair Usage Policies
    http://petitions.pm.gov.uk/Unlimited-ADSL/

  10. Re:Whoa! by stry_cat · · Score: 3, Informative

    This is NOT for home internet.
    Not exactly.

    This is for a cellphone.
    Again not exactly.

    The Verizon plan in question is marketed towards business professionals who are on the road a lot and need an internet connection for their laptop. Ture, the EVDO card you get with the plan uses the cell phone network to transfer your data. However it is meant to be your laptop's internet connection. Your cell phone does not use this plan at all.

    I was on the road for a solid month last year and used their little EVDO card. My company is big enough that we have some exclusive deal where we really do get unlimited bandwidth. Just looking at the emails I downloaded in the first week I think I went over the 5GB. In the emails, there were 4 ppt files, 20 doc files, and 1 xls file. That xls file alone totaled just under 2GB (which is the max file size allowed by our server).

    So at least in my case 5GB/month would really not work and I'm lucky to work for a big enough client that they can really get the unlimited bandwith.

    The card was so good (speed was very close to my crapcast cable modem) and worked really everywhere (except in some very very very rual parts of Wyoming and Montana) that I was thinking about getting one for my personal use. Then I saw the that not only do you pay a fifty-some dollars a month but there is also a per kilobit charge on top of the monthly fee too. Now that I see there is a 5GB limit, I'm really glad I didn't get one.

  11. Re:What the hell? by Intron · · Score: 3, Informative

    5GB is the upper limit. Here's the TOS:

    "Unlimited Data Plans and Features (such as NationalAccess, BroadbandAccess, Push to Talk, and certain VZEmail services) may ONLY be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email, and individual productivity applications like customer relationship management, sales force, and field service automation). The Unlimited Data Plans and Features MAY NOT be used for any other purpose. Examples of prohibited uses include, without limitation, the following: (i) continuous uploading, downloading or streaming of audio or video programming or games; (ii) server devices or host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) file sharing; or (iii) as a substitute or backup for private lines or dedicated data connections. This means, by way of example only, that checking email, surfing the Internet, downloading legally acquired songs, and/or visiting corporate intranets is permitted, but downloading movies using P2P file sharing services and/or redirecting television signals for viewing on laptops is prohibited. A person engaged in prohibited uses, continuously for one hour, could typically use 100 to 200 MBs, or, if engaged in prohibited uses for 10 hours a day, 7 days a week, could use more than 5 GBs in a month."

    --
    Intron: the portion of DNA which expresses nothing useful.