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Blackberry Network is Down

Posted by ryuzaki0 on from the hate-when-that-happens dept.

Brian writes "According to CNET and others, "A system failure at Research In Motion has affected BlackBerry users in the Western Hemisphere, a news channel reported on its Web site late on Tuesday. The infrastructure failed on Tuesday night, and e-mails were not being delivered to the handheld devices.""

11 of 243 comments (clear)

  1. There's some other coverage on this.... by 8127972 · · Score: 5, Informative

    .... In the following locations:

    http://www.theglobeandmail.com/servlet/story/RTGAM .20070418.wblackberry18/BNStory/Business/home
    http://www.wnbc.com/news/12339359/detail.html

    But I can verify that their network is up (sort of) and Engaget.com confirms this:

    http://gizmodo.com/gadgets/cellphones/blackberry-o utage-update-its-kinda-up-253214.php

    So YMMV.

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    This is my opinion. To make sure you don't steal it, it's covered by the DMCA.
  2. Back by 11:00 EDT by Anonymous Coward · · Score: 2, Informative

    It is expected to be back up by 11:00 EST.

  3. Not quite 'Western Hemisphere' by Peregr1n · · Score: 3, Informative

    It's fine here in the UK, and the rest of Europe. As far as I can tell it's the US server, which 'only' serves the USA and Canada. As mentioned by others though, one point of failure destroying such a large portion of the network is bad planning at the very least!

    1. Re:Not quite 'Western Hemisphere' by taskforce · · Score: 2, Informative

      Considering the Prime Meridian runs through the middle of Greenwich, UK, half of the UK is in fact in the Western Hemisphere

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  4. Re:BES users potentially not affected? by protactin · · Score: 2, Informative

    Yes.

  5. More Info On Outage and Status by Philosinfinity · · Score: 4, Informative

    I was on RIM's rolling conference call last night and received some additional information. It seems that somehow they lost connectivity in their NOC. When they failed over to a co-lo they couldn't get the SRP communication up and running, causing all BES to fail in their connection to RIM. Fast forward a few hours and SRP is back up, but they cannot get critical components for email delivery to connect to their DB. Fast forward a few more hours and they get this up and running also. Currently, Sprint and Nextel are up and running, but the GPRS/EDGE service providers are still not receiving consistent mail flow.

  6. Re:BES users potentially not affected? by Philosinfinity · · Score: 4, Informative

    RIM lost their primary NOC last night. Your BES transmits data to their NOC including mailflow routing and SRP information. This issue affects the Americas entirely and is currently fixed for Sprint and Nextel. GPRS/EEDGE providers are still unable to contact back to RIM at the present time. So, if you are a Sprint or Nextel shop, this would explain why you are not experiencing the issue at this time. However, everyone was experiencing it from 6:30PM CDT to about 3:00AM CDT.

  7. It's back up... by zubinjdalal · · Score: 2, Informative

    ... 9:52am EST (Rochester, NY)

  8. Re:BES users potentially not affected? by Philosinfinity · · Score: 4, Informative

    NOC = Network Operations Center
    RIM = Research In Motion
    BES = Blackberry Enterprise Server
    SRP = Server Routing Protocol
    GPRS = General Packet Radio Service
    EDGE = Enhanced Data GSM Environment
    IHBT, HAND

  9. Re:For a communications company by userlame · · Score: 2, Informative

    Actually there was an option (I called in to the number listed on their website last night) "if you are calling about an outage press 5." Bam, pre-recorded message telling you there was an outage and they had no ETA but expected things to be back up soon. Although I feel your pain, I spent a good few hours triaging with one of our on-call engineers looking into a customer's BES servers only to find it had nothing to do with us.

  10. New service outage updates at ZDNet by russjourn · · Score: 3, Informative

    This is Russell Shaw. I do the BlackBerry beat blog for ZDNet. I've just called all the carriers, and RIM, and have just posted the latest at: http://blogs.zdnet.com/blackberry/?p=135