Dumping ISP May Cost Customers $150

Dumpling$9 writes with a link to an article that seems to speak volumes about the modern consumer relationship with service providers. IBT reports on the outrageous fees facing users who drop their internet service contracts before they are up. "Pricing broadband competition can be difficult. Broadband is rarely priced as a stand-alone service. Whether offered by a telephone company or a cable company, it is usually bundled with other services such as voice and video. The advantage to the customer is easier billing and usually a price break. But the down side is if they drop one of the services to pursue a better deal elsewhere, they lose the discount ... It remains to be seen whether penalties for Internet customers will cut down on churn. Consumers Union in its annual cell phone survey found that nearly half of all cell phone subscribers who were considering switching carriers were deterred from doing so because of early termination penalties."

Comments

Bah.

[SatanicPuppy]

I am the anti-consumer, when it comes to broadband. I will dump all service at the drop of a hat, and switch to a competitor...The whole deal. I mean, cable, phone, I don't care. I have all the equipment to switch between Direct TV and Cable, and Cable and DSL, Phone and IPtelephony (direct TV is bundled through the phone company in my area), and whichever company pisses me off, I dump 'em.

When we moved to a new place, the first thing I did was run cable to my office. Not because I want to watch TV there, but because the first time the phone company pisses me off, I dump 'em.

I think they're scared of me...Last time my service went down (morons from the phone company screwed up my settings working on a neighbors equipment), they told me three days. I told them if it wasn't done before I got home from work the next day, I was calling the cable company...It was done when I went home for lunch.

These days, if you have more than one option, make the most of it...Treat them like the bitches they are, and make them grovel for your money.