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New York Sues Dell for Poor Customer Service

Posted by ScuttleMonkey on from the reaping-what-you-sell dept.

Phanatic1a writes "New York Attorney General Andrew Cuomo is suing Dell, alleging bait and switch financing tactics, false advertising, and 'numerous other deceptive business practices relating to their technical support services, promotional financing, rebate offers, and billing and collection activity.' According to Cuomo himself, 'At Dell, customer service means no service at all.'"

7 of 295 comments (clear)

  1. Dude by Anonymous Coward · · Score: 5, Funny

    Dude, you're getting a lawsuit.

  2. Don't even think by Anonymous Coward · · Score: 2, Funny

    This cannot have anything to do woth Dell selling Linux preinstalled

  3. Cuomo, huh by markov_chain · · Score: 2, Funny

    I guess it's time to welcome our new plutocratic neonoble overlords.

    --
    Tsunami -- You can't bring a good wave down!
  4. Apathy... by Tyger · · Score: 4, Funny

    Apathy
    If we don't take care of the customers, maybe they will stop bugging us.

  5. You know, the solution is obvious by iamacat · · Score: 3, Funny

    Allow groups of consumers to sponsor a visa for an IT guy from Banglore to fly over, service 100 or so computers and then fly back home with earnings that are attractive by his local living standards. A round trip ticket is only like $800 or $8/person for a flight reserved well in advance. If big companies are allowed to outsource labor abroad, it's only fair that individuals are allowed to do the same thing to address their personal needs rather than paying a premium to Dell to cover US-based salary of its executives.

  6. Re:Why single Dell out? by 0racle · · Score: 5, Funny

    how to cold-reset the wonder Linux-router, which promptly fixed the problem -- 6 hours after the first phone call to Linksys
    Please tell me you don't mean pressing that recessed button at the back of it.
    --
    "I use a Mac because I'm just better than you are."
  7. Me Too (also) by careysb · · Score: 2, Funny

    I started having problems with my Dell laptop in December. I sent it back for repair 3 times and each time it came back worse. It is now a doorstop. After it came back the second time and I was fiddling with it to try and get it to boot, I removed the battery. I was astounded to find a label on the hidden side of the battery that said "BAD BATTERY do not install in system". Their techs can't even follow their own instructions. No more Dell for me.