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Why Desktop Email Still Trumps Webmail

p3net writes "Shortly before the release of Thunderbird 2.0 RC1, Wired held an interesting interview with Scott MacGregor, the lead developer of Thunderbird. He presents some views as to why desktop email clients still triumph, even in this much-dominated web age. 'Some users want to have their data local for privacy and control. Furthermore, you can integrate data from different applications on the desktop in ways that you can't do with web-based solutions, unless you stick to web solutions from a single provider. For example, you can use your Outlook address book with Thunderbird. We'd like to continue to expand the kinds of data you can share between Thunderbird and other apps (both web and desktop applications).'"

16 of 340 comments (clear)

  1. Outlook Competitor (finally) by avronius · · Score: 4, Informative
    It looks like Lightning is already available for download for Thunderbird 2...

    I haven't tried it yet - I've been using Sunbird - but the additional features that lightning provides will help Thunderbird on the road to becoming a more complete Microsoft Outlook competitor. If only we could convince someone to write the Exchange competitor on an open database...

    From the Sunbird / Lightning page http://www.mozilla.org/projects/calendar/lightning /

    Which is right for me?

    You may prefer Mozilla Sunbird if...
    you prefer your calendar to be separate from your email client
    you don't currently use Mozilla Thunderbird for your email
    you don't like adding add-ons [such as extensions or themes] to your applications

    You may prefer Lightning if...
    you send or receive meeting invitations via email
    you already use Mozilla Thunderbird for email
    you customize your applications with add-ons [such as extensions or themes] You can follow the Mozilla Calendar Weblog here >> http://weblogs.mozillazine.org/calendar/
  2. Sorry... by tenchiken · · Score: 4, Interesting

    I was a huge advocate for these types of programs... Then Gmail came out. I rationalized sticking with them in that I didn't want Google reading my email. Then I started using Zimbra. It doesn't make sense to have thick clients anymore, when the web apps can do everything that the desktop apps can, and there is a solid open source program for hosting it yourself.

    The Zimbra guys even have connectors for Evolution and Exchange if you want to stick with thick desktop apps, but if there is one thing Gmail has proven is that users are willing to give up functionality for remote accessibility, and with Zimbra, they don't even have to do that.

    1. Re:Sorry... by penix1 · · Score: 5, Insightful

      "It doesn't make sense to have thick clients anymore, when the web apps can do everything that the desktop apps can..."

      Until you don't have an Internet connection. I can type up 30 emails and queue them in the outbox until I do get connected if it is local.

      --
      This is a sig. This is only a sig. Had this been an actual sig you would have been informed where to tune for more sigs.
  3. Desktop applications by HomelessInLaJolla · · Score: 4, Insightful

    Didn't we already see this?

    More to the point: desktop applications are inherently preferable to the individual user. The argument can be made that a corporate environment, in which more than twenty people may need to use a program with limited seats in a license, or in which more than five people need to work collaboratively on the same data set, a client-server type may be more appropriate. Webapps are a client-server type of application in which the client is the web browser and the server is the application running within the web server. Viewing it as such may help to expose the odd nature of allowing so many middle layers to persist.

    Desktop apps are important not only for security but also for efficiency and to prevent the gratuitous overconsumption of network resources.

    --
    the NPG electrode was replaced with carbon blac
  4. Drag and Drop by sarahbau · · Score: 5, Interesting

    One of the main things I don't like about web mail is I've not seen one that lets me just drag a file or picture right into the message pane. If I want to email 8 pictures to someone, I normally have to click "add file," locate it, then do that 8 times (and many make me upload them one at a time as well, so that takes even longer). Another thing is the ability to get all 5 of my email accounts at once, instead of having to log into 5 different web pages.

  5. Cameras, guns, and 3- Mail. Similar arguments by Chairboy · · Score: 4, Insightful

    The discussion about local e-mail clients vs. web clients is similar to discussions about digital cameras and pistols.

    When talking about cameras to buy, some folks advocate SLR, expandable, large cameras that have huge optical zoom, attachment points, and a huge slew of features. Other folks will say "I'll take an Elph" (or some other small format, quality camera that's the size of a pack of cigarettes. The most common argument the big camera people will use is something to the effect of 'yes, but you're sacrificing 20% image quality' (or something along those lines. A common response? "Sure, but I'm about X times more likely to actually HAVE the camera on me when something interesting happens. A big camera that takes slightly better pictures that's at home is less useful to me than this."

