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Is Your Printer Ripping You Off?

An anonymous reader writes "Are original inkjet cartridges really worth the high cost? Do third party refill inks do as good a job? This article looks at printers from Epson, HP, Canon and Lexmark, with a combination of original inks and the top selling third-party options, using a whole host of different papers. A panel of printer users judged the output in a blind test — the printer manufacturers may not be happy with the results!"

25 of 362 comments (clear)

  1. Definitely, definitely... by EveryNickIsTaken · · Score: 5, Funny

    ...and the top selling the top selling third party options Ok, Rainman.
  2. Reliability by MagPulse · · Score: 5, Insightful

    The worry with third-party ink is mainly that it will clog up your printer, not that the first few pages won't look good.

    1. Re:Reliability by Anonymous Coward · · Score: 5, Insightful

      Yeah, but when the printer costs $50, and a new manufacturer ink cartridge costs $45, I'm willing to go with the $20 third-party cartridge and risk having to buy a new printer. That said, the 30 or so third-party cartridges I've used with my HP printer have never clogged it.

    2. Re:Reliability by SpeedyDX · · Score: 5, Informative

      Parent is on to something.

      The mechanisms in ink cartridges are a lot more complicated nowadays than they used to be. HP, for example, has the print heads built into the ink cartridges. There are also other features built into their ink cartridges that help prolong the life of their printers. You know when you start up your printer and it takes a while to clean the print heads? Almost all inkjets just spray ink out and wipe the print heads to get rid of any solid/dried debris. HP designed their ink cartridges to use up less ink when they clean the print heads (it takes noticably less time to start up an HP printer than another printer).

      My concern with third party ink is that, if I wanted to top of my HP cartridges with it, will it mess up the mechanisms in the print cartridge? Will that cause further damage to the printer itself? And as the parent mentioned, the first few pages might be fine, but what about later on? Will the ink clean the print heads well enough to keep them from clogging (incidentally, this has a larger impact on printers with print heads that are built in to the printer rather than the cartridges)?

      If you have a $70 printer, I guess you're not too worried about these questions. But personally, I have a relatively good quality printer that I wouldn't want to jeopardize with third party ink (cartridges).

    3. Re:Reliability by omeomi · · Score: 5, Insightful

      Yeah, but when the printer costs $50, and a new manufacturer ink cartridge costs $45

      That's why I gave up on ink-jet printers and went with a laser. It's only b/w, but I've bought toner exactly once over the past three years. When I need a color print, I send it to Kinkos. It's not the most convenient thing in the world, but I print in color so infrequently that it really doesn't make any difference to me. If I needed to print in color frequently, I'd probably buy a color laser. Ink jet is just a huge ripoff as far as I'm concerned.

    4. Re:Reliability by Fred_A · · Score: 4, Informative

      OTOH the HP cartridges I used with one of the early B&W deskjets (DJ500 I think, was a long time ago) most certainly clogged it.

      Now I only use a B&W laser at home since I have no real need for colour and have the few photos I want on paper printed by a lab (almost always cheaper than printing them yourself anyway). All in all I've always found the laser to be cheaper (despite the higher initial investment), more reliable and less hassle than ink jets. For B&W of course. If you actually need colour then YMMV.

      Oh and Linux compatibility is an issue for me as well. And sadly laser is often better supported nowadays.

      --

      May contain traces of nut.
      Made from the freshest electrons.
    5. Re:Reliability by gumbi+west · · Score: 4, Informative
      I use a cannon IP 3000 with duplex. I pay under $10/ cartridge and they last for about 1.5 reams (1500 page sides). Thats 2/3 cent/page side plus the paper (I'm picky and like my paper to be bright) which adds 2/3 cent per page side. Plus, the text looks great. Only problem is that it isn't water proof. Not sure I'm getting ripped off though.

      If there was a cheap laser that was small and had duplex, I'd consider it. But last time I had one I found that the current it drew when it started was outrageous (my monitor and all my CFL's dimmed) and that it's sleep current was significantly higher than my ink jet. So, I returned it.

    6. Re:Reliability by paeanblack · · Score: 5, Insightful

      Yeah, but when the printer costs $50, and a new manufacturer ink cartridge costs $45

      Officemax/Staples/CompUSA/etc sometimes have inkjets for $30 w/ a $30 mail-in rebate. Just buy a new printer, and when the initial cartridge runs out, toss the printer and get a new one.

      The whole industry pricing structure is insane.

    7. Re:Reliability by BoberFett · · Score: 4, Interesting

      Keep in mind that the cartridges which come with new inkjets are almost always low capacity, about 1/3 to 1/4 the amount of ink that's in the manufacturers retail cartridges.

    8. Re:Reliability by Godji · · Score: 4, Insightful

      "when the initial cartridge runs out, toss the printer and get a new one." So much for being friendly to the environment...

