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Students Embarrass eBay With Firefox Add-On

An anonymous reader sends along a posting from the Grooveking blog on a group of Stanford students who got together to help promote Firefox and ended up releasing a long overdue eBay Toolbar for Firefox before Mozilla and eBay could release their jointly developed extension in Europe. Mozilla's COO said the preemptive release of the eBay Toolbar had ruffled some feathers among European eBay execs. "Besides basic search features, it removes external ads on the site and allows users to see thumbnail pictures on ALL search items, even those sellers didn't pay for. An eBay toolbar has been long overdue... eBay can't be too enthusiastic about this toolbar since it cuts directly into its main sources of revenue: ads and thumbnail fees. But eBay users get a really good deal."

46 of 269 comments (clear)

  1. Makes sense of this slogan by Southpaw018 · · Score: 5, Insightful

    Certainly reinforces the Spread Firefox group's original slogan: Take Back the Web.

    --
    ACs are modded -6. I don't read you, I don't mod you, I don't see you. Don't like it? Don't be a coward.
    1. Re:Makes sense of this slogan by Anonymous Coward · · Score: 5, Insightful

      ... until Ebay forces viewers to view the ads or the page won't load properly (as do some sites). Here's hoping that doesn't happen..

    2. Re:Makes sense of this slogan by cdrudge · · Score: 4, Funny

      I have plenty of bandwidth. I just don't want to see the ads. Maybe Firefox can load them and display them on my /dev/null monitor.

    3. Re:Makes sense of this slogan by skarphace · · Score: 4, Insightful

      so, are you ready to pay for content? cause its either adds that pay, or you pay for content. Someone has to.
      eBay is a service provider, not a content provider. And believe me, they do get paid for their services.
      --
      Bullish Machine Tzar
    4. Re:Makes sense of this slogan by Trails · · Score: 4, Interesting

      I am perfectly happy to have eBay send ad content to my computer. I'm also perfectly happy to have my computer ignore that content. Their markup interpreted by my computer. Showing me adds never made them any money to begin with, so skipping them doesn't hurt anyone.

    5. Re:Makes sense of this slogan by StarvingSE · · Score: 4, Informative

      eBay can't be too enthusiastic about this toolbar since it cuts directly into its main sources of revenue: ads and thumbnail fees.

      I'm sorry but TFS is just wrong. Paypal is their main source of revenue. Believe me, double dipping by charging both sellers and buyers a fee to use the service is very lucrative.

      --
      I got nothin'
    6. Re:Makes sense of this slogan by EzInKy · · Score: 5, Insightful


      so, are you ready to pay for content? cause its either adds that pay, or you pay for content. Someone has to.


      Personally, I have no problems with ads as long as they are static and stay at the top of the page. If it's for a product I'm interested I'll even open the referenced link in another browser tab to get more information, and perhaps even buy it. But any ads that blinks, moves, or pops up gets immediately blocked if it somehow gets around NoScript and Adblock. Content providers know that those types of ads are not only irritating but waste users resources and time as well so should not be surprised when they are treated in kind.

      --
      Time is what keeps everything from happening all at once.
    7. Re:Makes sense of this slogan by mpe · · Score: 3, Insightful

      I am perfectly happy to have eBay send ad content to my computer. I'm also perfectly happy to have my computer ignore that content. Their markup interpreted by my computer.

      Which is the way the web is ment to work in the first place. What gets displayed and how it is displayed being entirely down to the browser, all the site can do is ask the browser nicely to render a certain way.

  2. Nice. by silentsentinel · · Score: 4, Interesting

    Suck it, Ebay. Stop trying to hamstring your sellers. Your costs were exponentially lower when you were born, making more money doesn't entitle you to start charging more money for no real reason.

    1. Re:Nice. by r_jensen11 · · Score: 3, Insightful

      making more money doesn't entitle you to start charging more money for no real reason.

      No, but throughout the majority of the world (even China is adopting it), supply and demand does. If the demand for ebay's services increases, why shouldn't they be able to match demand with an increase in price?

    2. Re:Nice. by Red+Flayer · · Score: 4, Insightful

      Your costs were exponentially lower when you were born, making more money doesn't entitle you to start charging more money for no real reason.
      You're absolutely right, eBay having higher profits doesn't entitle them to charge more for no reason.

      Being a business allows them to charge more for no reason. Don't like it? Don't use them.