    Concealed pistol arguments have both sides too. "I prefer the 9MM Glock" or "Nothing less than a .45 will do the job, it has _stopping power_." There will usually be folks on the other side who say "Those are nice, but I prefer a .22 Pistol. It's small enough that I'm much more likely to actually have it on me if something happens in public. A heavy, bulky gun that's sitting on the dresser is much less useful to me when I'm in danger than a small .22 that I can carry every day."

    E-Mail clients seem to be heading in the same direction. T-Bird has some great features and rationales for using. It does stuff that can only really be done from a fixed location (private mail, etc), and yes, it can integrate with desktop apps. But... I rarely use those extra features. I've switched to webmail knowing that I'm trading off some features, but the payoff of being able to actually GET to it wherever I am has paid off many more times than not having integration into MS Word or something.

    Different audiences, different needs, but both sides have their reasons.

  6. Interoperability by JoeWalsh · · Score: 4, Funny

    For example, you can use your Outlook address book with Thunderbird.

    And Outlook also works with just about any mass mailing worm, virus, or trojan out there!

    I'd like to see you try that with a web client!

    Nope, I'm stickin' with Outlook.

  7. Working offline by captainjaroslav · · Score: 5, Interesting

    That's the main reason I like using Apple's mail.app. I can write emails when I'm somewhere where I don't have an Internet connection and then send them later when I do. Also, if you're somewhere with a slow connection, it only affects the sending and receiving, whereas, in my experience, a slow connection affects all of the navigating through messages and almost everything else you might do with Web mail.

    Graphically, I also think most clients are nicer to look at. That may not be that important to most people, but it is to me.

    That said, I like that I have the option of using Web mail when I'm near someone else's computer. (Ideally, I think I'd use IMAP so that my folders, etc. from my client would match the ones I see when I log on using the Web. I've actually been looking for a provider that offers IMAP where I could also transfer my domains so I'd still have everything in one place. I'm also looking for a price that would be competitive with GoDaddy, who currently handles my email and domains.)

    --
    I'm just sayin'.
  8. Re:I will not use Thunderbird yet by dorix · · Score: 4, Informative

    You mean this one?

    Tools -> Account Settings -> [your account] -> Composition & Addressing
    Check "Automatically quote the original message when replying"
    And select "Then, start my reply above the quote"

    Granted, that's not the default, and not everybody will bother to change it, but there is indeed a configuration option. Even if it were the default, some people would probably change it back to what it is now anyways. If you're participating in a long email thread, you can always trim out old quotes yourself every three or four replies so it doesn't get out of hand.

  9. Re:6 Of One... by Assassin+bug · · Score: 4, Insightful

    On the other hand do I want sensitive data stored on someone else's server?

    Two other important questions related to the one above...
    Do you own your own email server? If the answer is no, do you have your client options set such that email messages are deleted from the email server once they are grabbed by your client?
    I don't think that data are any more secure on non-web clients unless the user is actually aware of what makes their data more or less secure.
  10. Re:6 Of One... by Bogtha · · Score: 4, Insightful

    On the other hand do I want sensitive data stored on someone else's server?

    The privacy angle is bogus. If you are using somebody else's mx, then they can archive all your mail anyway, even if you are using a desktop application. If you are using your own mx, then there's nothing stopping you installing a webmail application on your own server.

    --
    Bogtha Bogtha Bogtha
  11. Re:6 Of One... by TooMuchToDo · · Score: 4, Insightful
    True. But those of us who are extremely mobile and on the run all the time can sacrifice ease of attachments and deleting for webmail. I forward all of my email to my Gmail account. It's a fantastic interface (makes me productive), it's quick (I've never seen it slugish), it's portable, and it's encrypted for when I'm on unsecure connections (https://mail.google.com). Did I mention it's free?

    Just as the time came when everyone went from centralized servers to desktops, the time is coming where everything will move back to centralized servers.

  12. Re:Yes, Gmail by Red+Flayer · · Score: 4, Funny

    and integrated mashups via Zimlets.
    Yes, but can you leverage vested synergies via Frumious Bandersnatching?
    --
    "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
  13. Sorry, not even close by Anonymous+Brave+Guy · · Score: 5, Insightful

    I was forced to give up using Thunderbird at work, because some people I started working with elsewhere in the organisation relied on Exchange+Outlook calendaring facilities. In other words, I ought to be a prime target for Lightning. I'm also a geek who understands more than a pretty UI about what's involved with actually doing this.

    What do I see at the top of the lightning page?