    9. Re:Reliability by pilgrim23 · · Score: 5, Interesting

      I purchased 3 dead printers at a Goodwill outlet store: a HP laser II and 2 Apple Laserwriters. Take the logic board from one laserwriter, the frame and fuser from the other, take off ALL the rollers and soak them a while in rubbing alcohol then use just a swab of gasoline from the lawn mower to soften the hard rubber, then back in the alcohol bath. then dry for a couple of days. take the better of the 3 toner carts, and all the best parts and assemble 1 printer. Cost: 15 bucks...output: quite good. It has lasted 4 years now.... so much for feel-good recycle. I RECYCLE :)

      --
      - Minutus cantorum, minutus balorum, minutus carborata descendum pantorum.
  3. Only pure heroin is more expensive. by rehabdoll · · Score: 5, Funny

    http://www.idg.se/ had an article last month or so, regarding this issue. According to the article only pure turkish heroin was more expensive than original printer-ink.

    Original article: http://www.idg.se/2.1085/1.103164 (swedish)

    1. Re:Only pure heroin is more expensive. by Phisbut · · Score: 4, Funny

      And that article was totally wrong. Anti-matter generated from a particle collider is by far the most expensive substance known.

      We're talking about money and matter here. Anit-matter costs anti-money, so it's a different problem...

      --
      After 3 days without programming, life becomes meaningless
      - The Tao of Programming
    2. Re:Only pure heroin is more expensive. by kybred · · Score: 4, Funny

      According to the article only pure turkish heroin was more expensive than original printer-ink.

      Yeah, but it clogs the printer heads.

  4. QA is not as stringent on 3rd party refills by arghileh · · Score: 5, Informative

    I've had to service printers where people had used non-OEM ink and it can get ugly, at best just the printhead clogs up and needs to be replaced, at other times ink is just everywhere and inkjet ink stains everything.

    For Lasers it is not as bad, but i've found the refilled cartridges to be more leaky and I had to clean out the printers on a regular basis. Also about 1/10 refills was DoA or otherwise defective.

    On the other hand what HP charges for ink you would think they had to mine in on the moon. Canon printers with seperate printheads from ink resevoirs bring down the price of ink considerably.

  5. Is that website ripping you off ? by Anonymous Coward · · Score: 5, Funny


    click [next] to find out !

  6. Appearance is only half the story by guanxi · · Score: 4, Interesting
    As they say in the article, there's also a question of how long the ink lasts before it fades (emphasis is mine):

    We've established that third-party inks can produce prints which are equally well liked to those produced using manufacturers' own inks, but this is only half of the story. All the main printer manufacturers claim that third-party inks fade far more quickly than their own.

    To test this out we are going to take the samples we obtained from this research and stick parts of them in an outside window, parts on a board on an inside wall and parts in an album in a drawer. We'll look at them again after three and six month intervals and see which samples have faded. Third-party inks and papers are not in the clear yet, but they've come through the first part of our examination with flying colours; literally.


    On one hand, saying 3rd party inks don't last a long is perfect FUD -- it's something the consumer can't judge for themselves (without extensive testing). OTOH, I know the durability if the ink is (or at least was) an issue for artists, and Epson sold a special ink that lasted 100 yrs. Also, that may be a corner that some 3rd party ink manufacturers cut to reduce their costs.
  7. Reliability and Looks aren't the only issues by drfuchs · · Score: 5, Interesting

    I do infrequent, low-volume printing, and my biggest problem isn't how the output looks or the reliability of the cartridges; it's how long the under-used ink takes to evaporate from the cartridge. Brand-X cartridges seem to come up "out of ink" months and months sooner than OEM ones do.

  8. Contradicted here... by tkrotchko · · Score: 4, Informative

    Consumer Reports doesn't come to quite the same conclusion.

    First off, they've received a lot of unusable 3rd party cartridges:
        http://www.consumerreports.org/cro/electronics-com puters/printers/printer-inks-7-06/off-brand-inks/0 607_printer-inks_off-brand-inks.htm?resultPageInde x=1&resultIndex=2&searchTerm=printer%20cartridge

    And here, their recommendation is that the replacement inks are not quite as thrifty as they appear:

    http://www.consumerreports.org/cro/electronics-com puters/printers/printer-inks-7-06/overview/0607_pr inter-inks_ov.htm

    My experience is that I bought cheap replacement ink for a Canon printer, and it clogged the print heads, didn't last as long, and produced poor quality color. I ended up throwing them out. Instead, I shop at the warehouse clubs where you can typically save 33-50% on name brand inks.