      I don't know why people feel that companies have to justify price increases with some rationale of higher costs for them. Companies do that to make purchasers feel better, but the truth of the matter is that companies (regulated industries aside) can charge whatever the hell they feel like for what they provide. EBay is not in business to make $x profit per transaction; they are in business to maximize $x.
      --
      "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
    3. Re:Nice. by nine-times · · Score: 5, Insightful

      They're allowed to charge whatever they feel like in much the same way that I'm allowed to be a total asshole. Yeah, it's allowed in a free society, but that doesn't make it good or smart.

      Trying to maximize profits at the detriment of your own customers is common practice, and that's largely why so many things are completely screwed up. The world would be better if people were willing to settle for an honest buck, a modest profit, instead of screwing over everyone as far as they're allowed with no consideration for the ramifications.

    4. Re:Nice. by zippthorne · · Score: 4, Insightful

      I take it you don't have a nice job, or if you do, you don't accept higher compensation than anyone else at your company. After all, your costs aren't really related to the quantity or quality of work you do and there's probably somewhere you can cut out to lower your costs even more.

      For instance, you don't need a large house for your family, you could live in a trailer. They're not so bad now, with water and electricity hookups and whatnot. Also, you don't need to eat fresh food every day. A 50 pound bag of rice lasts quite a while and costs very little. Spice it up with whatever is cheapest in the veggie department, and some kind of beans for protein.

      You can cut your electricity by getting rid of your computer, and you'll save on ISP costs too. Thrift stores have all the almost recent styles at a fraction of the price of the department stores, sometimes charging by the pound rather than the item.

      Oh you don't? They why do you begrudge Ebay charging what they're worth?

      Of course, the irony of this rant is that I actually despise Ebay's pricing scheme, and I often consider the question of "What have Ebay done to earn that money." Specifically in regards to their habit of charging per dollar won rather than per page viewed.

      Since the final price of an item has more to do with the item than ebay's efforts on its behalf, It's absurd that they are paid based on the final price. The absurdity however is not that Ebay seeks such ridiculous compensation, but that any competitor which proposes a saner pricing scheme (for instance, bandwidth, page placement, size, etc.) for what is basically a national classified ad-system with fulfillment tracking will need exceptionally deep pockets just to get off the ground due to the nature of the online auction industry and the network effect.

      --
      Can you be Even More Awesome?!
    5. Re:Nice. by nine-times · · Score: 4, Insightful

      Well, that's a debate about capitalism. Some would argue that your system is inefficient, and would therefore not make best use of resources, and would therefore result in less for everyone.

      That's not the debate about capitalism-- my "system" isn't a system. Capitalism is a system of economic freedom, but "economic freedom" does not require that you adopt ruthless unethical business practices any more than personal freedom requires people to be assholes. It gives you the freedom to do so, but that freedom is not a moral imperative to act viciously.

    6. Re:Nice. by ChaosDiscord · · Score: 5, Insightful

      No, but throughout the majority of the world (even China is adopting it), supply and demand does. If the demand for ebay's services increases, why shouldn't they be able to match demand with an increase in price?

      Excepting of course that the free market is a harsh mistress and in an idealized environment does not tolerate large profit margins. If there are large profit margins it means that a competitor should start up with lower profits. Absent such natural checks and balances capitalism would be a disaster for most people. Unfortunately frequently the checks and balances aren't actually present. The free market isn't ideal: Consumers aren't entirely rational, information is frequently withheld, participants commit fraud, governments meddle, and sometimes natural monopolies form. When the market is distorted in such a way, one can no longer reasonably hold that the prices are necessarily reasonable and should be accepted without question.

      eBay might be such an example. Thanks to the network effect, eBay is enjoying a very natural monopoly. If a seller jumps to another service, they look 90% or more of their potential buyers, dramatically reducing effective demand for their product and lowering their own profits. As a result the sellers generally don't leave. Given so few sellers, buyers have little incentive to jump services, creating a feedback loop.

      Given this overwhelming cost to jumping services, there is no realistic competition. Absent competition, eBay can afford to jack prices and generate large profit margins with no real risk.

      I don't know if eBay really is gouging, if regulation (the typical solution) is needed, and if so what sort of regulation we should enact, but it is definitely within the realm of possibility. You can't simply wave around supply-and-demand like it's a magical wand that magically makes everything good.

    7. Re:Nice. by rs79 · · Score: 5, Insightful

      "Oh you don't? They why do you begrudge Ebay charging what they're worth?"

      Ah.

      What something is "worth" is what somebody is willing to pay. No more, no less.

      Absent some meaningfull competition, you're paying what ebay demands, not what it's worth.

