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Dell Rethinking the Direct-Sales Market

Dell has always sold directly to consumers via their web site and phone operations; it's a basic element of their business. Chairman and chief executive Michael Dell is now conceding that the company may need to rethink basic practices by considering alternative methods of selling their products. While initially no specifics are given, the thought seems to be than eventually the company will begin working with a retail chain. "Dell's direct model came under pressure as the market for PCs shifted to notebooks from desktops last year. It is harder to custom configure notebook computers, so they had to be manufactured in advance, which lost Dell some of its cost advantage. In addition, consumers were showing a preference for touching and feeling a notebook PC before buying it."

3 of 278 comments (clear)

  1. Enclosures matter in notebooks... by tomocoo · · Score: 5, Insightful

    Let's not forget the fact that while Dell laptops are oftentimes nice machines, their enclosures are hideous, clunky pieces of plastic that can't hold a candle to Thinkpads or Macbooks.

  2. Re:That was quick... by kartan · · Score: 5, Funny

    someone give this guy a cookie.

  3. brainstorming here - one thing Dell could do is by Anonymous Coward · · Score: 5, Funny

    ... liquidate the company's assets and distribute the proceeds to the shareholders.