Steve Jobs Personally Resolves Customer Complaint

An anonymous reader writes "The Consumerist recently published a story about an Apple customer who went through support hell with a broken Macbook. After escalating the issue up the support chain, and a month wait for his Macbook, the guy gave up and simply wrote Steve Jobs a blistering flame-mail. So, was he surprised when Jobs' executive assistant responded back the next day! He got both a brand new Macbook, as well as his old one to copy the hard drive. The guy also responded in a comment, and he turns out to be a slashdotter! He even wrote a journal entry here about the story."

Comments

What if

[otacon]

How cool would it have been if Steve came to that guys house and rang the doorbell and said "I didn't appreciate the tone of your letter, it was very hurtful." and then just left.

Re:Did I miss something?

[Anonymous Coward]

Yes, you missed something, RTFA:

While I received the reply from Jobs' assistant, Jobs himself came around and personally transfered the data from my old laptop and the new one - only using himself as a computer telepath-to-tcp/ip router.

After fixing my laptop, Jobs made me a cup of tea & rescued my cat from a tree it had been stuck up for several weeks (using telekinisis). He also fixed a leaking tap, did my old filing & satisfied my sexually frustrated wife. Thanks Steve!

Now, we wait for the Slashdot follow-up story....

[StressGuy]

"So, I installed the WGA update and it mistakenly identified my OS as pirated....after two months of trying to resolve the issue through technical support where I was repeatedly assured that, '...we understand problem...send you SUPER DELUXE answer....next day....you betcha!', I finally contacted Steve Ballmer himself. Amazingly, he showed up at my house the very next day!.....and threw a folding chair at me.....so I bought a MacBook"

[DISCLAIMER: every word of this is BS (duh)]

Let's not overlook the phrase, "raison d'etre"

[StressGuy]

You start using foreign phrases and shit like that and it just oozes class.

Are you guys talking about Steve Jobs?

[elrous0]

Did I ever tell you about the time Jobs took me out to go get a drink with him? We go off looking for a bar and we can't find one. Finally Jobs takes me to a vacant lot and says, 'Here we are.' We sat there for a year and a half -- until sure enough, someone constructs a bar around us. Well, the day they opened we ordered a shot, drank it, and then burned the place to the ground. Jobs yelled over the roar of the flames, 'Always leave things the way you found 'em!'