      --
      Need Mercedes parts ?
    8. Re:Nice. by AaxelB · · Score: 3, Insightful

      But then I think we get into some convoluted territory, because millions (I think) of people are willing to and do pay what eBay demands. I really don't know what I'm talking about here, (IANAEconomist) but if people pay for an unnecessary service, even if a company virtually has a monopoly on that service, it must be worth at least as much as they pay, right? So, really, you can't pay more for something than it is worth, barring vendor deception or chicanery or customer stupidity, because if you're paying, then it's worth at least that much to you. I don't think eBay is much into the deceitful end of business, so people get what they pay for at a price they're willing to pay.

      Granted, a fair price for one man is a highway robbery to another, so we can still complain heartily.

  3. Embarrass? by Anonymous Coward · · Score: 5, Insightful

    Why is this such a big deal? It's a lot easier for a bunch of student programmers like this to release a toolbar than it is for eBay.

    The problem isn't making the plugin. That's relatively easy. I guarentee is doesn't take eBay very long to make a toolbar for their own site, assuming they have programmers that are a least a bit competent.

    No, the problem is testing. If an offical toolbar from eBay causes even the smallest problem, eBay is on the hook. For a bunch of students this isn't a problem.

    1. Re:Embarrass? by Kasis · · Score: 5, Insightful

      Sounded great to me, I use eBay a lot. I installed it, found that it's completely US-centric with no option to localise. In addition all the extras such as Amazon search and Froogle search are all focused on the US.

      I uninstalled and will begin looking for something similar which supports users outside the US.

      On a side note, has it really taken this long for somebody to realise that an eBay toolbar might be a good idea??

    2. Re:Embarrass? by Anonymous Coward · · Score: 3, Funny

      Or just follow the MS model and call it 1.0 and release it as-is.

    3. Re:Embarrass? by tghw · · Score: 3, Informative

      Apologies, we're currently working on a version that works for all eBay domains. If it's not already there, please add your country to the list.

  4. So, how many people by Rogerborg · · Score: 5, Interesting

    Just installed it and started typing in their personal information, with absolutely no idea what this plugin was doing with it?

    Uh huh. Oh, now you're thinking through the security implications.

    It's probably not a particularly clever piece of phishing, but the next one might be.

    --
    If you were blocking sigs, you wouldn't have to read this.
  5. Money, Money, Money by InfiniteSingularity · · Score: 5, Insightful

    "eBay can't be too enthusiastic about this toolbar since it cuts directly into its main sources of revenue: ads and thumbnail fees."

    That is why Ebay have not finished their own toolbar yet. They were too busy trying to figure out how to code the bar without messing up their revenue streams. Had they have just made the bar functional and user friendly, they might have already finished it. Fortunately for everyone else, the Stanford group was only concerned about a functional, working toolbar.

  6. EBay was Late Because... by BoRegardless · · Score: 4, Funny

    It was trying to figure out how to load up more ads...?

    1. Re:EBay was Late Because... by multipartmixed · · Score: 3, Funny

      Oh, I figured eBay was late because she'd been fucking Craig's List.

      --

      Do daemons dream of electric sleep()?
  7. Toolbar looks cool and all... by should_be_linear · · Score: 5, Funny

    ... but it should be mentioned that they could create it that fast only thanks to breaking 173 Microsoft patents.

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    839*929
  8. Read the Heartwarming story... by Icarus1919 · · Score: 4, Funny

    ...of a couple of spunky Stanford kids with nothing going for them. And a coach, who believed they had it in them all along...

  9. *Was* the problem testing? by Bearpaw · · Score: 5, Insightful

    Or was the problem trying to figure out a way to implement it that increased ad revenues?

    1. Re:*Was* the problem testing? by Al+Dimond · · Score: 4, Insightful

      I don't think the point is that profit is bad. The point is that the students can just figure out what they think is most useful to put in their program and write it, while the corporate programmers have to wait for a plan from the business side of things. Not, "What features can we put into this thing that would be cool/good?", which most programmers could figure out pretty quickly, but, "How much will this help our bottom line? How many resources is it worth assigning to this project? What features can we add that would help our profits? Would some features jeopardize our profits? Do we need to build any restrictions in? How does this fit in with our overall strategy?" These are valid questions to ask, and the fact that they're asked and discussed underscores why all the cool stuff people do for projects in college doesn't wind up being used by anyone. But the questions still take time, and sometimes result in a product that's not as useful to its users.

      And then after that there's the issue of making it release-quality, which is more important for a company with a reputation than a bunch of students.

  10. Cool. Not surprising, but cool. by Control+Group · · Score: 5, Insightful

    I am Jack's complete lack of surprise.

    A couple guys who want to do something they think is cool turned out to be faster at it than a couple corporations trying to do something to monetize what they perceive as something users want.

    Let me put on my surprised face.