    I prefer Canon because it allows you to replace individual ink tanks (which can be slightly thrifter). HP tends to do all-in-ones, which is bad if they mix Black, since you'll go through black 2-3x as fast. Overall, HP's tend to be expensive to run for that reason. In fact, with HP's your best bet is to wait until the computer stores sell new HP printers for $15 after rebate, use up the ink and then throw away the printer. It feels terribly wasteful to do that, but the ink is so expensive for HP's that it's really the most economical way to own them.

    Epson is worse, mainly because the ones I've owned tended to clog their print heads if you let them sit for more than a week or two. Then you run 2-3 cleaning cycles which used up the ink even faster. Back in the day of tractor feeds and impact printers, the joke was "Epson" was a Japanese word that meant "Paper Jam". I hope they've fixed that.

    --
    You were mistaken. Which is odd, since memory shouldn't be a problem for you
  9. Re:Ink? What ink? by cheebie · · Score: 5, Informative

    Then they should be using Snapfish or one of the other photo printing services. Why pay for expensive ink, a temperamental printer, and sub-par quality photo prints when you can get real photos for $0.12 each.

    Disclaimer: I am not a Snapfish or HP employee, just a happy customer.

  10. Don't wanna turn it into another DRM discussion... by Opportunist · · Score: 5, Insightful

    ...but I simply can't resist.

    One should get the idea why ink is so expensive when you see the price tag on the printers. Did you see any modern printers recently that sell for more than 30 bucks? The material used alone costs many times more than that.

    The ink actually pays for the printers.

    And that kind of marketing is quite lucrative. It's a bit like the consoles that are paid for by the games rather than by the money you spend for the PS3 or X360 itself.

    And thus ink manufacturers come up with newer and better "copy protection" with every batch of their printers. That's, btw, also why they are actually patenting a nose on some cartridge or why there is a chip on them. For the customer, this only means that it gets even MORE expensive.

    Do I want to be part of that? Seriously, no. If a printer is not allowing me to use the ink I want to use by default, without me first trying to "patch" my printer, I don't want the printer. There's a copyshop around the corner that can print in really good quality for a fairly acceptable price. Keep your overpriced liquids.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  11. Re:Ink? What ink? by Anonymous Coward · · Score: 5, Funny

    Because you don't want snapfish employees seeing you naked?

  12. Re:People still buy inkjets? by JoeCommodore · · Score: 4, Interesting

    The only problem with color laser are all the parts, on the Xerox there is the OCP cartridge, Fuser, Charge Grid, Fuser Pad, each color toner etc. Some of the manufacturers hide the fact of all the bits by only offering say the toner and drum and the rest are a site maintenance stuff.

    After the first color laser we are using a Xerox Solid Ink printer (I call it a "Crayon Jet" as the 'ink sticks' are very similar crayon material) It prints fast, the colors are as vibrant on a laser and it is darn fast (I think it has page-wide printheads) Besides the ink there is a maintenance kit (cleaning roller) which is replaces ever 30,000 copies (we're upto 69,000 on one of em). Cost per page (inks+maintenance kits) come to about 5.6 cents a page.

    There is a downside though, given it is a wax based more then a toner based ink the ink is not as abrasion or heat resistant (I.e. if you use it for bus cards some color rubs off on the adjacent card, or if you heat-laminate it you get a really awful bleed from the ink liquefying during lamination.)

    Most of what we do is short term signage, certificates, reports and brochures which is just fine.

    --
    "Enjoy what you're doing! If it becomes drudgery, you're doing it wrong!" - Jim Butterfield
  13. Sounds like me by Kadin2048 · · Score: 4, Informative

    I had a similar issue, back when I had a POS (and I don't mean "point of sale," either) Lexmark inkjet. I only really used it about once every few months, and about one in three times I'd go to use it, it would be clogged. I ended up using most of my ink printing "de-clogging" test pages, and I was burning through ink -- both OEM and remans -- at a rate that could have bought me a pile of new printers.

    Eventually I got myself an inexpensive laser (Samsung ML-1740, but there are better/cheaper ones out there now) and I've never, ever looked back. For occasional or low-volume printing it's just no contest. The toner doesn't go bad, it doesn't draw much power at idle, and it's at least as fast as my old Lexmark (feels much faster, particularly on multipage documents). It even does envelopes and sheet labels just fine (it has a "through and through" mode where it doesn't spit out on top, so it doesn't bend the labels and make them peel off).

    I recouped the cost of the laser printer and the toner cartridge (factor in a toner cart with the printer purchase since they give you underloaded "starter" carts when you buy it new) probably within a year to 18 months, certainly under two years.

    --
    "Ladies and gentlemen, my killbot features Lotus Notes and a machine gun. It is the finest available."
  14. Re:Single parent of a 15 Year Old Daughter by Anonymous Coward · · Score: 5, Funny

    what is the quality of print on the email printouts?

    how are we supposed to advise you if you don't even say what the brand of printer is, let alone whether or not you're buying 3rd party cartridges!