    • Open source
    • Open standards
    • Cross-platform
    • Extensible

    Do you know how many of those I care about at work? Exactly none. And neither does pretty much anyone else in the target market for this product.

    What I do care about is how well it integrates with Exchange Server, and whether its notifications for meetings and such are compatible with the business standard Exchange+Outlook combination. However, the word "Exchange" does not appear anywhere on the product home page; nor does "Outlook".

    In other words, either their web page is terrible, or this isn't even close to making Thunderbird into a serious Outlook competitor. Given that the current version of Lightning is 0.3.1 (as in, starting with "0.") I'm going to go with the not-even-close version, and so it just about everyone else.

    I'm afraid TFA was much the same: yet more of the popular "many eyes make secure software myth" (seriously, are we still peddling that nonsense?) and more cries about the greatness of Thunderbird due to its extensibility (does anyone reading this actually use Thunderbird with any extensions, never mind the natural way they are routinely used by Firefox users?).

    Sorry to be so negative. I'm grateful to those who spend their time writing Thunderbird and giving it away to others, I really am. But it's starting to suffer from the two major diseases of the OSS world: a mistaken belief that users care more about philosophy than functionality, and a mistaken belief that OSS is somehow immune to the normal problems with software development just because some of its popular applications haven't (yet) been compromised as badly as the mainstream commercial players. I like the product, but until its marketing stops talking crap, I'm going to criticise the marketing.

    --
    If you disagree, post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like.
    1. Re:Sorry, not even close by thebdj · · Score: 4, Insightful

      What I do care about is how well it integrates with Exchange Server, and whether its notifications for meetings and such are compatible with the business standard Exchange+Outlook combination. However, the word "Exchange" does not appear anywhere on the product home page; nor does "Outlook". Since when has Exchange+Outlook been the business standard? It isn't a standard of anything, not even a de facto one. As much as it hurts to say, both Novell Groupwise and IBM Lotus Notes are far superior groupware applications. They are more easy to integrate into mixed environments as well, something Exchange is not as easy to deal with. You want real standards, I recommend looking at iCalendar for calendar usage and IMAP for mail serving. Of course, these are both easily supported by Thunderbird and can be used in a similar fashion to Outlook, without the need to be tied into a single, proprietary software program.

      (does anyone reading this actually use Thunderbird with any extensions, never mind the natural way they are routinely used by Firefox users?) I use at least two. I would have to look when I got home if there were more. First, I use Lightning. It is an extension that adds calendar capabilities to Thunderbird and guess what, it is linked to my Google Calendar, fairly easily. Second, I use the GPG extension, so I can encrypt/decrypt e-mail messages in the client. The plugin to do this for Outlook is notoriously buggy, and we have had a few problems with encrypted messages not leaving encrypted here at the office.

      I believe there are some spam filters and some other rather useful tools available, but I have not really taken the time to get and install them. Granted, it doesn't look small compared to the 5 or 6 extensions I have installed for FF, but there are so many extra things to get.

      Sorry to be so negative. I'm grateful to those who spend their time writing Thunderbird and giving it away to others, I really am. But it's starting to suffer from the two major diseases of the OSS world: a mistaken belief that users care more about philosophy than functionality, and a mistaken belief that OSS is somehow immune to the normal problems with software development just because some of its popular applications haven't (yet) been compromised as badly as the mainstream commercial players. I like the product, but until its marketing stops talking crap, I'm going to criticise the marketing. Um, you know why Firefox and Thunderbird are extremely more secure then their MS counterparts? For Firefox, it is a lack of ActiveX, which is nothing but trouble, and the fact that FF isn't as tied to the OS as IE is. Outlook suffers part of the trouble that IE does because they use common DLLs and libraries. It also suffers from the fact that the security of it is dependent on support from MS. You might not buy the "many eyes myth", but it is not too hard to see. You cannot hide a bug as easily when the code is available for all, you also do not have to rely solely on the vendor when code is available. OSS has many advantages, but I will admit it isn't going to solve all software woes.
      --
      "Some days you just can't get rid of a bomb."
  14. Re:6 Of One... by j00r0m4nc3r · · Score: 4, Insightful

    Deleting is easier. Attaching is easier.

    Try getting to your old email messages from the hospital to find the phone number of your friend's mother at the critical moment. I delete and attach so few messages it really doesn't matter if it takes a couple more seconds with a web client than a desktop app. Having access to my email from anywhere in the world at any time is far more valuable. I will never go back to desktop email.