    --

    Reality has a conservative bias: it conserves mass, energy, momentum...
  11. "Ignore" sellers? by Spazmania · · Score: 3, Interesting

    Does it let me "ignore" sellers by name, feedback ratio and feedback quantity so I never see their listings? If it does, I'll download it right now. There are half a dozen or so "power sellers" who flood the search terms I regularly look for with auctions I wouldn't bid on in a million years. And then there are all the 98.2% positive feedback guys who I wouldn't touch with a 10 foot pole (99% is my normal cutoff) and all the obviously re-registered accounts that are too slick to legitimately have only 8 feedbacks.

    I'd very much like an "ignore" option.

    --
    Moderating "-1, Disagree" is simple censorship. Have the guts to post your opinion.
    1. Re:"Ignore" sellers? by oo · · Score: 4, Interesting

      98.2% positive feedback? What's wrong with that? You do realize that that's less than 4 negatives for 200 transactions? It's so easy to end up with retaliatory negatives from sellers when you use your account for both buying and selling.

      Don't be a chickenshit. And for fuck's sake don't leave negative retaliatory feedback when I give you a neutral. The ebay feedback system is so broken that people like you think a single negative and fifty positives is a complete disaster. It definitely needs more granularity.

    2. Re:"Ignore" sellers? by AK+Marc · · Score: 5, Insightful

      It's so easy to end up with retaliatory negatives from sellers when you use your account for both buying and selling.

      And I give good feedback when the transaction sucked and I'm a buyer because no seller leaves feedback until the buyer does. It's blackmail. I paid you within 30 seconds of the close of the auction. You should give me feedback then, the transaction is done, as far as you are concerned. But no, I don't get any feedback until I've left feedback. If the damn thing takes 6 weeks to get here, I have the choice of telling the world that the transaction sucked (and I get negative retaliatory feedback when I've done nothing wrong), or I give good feedback or no feedback to protect my own feedback ratio.

      eBay purposefully slants such things toward the seller, because those are the people that pay the fees. eBay could come up with all sorts of ways to prevent retaliation. If I'm a buyer, I've paid (verified by my paypal account that eBay saw the payment flow through) then the seller can't give me negative/neutral feedback once I give feedback. If I did something wrong, they'll know it long before the item arrives at my house. To accept my payment and wait to see what I leave for feedback before leaving their own is blackmail and makes the feedback system mostly useless.

    3. Re:"Ignore" sellers? by Sparr0 · · Score: 4, Informative

      The new feedback system that just went into testing should help eliminate this. The problem is that the transaction is NOT finished when you pay. You could still dispute the credit card charge, or return the package, or file a complaint with the USPS, or any of a hundred other things. The new system *IS* more discrete and categorized, which hopefully means they will let us leave feedback in stages.

      Also, I am in favor of not showing either party the feedback that the other user left until they have both left it. That would almost completely eliminate retaliatory feedback.

      PS: I am a seller, and I actually do leave positive feedback as soon as the (proper) payment arrives.

    4. Re:"Ignore" sellers? by Fastball · · Score: 4, Insightful

      I'll counter your argument from a seller's perspective (I've bought and sold on eBay). I have sold items before where I have left positive feedback immediately after payment was received. Shipped said items well-packed day after payment was received. Still, I was left negative feedback for perceived false advertisement of an item. One other occasion, I refunded a ~$150 payment after a used video card I shipped (was working when it shipped out) was returned defective. Did I get positive feedback? No, I was given a blistering feedback that really shook my belief in the eBay experience. Patience, open communication, and reason are important when buying and selling on eBay, but some folks bring a lot of angst. By and large my experience on eBay has been very positive, especially with reputable sellers who have good feedback (99%+). But I pucker anytime I sell something, because you never know who you're going to have to deal with. My feedback stands at 98.9%, and I have to work harder because of that sub-99% blemish (ship same day payment was received, overpack for protection, answer questions within an hour of receiving them, etc.).

      Here's hoping the new feedback system helps everybody.

  12. Inevitable problems by MM_LONEWOLF · · Score: 3, Interesting

    Here's the problem. Intelligent people with decent coding knowledge created a free piece of software that sounds pretty good. Ebay appearantly doesn't want them to use it, and started raising a ruckus. But what happens when hundreds of people with programming skills start doing things like this, especially if computer programming becomes part of high school curriculum? ( http://it.slashdot.org/article.pl?sid=07/05/15/142 0238 ) One day, the flood will hit, Ebay, Microsoft, Apple, and everything else will collapse, and the Open Source Community will rejoice.

