Slashdot Mirror

← Back to Stories (view on slashdot.org)

New York Sues Dell for Poor Customer Service

Posted by ScuttleMonkey on from the reaping-what-you-sell dept.

Phanatic1a writes "New York Attorney General Andrew Cuomo is suing Dell, alleging bait and switch financing tactics, false advertising, and 'numerous other deceptive business practices relating to their technical support services, promotional financing, rebate offers, and billing and collection activity.' According to Cuomo himself, 'At Dell, customer service means no service at all.'"

2 of 295 comments (clear)

  1. Gold support or nothing by Anonymous Coward · · Score: 5, Interesting

    I kid you not, I just finished a gold support call to Dell for a server. They were prompt and courteous. They didn't know how to fix it offhand, but called me back quickly with the right information. The guy even spoke English, which was a very pleasant surprise.

  2. Dell Financial Services by kmhebert · · Score: 5, Interesting

    Is a loan sharking operation which will charge you 29.99% APR. I quickly transferred my balances and will never use that service again.

    --
    Regular Meta Moderators are not more likely to get mod points.