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Steve Jobs Personally Resolves Customer Complaint

Posted by samzenpus on from the steve-jobs-my-dishes-need-to-be-washed dept.

An anonymous reader writes "The Consumerist recently published a story about an Apple customer who went through support hell with a broken Macbook. After escalating the issue up the support chain, and a month wait for his Macbook, the guy gave up and simply wrote Steve Jobs a blistering flame-mail. So, was he surprised when Jobs' executive assistant responded back the next day! He got both a brand new Macbook, as well as his old one to copy the hard drive. The guy also responded in a comment, and he turns out to be a slashdotter! He even wrote a journal entry here about the story."

7 of 341 comments (clear)

  1. Personally? by kramer · · Score: -1, Troll

    So, by "personally resolves customer complaint", you mean he personally told his executive assistant to resolve the complaint?

  2. Shocking News Story! by grommit · · Score: 0, Troll

    Head of Company X gets involved in customer complaint Y in order to prevent image of Company X from being tarnished.

    The film we show you at 11 will be shocking, shocking I tell you!

    Give me a freaking break. So are all the Mac fanboys trying to get this customer's autograph since he's been anointed by Steve now?

    1. Re:Shocking News Story! by Anonymous Coward · · Score: -1, Troll

      Oh, and I would believe the "Apple has an insignficant market share" argument... Apple is taking the most profitable customers from the rest of the tech industry. Those are the most painful for Microsoft/Dell/HP to loose...


      What? The idiots who'll buy overpriced, poorly supported, inferior crap just because it comes in a pretty case? Or the idiots who buy ipods because they thought it was the only mp3 player in existance and are now locked into Apple's stupid proprietary DRM system?

      And for people who claim Apple is an innovator, they are not, they have done nothing innovative I can think of. They are experts at marketing an expensive, dumbed down version of technology that is new only to the masses.

      What this story shows is that as always, Apple are focusing on PR and not products; they have a decent market share of morons and fanboys, why bother making a good product?

      IMO, until apple make products that are worth having and give up on the propreitary approach (just look what its doing to Sony these days) they will never have a market share that actually matters.
  3. lol by Anonymous Coward · · Score: -1, Troll

    so because they sell so few macs, their ceo has time to tend to customers, lol

  4. #irc.trol7talk.Com by Anonymous Coward · · Score: -1, Troll

    has steadily 4 popular 'news

  5. Re:I completely agree by CRiMSON · · Score: 1, Troll

    Congrats, you just made the entire world know he does this. He'll get flooded to hell and back with people wanting jobs, people just saying shit like LOL macz r 4 fagz!!

    Good job.

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    oogly boogly!
  6. Re:This is normal by TrancePhreak · · Score: 0, Troll

    So it's ok that you have to hassle a company into providing you this support and that's what makes them the BEST?

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    -]Phreak Out[-