    --
    To live without killing is a thought which could electrify the world, if men were capable of staying awake long enough.
    1. Re:Inevitable problems by Irish_Samurai · · Score: 4, Insightful

      Actually, I assume that the instant OSS development becomes ubiquitous in the teenage demographic that the OSS community is going to pretty much suck.

  13. More than embarrassment by Dancindan84 · · Score: 5, Insightful

    They've done more than embarrass eBay. They both released their plugin first, and done it "better" from a customer standpoint by bypassing ads and including all pictures. eBay cannot simply release their plugin now, as informed users are going to pick the one that has a better UI (one without ads and with more pictures). They also cannot simply change their site functionality to break the student plugin, as they'll alienate customers who are using it. Even if they did that quickly to minimise market penetration it would only be a temporary solution, as any changes will likely be worked around quickly. They'd back to the problem of competing with a plugin that has no ads and better functionality.

    Sounds kind of like DRM CDs vs. digital format music. You don't have to be a lawyer to figure out if the customer prefers better functionality. Let's hope eBay takes a different approach than the recording industry has. I'm not optimistic.

    --
    "Always forgive your enemies; nothing annoys them so much." - Oscar Wilde
  14. Market research by basic0 · · Score: 4, Insightful

    These students (and probably several posts appearing in this thread) have just given eBay some free, valuable market research. Pay attention:

    1. eBay has great brand awareness. People know about it, and the opinion is generally positive. Hell, it can't be too negative if a bunch of programmer (lazy) students (even lazier) are writing software on their time to access eBay features.

    2. Users LOATHE ads. This should be obvious. Is it just me, or are advertisements starting to have a reverse effect? You see an advertisement or commercial spot, and suddenly you're pissed off at the company in question for ramming advertising down your throat and find yourself not wanting to buy whatever they're selling, even if you need it.

    3. eBay's "gallery" view stuff hurts the overall user experience. I understand they want to make more money, but the fact that one of the first things these programmers bypassed is the gallery exclusion garbage is very telling. People don't want to click through even 1 or 2 things to see a picture of an item. They want to see it immediately, particularly those who haven't the foggiest about web design, image hosting, or listing fees. That group most likely has no idea why there's so much inconsistency between item listings on eBay, and it's a matter of confusion on an already intimidating (to a new user) website.

    It should also tell eBay something about itself. eBay has been around for something like 11 years, Firefox for 5 or 6, and it's been quite popular for the last couple of years (read: other big companies have been producing toolbars for Firefox without much problem). Why did this even have to happen? Get with it eBay...

  15. damn students by El_Muerte_TDS · · Score: 3, Funny

    Can't they simply go back to creating Counter Strike maps.
    Oh wait...

  16. All well and good, but... by 6Yankee · · Score: 3, Funny

    Sure, Firefox can take back the Web.

    But only Internet Explorer can hold back the Web.

  17. Goes to show by Opportunist · · Score: 4, Insightful

    "Commercial" software (which doesn't necessarily mean that you pay for it, only that some corporation is behind its creation) gives you what the company wants you to have.

    Free software gives you what you want to have.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  18. Re:ToS violation, not DCMA by sharky611aol.com · · Score: 4, Informative
    No, no, wrong, wrong, wrong.

    Violation of ToS =! Theft. Say that over and over again until you get that absurd idea out of your head.

    If they want to block access from the toolbar (probably impossible since the processing is done on the end-user's computer), let them go ahead. But the end user is under no obligation to stop using said toolbar.

  19. Re:Where's the Toolbar? by djrickatlanta · · Score: 4, Informative

    If you visit the site with FIREFOX as your browser, it offers to install the toolbar. If you visit the site with EXPLORER as your browser, it offers to install firefox and the toolbar (making the assumption that you don't have firefox already installed.) Just access the plugin site with firefox and you should be okay.

  20. Re:Selling ad space by dobestpossible · · Score: 3, Interesting

    Off topic of eBay and the plug-in for Firefox I just installed, I wish to comment on advertisements.
      Just as zaphod_es (613312) has stopped watching television, I too had quit and sold my tv in 1997 when I was a teenager because of the lousy sitcoms and excessive number of minutes spent on ads compared to entertainment. People should be able to avoid the ugliness of these ads, if the product was worth a damn, people will get word of it. Everyone knows McDonald's exists, yet they bombard us daily with their latest (and very retarded) slogans and pictures of food that look nothing like the real product (which also lacks good taste).
      I have found that Ad-Block Plus and Flash Block add-ins for FireFox makes browsing the web MUCH more enjoyable and pages load faster. If developers did not make software that limits the ads, I would be a very pissed off internet user. I replaced my tv with computer, but have no alternative to replace computer.